Best Transaction Accounts in Queensland Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns
Citibank Plus
2.7 (83) Summary
- Standard Variable Rate 0% p.a.
Tatiana K.
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Customer of Citibank for 12 yearsWould like to thank Citibank for excellent work and great customer service during past 12 years. You never let me down. Very sad to see it leaving Australia
Commonwealth Bank Transaction Accounts
2.6 (17) Summary
Ashley T.
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2
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High FeesThe Commonwealth Bank charged me :($15 for overdrawn fee and the amount overdrawn was only $56 approximately and l had clear funds going through only 3hrs later by a direct transfer) ,l think the Commonwealth Bank are not interested in looking after customers with not much money for just pure greed in my book
Commonwealth Bank Pensioner Security
3.5 (4) Summary
Thomas QLD 11 posts
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Commonwealth Bank - Security or MarketingI am an 89 years young customer of the Commonwealth Bank and have used its facilities to transfer money to various organizations over the years. Friday, 19 Jan I went to my local branch and with the cheerful assistance of th... Read moree Manager, transferred funds to an interstate Bank; all "checks and balance" were made;. There was no possibility of a scam.
Within 30 minutes of leaving the bank, I received a phone call; 2-3 texts and 4-5 emails wanting me to contact the Bank.
Suspecting a scam I checked with the local branch and was assured the contact was genuine.
I phoned the number and was advised the bank was doing a security check to protect me. After the usual "identifying" questions; full name, date of birth, residential address etc; then followed a list of questions which appeared to have nothing to do with security but more attuned to a "Marketing Survey." I objected to this unwarranted intrusion of my private affairs but was informed that unless I answered all questions, the transfer of funds would not proceed. BIF DADDY HAD THE STICK.
Under protest, I answered all questions. It was agreed that there was no scam and that the funds would be transmitted to the receiving Bank and should be in the designated account by Saturday 20 January.
A review of my Bank Account on Monday 22 revealed that the amount had not been transferred as I was told on the previous Friday and by way of email. [FALSE ADVICE FROM COMM BANK]
Another trip to the local branch late on Tuesday 23 Jan and was advised to contact the security section again.
This section failed to notify me that the funds HAD NOT been transferred.
Today, 24 January, another call to Security to be advised the funds would be transferred within a 40 minute time frame. Records now show that to be correct.
On three occasions, I have requested to be supplied with the questions asked (apart from identifying questions) and on each occasion was advised that staff could not provide the questions. When asked for a reason for the refusal, I was told it was because of "BANK POLICY."
When any organization hides behind the excuse "POLICY," then one commences to smell a 'rat.'
Was the Commonwealth Bank trying to protect my financial interests or more likely was the Commonwealth Bank conducting a covert "Marketing Survey" to find reasons for their shrinking business base and loss of customer support. You be the Judge.
Tom
Citibank Debit card
2.3 (3)
Rosie Sydney 5 posts
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High rate of interestThis is a debt trap of a card. The interest rate is terrible and the heavy handed tactics of Citibank will get you.
Super Funds Awards 2022!
Wendy Z.