JSfrom Melbourne. Member since 17 Aug 2015.

Satisfaction after frustrationReceived the wrong size shoes (ordered 8.5, received 9.5) so needed to return but as not my fault, needed Reply paid postage and full credit. Person I was dealing with in the support area just couldn'…t seem to grasp the concept. Six emails later including having to send two photos to prove that I wasn't lying and really had received the wrong size and being very frustrated, I asked for my issue to be escalated. Fortunately the up line assistants were much more competent and dealt with it efficiently. I have returned the shoes by reply paid postage and I am awaiting my refund. Fingers crossed!