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Travel Agents & Booking Services in Victoria Melbourne and Geelong

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301 listings

Tripadeal

Booking ServicesTripadeal

3.4 from 1,049 reviews

Latest review: Trip a Deal doesn't give refunds only a voucher to use for whatever time they choose even after they couldn't supply the service . they leave you waiting for weeks they do not answer emails and

  • Transparency
    2.9 (446)
  • Trip Completed Yes (254) · No (283)
  • Customer Service
    2.9 (487)
Luxury Escapes

Booking ServicesLuxury Escapes

4.0 from 1,886 reviews

Latest review: I did, like a lot of people, have bookings that I had to cancel due to Covid19. It was very stressfull but everything worked out. Was supposed to be in 5 star Crete resort today by the pool but am

  • Transparency
    3.6 (785)
  • Trip Completed Yes (201) · No (848)
  • Customer Service
    3.9 (990)
Flight Centre

Booking ServicesFlight Centre

1.6 from 2,125 reviews

Latest review: Due to the pandemic, our trip booked through Flight Centre had to be cancelled. All accommodation costs we incurred have been refunded to us via Flight Centre. However, despite them holding our

  • Transparency
    1.5 (538)
  • Trip Completed Yes (140) · No (516)
  • Customer Service
    1.7 (625)
Aunt Betty

Booking ServicesAunt Betty

2.5 from 1,551 reviews

Latest review: I've been waiting for over 12 weeks for my refund!! The excuses they give are absolute rubbish, my husband used another company with the same airline and got his refund right away! These people are

  • Transparency
    1.9 (712)
  • Trip Completed Yes (90) · No (721)
  • Customer Service
    1.9 (780)
BYOjet

Booking Comparison-Only ServicesBYOjet

3.1 from 2,522 reviews

Latest review: I won't be using Byojet for my future travels! Firstly they stated they will charge us over $250 each person to cancel our flights due to Covid 19. This is on top of the airlines fees. All up for

  • Transparency
    1.9 (380)
  • Trip Completed Yes (59) · No (395)
  • Customer Service
    2.0 (458)
Jetabroad

Booking ServicesJetabroad

2.3 from 475 reviews

Latest review: These scammers paid CASH for our flights and this is making it impossible to get our refunds directly from the airlines. We have gone directly to the airlines because jetabroad has not responded to

  • Transparency
    1.6 (189)
  • Trip Completed Yes (16) · No (197)
  • Customer Service
    1.7 (226)
Webjet.com.au

Booking ServicesWebjet.com.au

1.3 from 1,255 reviews

Latest review: I've used Webjet for many years now and spent tens of thousands of dollars through them. They have always been great until COVID 19 hit. I was stranded in the US and couldn't contacted them. I

  • Transparency
    1.5 (233)
  • Trip Completed Yes (46) · No (227)
  • Customer Service
    1.5 (270)
Inspiring Vacations

Booking ServicesInspiring Vacations

3.0 from 46 reviews

Latest review: My friend and I booked a 13 day china tour for August 2020 and paid $500 deposit each. When the Covid-19 issue started, I called IV and asked what options we had in relation to the current situation

  • Transparency
    2.5 (14)
  • Trip Completed Yes (3) · No (12)
  • Customer Service
    2.6 (14)
STA Travel

Booking ServicesSTA Travel

4.1 from 1,430 reviews

Latest review: Like many people , I’ve been stuck on the wrong side of the world during the pandemic and managing my flight home has been really confusing and stressful . I finally got the green light from my boss

  • Transparency
    4.5 (589)
  • Trip Completed Yes (285) · No (471)
  • Customer Service
    4.7 (760)
Oz Cruising

Booking ServicesOz Cruising

3.3 from 203 reviews

Latest review: Received an email to confirm my cruise was cancelled and a full refund will be given. Contacted OZ Cruising to be advised that the cruise company is holding my money and the refund will take up to 3

  • Transparency
    1.1 (29)
  • Trip Completed Yes (3) · No (27)
  • Customer Service
    1.3 (35)
Webjet Exclusives

Booking ServicesWebjet Exclusives

3.3 from 369 reviews

Latest review: We booked to go to China in May 2020. Paid a deposit through Webjet of $1078, due to Covid-19 the tour was cancelled. Webjet didn't wanted to deal with it and palmed it off the Nexus Holidays. We

  • Transparency
    2.5 (123)
  • Trip Completed Yes (113) · No (78)
  • Customer Service
    2.8 (170)
TrippinOz

Booking ServicesTrippinOz

4.7 from 133 reviews

Latest review: Be wary of this “too good to be true offer”. The numbers are all over the place and only offers credit card when they say in the ad they offer PayPal with its buyer pro

  • Transparency
    4.5 (50)
  • Trip Completed Yes (18) · No (46)
  • Customer Service
    4.7 (65)
Wendy Wu Tours

Booking ServicesWendy Wu Tours

4.3 from 334 reviews

Latest review: My holiday was with Wendy Wu for March 2020. Wendy Wu cancelled this on 16 March 2020. I assumed a full refund and as I did not need a Visa, I booked my Airline ticket separate and Wendy Wu advised

  • Transparency
    3.7 (76)
  • Trip Completed Yes (61) · No (30)
  • Customer Service
    3.9 (84)
Cruise1st Australia

Booking Comparison-Only ServicesCruise1st Australia

2.2 from 235 reviews

Latest review: Our European trip was cancelled due to COVID. It was in May to June. We have lost over $12500!! They will not refund our money which was paid in good faith! We have been using them b4 for cruise

  • Transparency
    2.0 (55)
  • Trip Completed Yes (31) · No (36)
  • Customer Service
    2.2 (64)
Imagine Cruising

Booking ServicesImagine Cruising

4.2 from 412 reviews

Latest review: Very poor or non existant communication. Expect customer to pay on the dot ...which we did but ... very slow and reluctant to process credit. We had booked a package holiday with Imagine. Refund

  • Transparency
    4.1 (307)
  • Trip Completed Yes (70) · No (298)
  • Customer Service
    4.3 (337)
Agoda

Booking ServicesAgoda

1.7 from 1,024 reviews

Latest review: I booked a hotel room for 1 night in France for May 2020 via Agoda. The hotel was closed during this period and naturally could not honour the booking that was made. I understand this completely and

  • Transparency
    1.5 (283)
  • Trip Completed Yes (134) · No (207)
  • Customer Service
    1.4 (317)
APT

Booking ServicesAPT

1.8 from 33 reviews

Latest review: The 2 Trips were from 4-25th May 2020.APT-10 Day British Isles and Travel Marvel-13 Day Scotland / Ireland Highlights.Total cost of the trips - $35,997.96. APT trip will only refund $14,499.01 of

  • Transparency
    1.6 (24)
  • Trip Completed Yes (9) · No (20)
  • Customer Service
    1.8 (25)
helloworld

Booking Serviceshelloworld

3.3 from 445 reviews

Latest review: My family booked a trip to Bali in 2020. I booked through Helloworld. When Covid-19 surfaced I asked for a refund as we could not travel due to government restrictions. I was told I was not entilted

  • Transparency
    1.9 (12)
  • Trip Completed Yes (5) · No (14)
  • Customer Service
    1.9 (18)
Booking.com

Booking ServicesBooking.com

1.6 from 1,434 reviews

Latest review: The phone number refers you to the website. Are there any people there? Any customer service? During covid 19, the hotel I booked through them is not scheduled to be open, but they refuse to refund

  • Transparency
    1.4 (379)
  • Trip Completed Yes (198) · No (257)
  • Customer Service
    1.4 (448)
Scenic Tours

Booking ServicesScenic Tours

2.4 from 52 reviews

Latest review: I likewise have the same issue with Scenic, it is ridiculous that they can hold your money for 2 years. You have to be disgusted by both the Australian Government and ACCC who have done nothing to

  • Transparency
    1.7 (19)
  • Trip Completed Yes (9) · No (15)
  • Customer Service
    1.9 (19)
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