Reviewer Photos & Videos
I am still at a loss as I am writing this. I have built several times before, thought I had learned my lessons, and proceeded with a very cautious approach. Nevertheless 101 Residential have shown they have no regard for doing the right thing, and it’s all about profits, regardless of the impact to their customers . Once they have your deposit, they believe they have a license to do whatever they want. Let’s prove them wrong. I am happy to provide support/ join forces with anyone who has had the same experience or needs support. Please be wary of this builder, for your sake, the sake of your family, and your hard earned dollars!
Smooth, no hassle and pleasant experience
This is my second house with Scott Park group, my first one was with Redink and the experience with 101 Residential has been nothing short of exceptional. From the time I started dealing with my Sales Consultant to my building supervisor and not but not least my Client liaison officer everyone has worked together to make my house building journey smooth and easy. Pretty much every minor detail have been taken care which resulted in a smooth handover process 2 weeks earlier than originally anticipated.
Our Dream Home
Our sales process started and, what we thought was great, turned out to be quite difficult as when we started the contract process we discovered that a lot of the things that had been discussed and agreed were not included, as well as changes being made that we weren’t aware of. At this point though, a new GM Peter started and shuffled a few things/people around and things got better from there. Peter assigned us to Steph, pre-construction client liaison, and I can honestly say that Steph is an absolute asset to 101. Steph is the reason we didn...’t walk away from the build and I’m so glad as it just kept getting better from there. We moved on to the construction stage and had Trent as site supervisor and then Tom at the latter stage and nothing was too much for these guys. They were so approachable, if anything went wrong they were straight on it, and they both went over and above our expectations. Sarah, client liaison, again could not have done more for us. Even any small issues after the build (and the team at 101 are complete perfectionists so there wasn’t many) she was straight on it. The level of workmanship and attention to detail on the house has blown us away. I hope I never have to build again because 101 Residential have given us our dream home, but if I did, I’d definitely build with 101 again!
We love our beautiful new home!
We would like to thank the team at 101 residential for a job well done! We are very happy with our beautiful new home and appreciate all the hard work by their team. While it may be too early to say, the quality of the work appears to be really good and this was also observed by our independent building inspector.
Our site supervisor, Tom, has been great, well organized, and on top of things. Our journey with 101 started with a fantastic sales and design experience. Our designer (Sean) was one of a kind and too bad he is no longer with the 101...
Started Great and Finished Great
We are very happy to be in our home and looking forward in forgetting the bumps in our build.
Our fantastic Sales and Design Consultant Andre was just amazing. We just love his Design for our home and his knowledge of the industry was very helpful.
Prestart didn't go so well, things got lost between draft and VO forms and a few communication problems. We found all the trades that worked on our home professional and friendly people. Our second site supervisor Brent was very helpful and friendly and on top of things but with the mistakes on draf...
Excellent build and service!
Overall we have had a fantastic experience with 101 Residential.
The sales stage was fantastic. Dan was professional and really helpful and helped us achieve the home we wanted through multiple revisions of the plan. To ensure he kept our business, he included plenty of extras in our contract and also fixed the pricing in some areas that had the potential to change.
Contracts and documentation process was a little slow, some of this due to waiting for meetings, and also waiting for approvals with council. Communication throughout this stage...could be a little better to keep us informed. The build was very fast and the site supervisor Brent was extremely thorough, had great communication and knew exactly what was happening on site. Even though we had a building inspector, Brent had already gone through the house before final inspection and had marked up every little thing that needed correcting / touching up. The build quality is excellent, no issues at all with anything not working, or not being completed to specification, therefore construction and handover was seamless.
Receive up to 3 quotes with ProductReview.com.au
We love our amazing home - thanks to the 101 team
We came to 101 Residential after a bad experience and lost deposit with Beaumonde Homes. 101 worked with us from the start to design our dream 500 sqm home.
Design: 101 did an amazing design, which took advantage of the views and the size of our family. We worked with the local team (John Heslop) to design a truly custom home - we absolutely love it inside and out.
Price: Having had prices from other builders, we were really happy with the price from 101... great value.
Pre start: was quick and painless. We found the 101 team really help...ful in suggesting great finishes within our budget. Build process & quality: Trent Mila was our Construction Manager. Trent was excellent, ensuring a fantastic build with a real focus on quality. 101 built our 500sqm 2 story home in 12 months and we love it.
Very good builders, flexible, timely, and high quality work
Slight period of communication breakdown and delays during pre-start but after staffing changes our job was taken over by pre-site coordinator Steph who worked diligently to rectified everything. Steph was absolutely excellent! Highly motivated, excellent communication, professional, resourceful & knowledgeable. Our site Manager Brent has also been great, prompt communication & organised.
Loved everything about 101 strongly rate them as excellent
Let’s start that by saying that 101 residential is a great builder my rating for them is five star.
Building a house is emotional, a huge decision in finding the right one with so many outfits screaming their deals and their giveaways that it’s difficult for an ordinary punter to find the right one.
So, after viewing many displays one asks why choose 101 Residential?
After walking into 101 John, our first contact, told us that he build, that the sign of a great builder is the one that fixes problems quickly and without fuss if and when they ari...
Our first time building experience started off well with our unique home being drawn up perfectly and the 3D design giving us a good look of what we expected. Next step was our pre-start and it was well below par with many things missed and not received as expected.However this step was rescued with Ruth coming through and fixing alot of the errors. The most satisfying part of our build was the professionalism and expertise that our site supervisor Mike Morley showed. He went out of his way to make sure we were satisfied and he kept the job flowing the entire build, thanks Mike !
Receive up to 3 quotes with ProductReview.com.au
Great Process Great Build
At every stage, from the initial meeting with the designer, to the final touches finishing the house with our supervisor, we've experienced great relationships with 101 Residential's staff. The designer listened and worked hard to make sure the design was practical and fitted our specification in terms of wants and budget. The pre-start process was collaborative and there was a lot of attention to detail, which made construction so much more straightforward. Communication was regular, any queries and requests were answered promptly and it was h...elpful to get the fortnightly schedule updates. The supervisor was extremely professional; he paid very close attention to detail, proactively picking up potential issues and organising corrections/reworks whenever needed - though these were minimal. The one main issue we did have with some cavity doors, he worked and reworked until we had a solution that would last, rather than going for any quick fix. So we are really happy with the build quality and the finishings on the house. Variations were minimal on both sides because of the attention to detail and so the project is pretty much on the initial budget. Would recommend 101 Residential with no qualms.
Wouldn't touch these turkeys again. I went to them with a challenging, rear battle-axe block with significant retaining wall issues. I never hid it from them and gave them a very basic brief - over-size garage, garage access for 4WD's without 5 point turns, a 3 x 2 and all site-works included.
Took them months to come up with a solution to the retaining and site-works, but after allowing $60k for site-works they wanted another $70k more. At this stage no contract signed, I should have backed out, but didn't, figured I'd just encounter the same...cost issues with another builder (it really was a prick of a block). Construction eventually started, well I was told it had, turns out they cleared the weeds off the block and stopped. Didn't tell me for nearly two months (I wasn't living in Perth at the time) then they called me down to a site meeting. Where I found nothing had been started and got ambushed with two choices of 'revised' floor plans, one costing a few thousand more for wholesale changes or something resembling the original floor plan but they wanted and extra $40k for site-works (on top of the $60k and $70k). It was clearly a big issue that was eventually resolved, well sort of, the GM contacted me direct and assured me he would look into how it was so poorly handled and he would get back to me personally. Yeah, he didn't... had a lackey contact me instead. Overall the construction took so long I had to point out to them they were nearly at the end of their permissable time within their own, very generous contract. From first contact with them to completion took just shy of two years. I never held them up at any stage, they asked for something I got them a response the same day or within a couple of days.
A Fantastic Build and Great People
The build was well managed. There were a few hiccups with the accuracy of the drawings and inclusion of variations onto drawings. Checking of the drawings needs to be improved in the future.
All meetings were held on time and personnel were very knowledgeable and helpful.
Two points we would like to provide constructive feedback on are: (a) Premium grade finishes which were part of our package were not up to standard - in this case the carpet choice and we had to pay extra to upgrade to a 'premium' grade. (b) Kitchen design should include a dis...
Receive up to 3 quotes with ProductReview.com.au
Would never build with them again
Absolutely would Not build with them again. We’re just over 2 years down the line from move in date and still finding issues with our home; most recently that the rangehood flume was not connected, meaning the vented air was just going up into our roof space. Was discovered after partner was in the roof checking out something else, it appears the tubing was too short and then not rectified. Not exactly something we would’ve thought to check on in our final walk-through.
Also had numerous issues right from pre-start and throughout the build. Not...
If I could do no stars I would
I have been dealing with 101 for now a year where I have had to get the building and energy commissioner involved they issued a work remedy order which was just at the start of the covid-19 restrictions (after fighting this since June of 2019) they then requested a no end date because of the restrictions but was advices of how to do the external fixing by the B&E after they had asked and the internal damage was to be completed after the restrictions have been lifted (we were lenient enough to give them the extra time to do the water ingress dam...age) yet they repay us by vomiting on our property and leaving rubbish throughout the property not only did they repay us by doing that they didn't complete the repairs ordered to them by the deadline. Will save the vomiting video for weak stomach people but extremely not happy.
Questions & Answers
We are having a very average experience so far and regretting our choice to build our home.
Can anyone indicate build times at the moment? Our slab is apparently not going down till mid year- how long after that?
I have heard you guys are raising your prices due to the grants. Can you confirm this? I had a meeting with one of your salesmen on Friday who confirmed you were, stay clear of this company!
Hey Colin, I have been looking into doing a new build with this new grant on offer and was sceptical with most builders increasing there prices since the grant announcement. I have learnt that the building industry has been in a slump the last 6 years with tradesman have their wages reduced. With an increase in demand the cost of building increases. As of 11 June 101 Residential have not increased their prices yet but will in the near future as are all the builders. I will looking into designs asap to try and lock in a price that can be decided upon once i have financial confirmation from my broker. Goodluck
The house we are building as gone up over 30 thousand in less than a year.
Have anyone recently built with 101? How is their build quality ? Like some of their house design but feel a bit horrified to proceed after looking at google reviews, do not wanna stuck with a leaking house since this is a huge investment.
We completely understand your concerns when making such an important decision. We can say 101 have built over 1400 homes since 2011. Initially along that journey and through the building boom, all builders had some quality issues if we are honest with ourselves, 101 were not immune to that and we have since addressed this.
We spent a lot of time developing an upper floor detailing and weatherproof system that in our view leads the market in ensuring a quality, safe, watertight home for your family that is unique to 101.
Please feel free to contact us and we explain what 101 currently do different to other builders so we can give you piece of mind.
Regards the 101 team.
Get an answer from our members and 101 Residential representatives
Other Home Builders
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.