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I am still at a loss as I am writing this. I have built several times before, thought I had learned my lessons, and proceeded with a very cautious approach. Nevertheless 101 Residential have shown they have no regard for doing the right thing, and it’s all about profits, regardless of the impact to their customers . Once they have your deposit, they believe they have a license to do whatever they want. Let’s prove them wrong. I am happy to provide support/ join forces with anyone who has had the same experience or needs support. Please be wary of this builder, for your sake, the sake of your family, and your hard earned dollars!
We built in 2018 with 101 residential which had its ups and downs the only major issue and still ongoing issue is the roof cover colour bond roofing. The first initial job was atrocious I could have done better myself with a tin opener, 101 did the right thing and done repairs but still we are having issues with the roof sheeting with rusting sheets and screws the coastal provisions they put on there products are rubbish, the roof on my house is the biggest disappointment of the whole build and I am wondering what the roof will look like in another 2 years time if nothing is done by 101 to improve it.
Wouldn't touch these turkeys again. I went to them with a challenging, rear battle-axe block with significant retaining wall issues. I never hid it from them and gave them a very basic brief - over-size garage, garage access for 4WD's without 5 point turns, a 3 x 2 and all site-works included.
Took them months to come up with a solution to the retaining and site-works, but after allowing $60k for site-works they wanted another $70k more. At this stage no contract signed, I should have backed out, but didn't, figured I'd just encounter the same...cost issues with another builder (it really was a prick of a block). Construction eventually started, well I was told it had, turns out they cleared the weeds off the block and stopped. Didn't tell me for nearly two months (I wasn't living in Perth at the time) then they called me down to a site meeting. Where I found nothing had been started and got ambushed with two choices of 'revised' floor plans, one costing a few thousand more for wholesale changes or something resembling the original floor plan but they wanted and extra $40k for site-works (on top of the $60k and $70k). It was clearly a big issue that was eventually resolved, well sort of, the GM contacted me direct and assured me he would look into how it was so poorly handled and he would get back to me personally. Yeah, he didn't... had a lackey contact me instead. Overall the construction took so long I had to point out to them they were nearly at the end of their permissable time within their own, very generous contract. From first contact with them to completion took just shy of two years. I never held them up at any stage, they asked for something I got them a response the same day or within a couple of days.
Would never build with them again
Absolutely would Not build with them again. We’re just over 2 years down the line from move in date and still finding issues with our home; most recently that the rangehood flume was not connected, meaning the vented air was just going up into our roof space. Was discovered after partner was in the roof checking out something else, it appears the tubing was too short and then not rectified. Not exactly something we would’ve thought to check on in our final walk-through.
Also had numerous issues right from pre-start and throughout the build. Not...
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If I could do no stars I would
I have been dealing with 101 for now a year where I have had to get the building and energy commissioner involved they issued a work remedy order which was just at the start of the covid-19 restrictions (after fighting this since June of 2019) they then requested a no end date because of the restrictions but was advices of how to do the external fixing by the B&E after they had asked and the internal damage was to be completed after the restrictions have been lifted (we were lenient enough to give them the extra time to do the water ingress dam...age) yet they repay us by vomiting on our property and leaving rubbish throughout the property not only did they repay us by doing that they didn't complete the repairs ordered to them by the deadline. Will save the vomiting video for weak stomach people but extremely not happy.
Very poor service 101
We currently building with 101 and very unimpressed by the company.
Drawings changed without notification.
What was agreed and documented in several meetings is now "missing"
When we raise an issue we are told "you don't know what you talking about" and treated like idiots.
We have a polished concrete floor and plumbers put pipes in wrong spot and left a 90mm hole on a bedroom.
All internal doors have a 23 to 25mm gap under them as they didn't allow for polished concrete and now claim that is industry stadard and we should of requested a smal...
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Questions & Answers
We are having a very average experience so far and regretting our choice to build our home.
Can anyone indicate build times at the moment? Our slab is apparently not going down till mid year- how long after that?
I have heard you guys are raising your prices due to the grants. Can you confirm this? I had a meeting with one of your salesmen on Friday who confirmed you were, stay clear of this company!
Hey Colin, I have been looking into doing a new build with this new grant on offer and was sceptical with most builders increasing there prices since the grant announcement. I have learnt that the building industry has been in a slump the last 6 years with tradesman have their wages reduced. With an increase in demand the cost of building increases. As of 11 June 101 Residential have not increased their prices yet but will in the near future as are all the builders. I will looking into designs asap to try and lock in a price that can be decided upon once i have financial confirmation from my broker. Goodluck
The house we are building as gone up over 30 thousand in less than a year.
Have anyone recently built with 101? How is their build quality ? Like some of their house design but feel a bit horrified to proceed after looking at google reviews, do not wanna stuck with a leaking house since this is a huge investment.
We completely understand your concerns when making such an important decision. We can say 101 have built over 1400 homes since 2011. Initially along that journey and through the building boom, all builders had some quality issues if we are honest with ourselves, 101 were not immune to that and we have since addressed this.
We spent a lot of time developing an upper floor detailing and weatherproof system that in our view leads the market in ensuring a quality, safe, watertight home for your family that is unique to 101.
Please feel free to contact us and we explain what 101 currently do different to other builders so we can give you piece of mind.
Regards the 101 team.
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