NotHappyMeBankfrom Greater Melbourne (Outer), VIC. Member since .
- 2 reviews
- 1 comment
Reviews
MyDeal.com.au
Still waiting for replacement parts for faulty product - poor after sales serviceTrying to get customer service to assist in resolving a matter from a seller who has failed to replace faulty parts. The channel of communications keeps going around in circles -its now been three wee…ks. Still waiting.......for an outcome. |
ME Bank Home Loans
MEBANK Was Not The Bank For MeI applied for a home loan and the amount of paperwork (including bank and income statements) that I needed to lodge was ridiculous. Six months of bank statements, including child support transactions…, etc. The final straw came when I was already an existing customer - at the time of the new application - I already had an account with MEBANK, and because I did not physically meet face to face with the mobile lender whom I was dealing with at the time, they wanted me to submit paperwork at AUST POST with photocopy of drivers license. That identification process wasnt good enough because I had an Middle Initial that wasnt noted down in my original account with MEBANK. I had to supply them with a Birth Certificate. All these personal documents were submitted to a central location, which any staff member working within the area had access to - all my personal details could have been picked by up two to three people. All I know is that having sent an email I received notification from an individual other than the person from MEBANK with with whom I was originally dealing with. So there was a lot of emails going to and fro - particularly when asking for clarification on documents or personal information the bank needed.
I felt that this bank put me through so many hurdles and unnecessary against to secure a loan. What really annoyed me was that I was already an existing customer with them - which they took no consideration into this loan process. I also felt I was dealing with a bunch of incompetent baffons who really were following company protocols and had to seek clarification from their superiors when you as a potential customer had questions to ask. No streamline process here - no one point of contact - no designated member to your application and several bank individuals privy to your personal data.
In the end I went to another Bank - without the stress, drama and hassle experienced with MEBANK, and I recommend that others explore other options out there, even the rate I secured was better than what was offered by MEBANK. |