Customer27from Wollongong. Member since .
- 26 reviews
- 4 comments
- 32 likes
- 2 questions
- 16 answers
Reviews
TPG Broadband Home Wireless Broadband
Mediocre service at bestI’ve been with them a year and a half now. First year very few issues. All in all service ran very smoothly. As soon as they recontract me - new plan, same modem, same bundle - from the very first wee…k I have had nothing but constant drop outs. I’m paying for the NBN100 plan which is a top speed plan (90mbps download, 17mbps upload) and at all times of day & night mine can barely reach 20mbps DL, sometimes not even that. I’ve called them, they’ve stated no issues on their end. They then go through their robotic troubleshooting ordeal with me every time I call and it’s the same “check the wires, restart the modem” blah blah blah and I’ve done all that many times. Nothing has changed and it’s been over 6 months on new plan. Time to say goodbye to tpg |
Optus Mobile
Their service has really declinedMy contract was recently up on Optus and I figured I’d just stay with them because it was easy and the reception/cost wasn’t too bad. I was offered a new phone on a plan and as luck would have it I ha…d just dropped and broken my old phone so agreed to it.
I truly regret this decision. The new plans they have created have really taken away every ounce of control a customer has over their phone account.
- forced direct debit. I pay my bill in increments, always have, so it is ALWAYS in advance. But not only can you no longer make ANY manual payments on your account, regardless of the fact that you’re account is in credit, Optus are still dipping in to your bank account for the FULL bill amount despite this fact. So they’re taking more than they’re owed. The credit on your account just sits there idly.
- I refused to pay the direct debit just because I wanted to use the credit on my account first and pay the difference… I had to ring Optus, stay on hold for 45 minutes just to make a manual payment over the phone for the amount minus the credit I had already on my account. It shouldn’t be this difficult to do something so simple. It was paid and the staff member confirmed the payment had been received. But because the direct debit itself had failed, they sent me an email stating that my service would be disconnected if not paid in 3 days. I panicked. I jumped onto their online chat just to confirm that my account had been paid, staff member said yes, no amount owing. Fast forward 3 days and I can’t make calls or do anything because they've suspended my service. I contacted the online chat on wifi as I was unable to call. The staff member says he doesn’t know what’s wrong and to CALL them. How am I meant to call when you’ve cut off my phone?? I told them I’m not leaving chat til it’s fixed. THREE hours I was on that chat for and still no explanation as to why my service was suspended when my account had no amount owing… Absolutely outrageous.
- on these new plans you cannot apply for a payment extension of any kind. It was easy on the old plan. In the Optus app you could but now you can’t. They explain it by saying that it cannot be done on these new plans. They just cut you off if it’s not paid in 3 days. Wow.
- this has been a big headache for me. I lodged a complaint and their customer relations department keep calling me when I’m at work. I say I can’t talk, please email. They email you from a ‘no reply’ email address and tell you to “reply to this email and they will contact you back”. So I do and not once have I had a response. I’ve sent 6 emails…. I contact their chat again and they’re telling me there’s notes on file that I am not responding to emails. I send them screenshots telling them that this simply isn’t true and ask them to explain why they’re telling me I need to reply to a “no reply” email which obviously, they can’t explain. Who is running this company??
Why are you restricting customers from having any control over their accounts? It’s stressful, it’s suffocating and i will happily encourage any potential Optus customers to avoid at all costs and go somewhere else. The customer service staff lack in training and manners. The customer relations staff have no interest in resolving any complaints. |
Birds Eye Steam Fresh Fish Fillets
Very hit or miss with qualityI buy this very frequently (I buy a pack in every grocery shop and eat it at least once a week) and multiple flavours - Thai red curry, Citrus & parsley, and soy & ginger…. The quality has really dete…riorated in the past months! I find that every few times I cook one, I’ll cook for the recommended time plus an extra 30 seconds and the fish will come out half, if not all raw where other times I have no issue. Other times I’ve had to throw the whole things away because the entire piece is inedible because of some sort of gristle on it, not sure what it is but you cannot even cut the fish.
The paper bag is useless for cooking. You lose most of the sauce because it sticks to and burns on the bag so you’re getting a very flavourless piece of fish. Also, it’s $9 a box for 2 tiny pieces of fish and it’s never on special. The only time I ever seen it on special it was $7.
What is going on with this product? |
Streets Paddle Pop Chocolate
Thanks for ruining a favourite!What the hell have you done to the taste of the old faithful chocolate paddle pop! The taste is what made it iconic! What we have now in the shape of what we once knew is some cheap, fake rip off of s…omething so many people grew up loving. You’ve destroyed something that didn’t need to be touched! And all to save money, I’m sure. But you’re not going to save money sending customers away by the truckload with this rubbish! |
Beforepay
Good when it works!My first experience with beforepay I found it to be easy enough to use, and reasonable to pay back due to the different payment options. My second experience, purely down to the customer service staff… member named Maria, has deterred me from returning. I needed to update my bank details which you cannot do on the site or on the app. So I sent through a request. I was met with a response from Maria who is asking me all these questions about why I need to update the bank details. Does it really matter? I changed my pay account to align with my other banking accounts and to keep it all under the one bank - to make my life easier. She tells me that all I need is to have my pay have gone in there twice for it to be a valid bank account. No worries! So I provide her with the details. She responds the next day - “fill out this template and send a screenshot of your bank statement with the name, bsb and account number”. Umm okay. As I’ve only opened the account 1 month ago, I don’t have one yet. So I send her the next best thing, a screenshot of my internet banking home page with all 3 pieces of information she has requested on it. I fill out the template and send it off. I hear nothing. 4 days passes. Still nothing. So I send a follow up email asking if the information has been updated. I’ve copied and pasted her exact response here :
“The bank change is not yet completed due to we haven't received a screenshot of your bank statement showing your name, BSB and account number yet.
Once we receive it, we will continue with the process. We asked this before but you only replied with a template not the bank statement copy.”
So in other words, she declined to read my message that accompanied the template and screenshot about why I cannot yet provide a statement.”. I once again provided her with a copy of my log in and also a screenshot of the statement screen that says “no statements yet available”. Still not good enough. Okay, great. I thought this would be a useful service that I could have to back me up if needed but it’s just not worth the stress that this is currently causing me. So, no thanks.
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