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Stay Well Away
Worst service ever. I went in to pick up my son's glasses and first I get told they haven't come in, then someone else comes out from back and states in fact they have come in. When I receive my 2 for $199 glasses there was only one pair. When I questioned where the other pair was I was told I only asked for one pair which was clearly not the case. I explained we had purposesly chosen the 2 for $199 range so my son could have one pair at school and one at home but they just ignored me and said I had misunderstood. They had already charged ...me an additional $160 for the lenses as they weren't single vision and they said to get the 2nd pair there would be another additional charge. So I walked out paying $200 for one pair of frames(which had clearly been advertised as 2 pairs for $199 single vision) plus $160 for one set of lenses - a complete rip off! Go to Specsavers!
1001 optical Penrith saved me
My 3 year old had scratched the lenses of my glasses, I made an appointment with Specsavers in Blacktown and they kept me waiting for over an hour just sitting there so I looked online found 1001 optical, in Penrith booked an appointment went straight there had eyes tested picked new frames and was out the door in less time than I sat waiting at Specsavers so this is my new store!
2020 product and service
Been visiting Chatswood Chase store for many years, the team has been fantastic from purchase to after sales, especially Ray who always managed to get me the glasses that I need.
Very happy with my new coach glasses , second time I have purchased my prescription glasses from this shop A1 quality and service, highly recommend, well priced , excellent quality, and staff are knowledgeable
Excellent Professionally Exceptional Customer Service @1001 Optical Mt. Druitt
Staffs were so kind, helpful, always smiling, especially Gen, they wil nt only gve u wat u wnt, but wil helpd u w/ wat ur eyes really needs. Hghly recommended!
Fantastic glasses and optometrist
Thinned my lenses due to my high script with a very reasonable price. I was very satisfied with the testing and the range of frames offered. Samantha was patient throughout the whole process
What a joke
After years of wearing cheap glasses from overseas, I decided to splurge and buy an expensive pair again as my eyes were getting sore from the cheap lenses.
Spent weeks hunting for the right pair of frames, and was very particular about which lenses I bought. After picking everything, the rep pushed and persuaded me into getting UV protection. I had 2 reservations:
1) why do I need it? When I wear contacts and before I worse glasses I didnt have it, why should I add it in?
2) my classmate has them and they tint the lenses yellow, which she now...
Excellent customer service
I had lost my prescription glasses the day before and I was in dire need for a new pair which suited my very particular tastes, luckily David who guided me about helped me find a pair which were originally sunglasses with a very unorthodox lense. Though complicated to configure to such a lense, June managed to craft one within a day and thanks to them I can go about my day! Amazing service, would recommend.
The reviewer stated that an incentive was offered for this review
Great service! Professional and good range of glasses
I have been their customer for over 7 or 8years and I always go back to them. Their service is great especially the manager Joon, he care about customer and always very professional. I would recommend my friends to go to him.
Samantha at Macquarie 1001 optical - exceptional & professional!
I visited Macquarie 1001 Optical and saw Samantha. Wow! She was so thorough & professional! She also picked which glasses would suit me first pick!! Definitely going back each year for my eye check!
My 1001 Optical Experience @ Westfield Eastgardens
I am privileged to be a very loyal customer with 1001 Optical for the last 5 years, because, the team at 1001 Optical is very caring, highly efficient and provide quality customer service.
I visited 1001 optical @ Hornsby to have an eye test, Kelly was amazing and was very kind & understanding.
My new glasses are perfect and they did a rush on them for me as I needed them quickly, I had them in 4 days.
Wonderful service and a wonderful team.
Excellent Professional Service
I together with my wife visited 1001 Optical in Chatswood Chase in late September and Early October 2019. We both were served by the same optometrist Ms. Annie Yu. We experienced the service was professional, patient, understand the need of the client and willing to do some more extra for the benefit of the client. The service was very much impressed and appreciated.
Excellent service from 1001 Optical in Chatswood Chase
I took my 93 year old father to 1001 Optical Chatswood Chase for an eye test. The optometrist (Francis Chen) was very professional and patient with my father who is hard of hearing. Francis diagnosed advanced macular degeneration in one eye which a previous optometrist (from another company) did not detect over the last several years. He was professionally negligent.
I highly recommend Francis for his thorough examination of my father's eye sight.
Perfect service from the optometrist Leah Li
Leah Li is one of the best optometrist I have ever seen, she is very patient and answered all my concerns. I will refer her to all of my family and friends to Doncaster westfield 1001 and see Leah li
One stop shop
I went to 1001 in Hornsby for an eye test & variable focus glasses, I was so impressed by the thorough examination & level of service while not pushing sales on me. This is a shop that values the customer above the dollar. The product knowledge is second to none, I've been back since for prescriptive glasses, I won't go anywhere else. Jun & the staff are so helpful, they made the experience a pleasure. I recommend them 100%
1001 Optical Westpoint Blacktown
I highly recommend 1001 optical Blacktown because they got the excellent customer service especially Cynthia. They got a variety of brands, they also got a friendly staff. One of the best retail experience I had.
1001 Westfield Westfield Parra
Again great friendly service,tested straight away then got a message 3 days later that they were ready to be picked up.
Thank you Francis for being efficient, well spoken and your beautiful Smile.
Getting 2 for the price of 1is way better than bupas1 for 1.
Keep up the good work team.
1001 Optical Blacktown
I have been buying spectacles at HCF Blacktown, but wanted to try a different store. So went to 1001 optical and was able to get the glasses I wanted. Happy with their service. Thanks to Lou for choosing my frame.
Excellent service of Grace blacktown 1001 optical
I well recommend Grace of blacktown 1001 optical very polite kind giving professional excellent service. She also help you choosing right frame eye glasses that fits perfect to your face. Overall satisfaction 100% happy
My favourite person is Madeline very polite and provide you with excellent service. She always assist you even if you are only browsing and able to provide you what are pros and cons of the eyeglass selection.
Waste of time
First time i ever order predscription glasses online took over an hour to carefully choose frames lenses and relieved to had finally placed order then recieve email cant order multifocals omg why tell me after not happy no refund as yet grrr
Cynthia and Bella
It was easy to navigate the store.
I didn't purchase any product.
Staff was very welcoming even if I didn't buy any product. I only asked to put a screw on my eyeglasses at no cost at all. They were very helpful.
thanks for excellent service
Eastgardens Westfield1001 Optical Eastgardens 2036
I am 70 years old, have been they customer around 20 years.Product is so good and well presented. Service extra understanding. Very professional (Euijin Coleen) have problem with frame on my Prada glasses it was replaced and return to me in record time.Optometrists is so friendly and helpful (10/10 to Asians) As Australian I am so happy with they kindness.
My kids and Grand kids have contributed with cost of my bio focal lenses with good frame which was thanks God, under warranty,Frame was replaced and returned to me in record time.Keep up good work we need people like you running the business with professional attitude for older Australian.
By Anna on 24 May 2019
Recently lost my progressive glasses and needed new ones. Went to the store for a prescription and examination. Everything was measured up and then was told to wait 2 weeks. After 2 weeks, went back and tried on the glasses. The glasses were so bad I thought it was a joke and took them back. Was told that the pupil measurements were wrong and that one of the lenses would have to be remade. Another two weeks. Glasses arrived and tried them on. Not much improvement. Was told it would take time to get use to them. (had no problem with previous gla...sses. After a week of frustrating use ( i couldn't even find focus on my phone or watch TV without the edge being out of focus.) I got rid of them. Had a friend order a pair from overseas where I got my last pair from my old prescription and had them a week later. Perfect vision. 1001 Optical are hopeless, non professional. The optometrist stumble over her words as she tried to make excuses as to why my glasses don't seem to work. A total waste of $550. If you respect your eyes, don't go there.
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