Jayfrom Sydney. Member since 9 Aug 2018.

Terrible. Rip off merchants. BewareBooked a call out for hot water system that was hot in morning but cold by evening. Told by phone operator call-out would be $70 and they would identify problem and quote to repair. Two guys arrived …and said they would need to charge $210 for a ”diagnostic”. We refused as this was never mentioned before. They then said they would have a quick look to see if they could find the problem. They then came back with a recommendation to replace the heating element (about $450) and the thermostat (about $450). We could just pick one, but they recommended we do both. As the water was hot in the morning, I couldn’t understand why the element or the thermostat could be the problem to which they gave some implausible answers. They then suggested they could get their electrician to come out to diagnose the problem and the fee would be $260. We said we’d think about it. As my wife was paying their $76 call out fee, I quickly googled our problem and saw that often it’s the temperature pressure relief valve that causes this sort of problem. I went back out and started looking at this and asked them some questions. Only after further probing did they have a closer look and admitted that yes, this value could be leaking. Indeed, it was leaking out of the drainage pipe under the house. They then quoted me $420 to replace the valve! I questioned the quote and they said the valve costs $200+ itself. Ringing his manager, the call-out guy offered $50 off. Stupidly I believed their raw material cost so accepted. After they left, I looked up the cost of the part and saw it was $109 at Bunnings. Feel totally duped and angry. Tried to rip us off at every turn rather than genuinely trying to resolve our issue. Appalling. Addendum Having seen a draft of this review, the company omega contacted me via a very polite and apologetic woman who offered to refund me the difference between what I believed to be a fair price for the work (I believed this to be the retail price of the part at Bunnings ie $109 + $141 for the call out ie $250. I paid $407. Replacing the value actually took 5 mins). I said thank you very much, but to be fair, I told her that I would still be publishing this review as I felt it was important that people knew about this experience. Needless say, the offer of a refund was withdrawn. I’ll let you draw your own conclusions regarding the modus operandus of this company.