TanyaMember since 18 May 2016.

Non existent after sales service!I purchased a table and a sofa in store from Oz Design Castlehill. The purchasing process went fine with staff being courteous and helpful. I paid $ 85 for delivery and at no time did they tell me tha…t the products needed to be assembled. They were delivered on a Saturday morning and I was surprised to receive 2 flat packages. Delivery staff tried to get my signature and leave in a hurry but grudgingly agreed to assemble the sofa and take away the packaging. They refused to assemble the table, saying they were "not supposed to". When the table was opened up there was a large crack in the wood. When I called the Castlehill store I was directed to customer service very abruptly. I called customer service multiple times but always got a recording which did not even give me the option of holding on but just directed me to leave my number for a call back. 4 days after I left my number I have yet to receive a call back. I love their furniture and intended buying more but the non existent after sales service has changed my mind. I also feel that customers should be advised if pieces have to be assembled. You do not expect to received unassembled furniture for the prices you pay and I would not have decided to make those purchases if I had known this. Would have preferred to go to Ikea in that case! The whole experience was disappointing to say the least.