Penrith store June 2020. Yes, the optometrist on site was good. Yes, the store manager was good at sales. $900 per pair of transitions/multi-focals. When picked up specs young staff tried to fit them but mine gave me extreme headache. My wife's kept slipping forward. Went back and had them adjusted, again. Cheap frames on both, lenses grease up without touching. Won't be going back.
Watch out for threatening optometrist
Look, I am not here to generalise, because that optometrist at one of the CBD stores received positive ratings elsewhere, but not from me. Well, she was rushing through my eye test and did not make me feel comfortable. Somehow I got a strong blinking reflex with the air puff test and I had to hold my breath and press on my eyes to do it, which I later learnt that it's the wrong way to perform the test. This may have caused the readings to turn out elevated. However, she said with 100% certainty that I would go blind when there were no obvious a...bnormalities found on my eyes. Although I am from a health science background and know the facts, being given a glucoma and blindness scare is not something I have signed up for! Ms optometrist treated me as if an idiot, when in fact I do have a Dr title (though not a clinician). I am going to retest elsewhere, but certainly not that store in CBD!
SO so experience
I used the online ordering format and for simple reading glasses for my daughter I understood that they would arrive to me within four to five working days. After a week I emailed as had heard nothing ( not even an order confirmation email). I contacted the customer queries and they got back to me quite quickly asking for a pupil distance measurement. My question ofcourse being why did they wait for me to contact them to ask for it? Anyway when I expressed that I needed the glasses quite urgently as my daughter was experiencing headaches they w...ere quick to offer free express postage. The person I dealt with via email was very polite and quick to respond. However I did not receive an email letting me know when they had been dispatched. After all of that it was almost 2 weeks between ordering and receiving the glasses. The frames are quite flimsy and they weigh nothing so I guess we wait and see if they last the distance. Not sure that I will purchase here again which is a shame as 3 of us in the house need glasses two of which are always very expensive complicated prescriptions.
Questions & Answers
I’m after a Gucci pair of sunnies and you sell them half price. Just wondering if they are original
How can I enter my feedback for top ryde 1001 optical shop good service?
I got my prescription glasses some months ago, but I think I got the wrong color, I ordered a green one but got an orange one, know I should have taken it back the first few days, but I just want to know if they can change this eyeglasses?
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