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101 Residential (page 2 of 3)
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PVPPerth, WA
- Verified customer
Very poor service 101
We currently building with 101 and very unimpressed by the company.
Drawings changed without notification.
What was agreed and documented in several meetings is now "missing"
When we raise an issue we are told "you don't know what you talking about" and treated like idiots.
We have a polished concrete floor and plumbers put pipes in wrong spot and left a 90mm hole on a bedroom.
All internal doors have a 23 to 25mm gap under them as they didn't allow for polished concrete and now claim that is industry stadard and we should of requested a smal...
1 comment
Adrian and HayleyPerth, WA
- Verified customer
101 built our perfect home!!
Our build from start to finish was first class.
Craig Padfield gave us what we wanted in assisting us with our custom design - he listened, he was creative and he understood our needs.
Allie Whiteaker made it happen with her attention to detail and excellent suggestions at the pre-start stage.
Erin Chittleborough was a great liaison and she handed over the reins to Ruth Fentum who delivered with equal quality.
The standard of workmanship from the 101 trades was of a remarkable nature, fast, accurate, neat and tidy and they were very welcoming ...
2 comments
101 Customer Service101 Residential
Good morning Adrian and Hayley,
Thank you for taking the time to write a review.
...
Thank you so much! We can't wait to get home every night, because we simply love what 101 have done for us....thanks again.
Review collected in partnership with 101 Residential
Other Home Builders
- Verified customer
Very happy with the final product
I had a custom build developed with 101 which was well managed and built before the deadline.
Overall the quality of the work was great, issues were communicated and resolved effectively.
I am very pleased with my new home and I will recommend 101 to friends and family when looking to build.
1 comment
101 Customer Service101 Residential
Thanks for your feedback Charlie! We're a little slow responding, but the team got a buzz out of your review when you posted it, and we're all looking forward to looking after your friends and family ...
Read morewhen they're ready to build with 101. Regards, The 101 TeamReview collected in partnership with 101 Residential
Find out how 101 Residential compares to other Home Builders
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Chris and RachPerth, WA
- Verified customer
Outstanding Site Supervisor- Mick
We had a very rough and disjointed prestart process, but thank goodness Mick was our site supervisor. He was on to everything and ensured that the build went smoothly. We genuinely felt confident with Mick overseeing our build. Our home is finished to a high standard and we are extremely happy with the quality workmanship. We had a couple of issues at the start with site works, but the General Manager worked with us to resolve the issue. The final cost matched the estimated cost and the build was completed ahead of schedule, which was great. Our home has turned out stunning, and a lot of that can be attributed to Mick and his team's dedication.
1 comment
101 Customer Service101 Residential
Good afternoon Chris and Rach,
Thank you so much for writing your review for 101 and we strive on our customer service 110% and that Mick handed over the home that you wanted and expected....
Read more The 101 team wish you all the best and many happy memories made. Regards The Team at 101Review collected in partnership with 101 Residential
- Verified customer
Mick made the difference
We had a rocky start with 101 seriously underestimating site works and slack with helping us design a practical house. Do not rely on their drafting team to put it together! However when it came to the a actual build, our site manager, Mick Mandaglio, was nothing short of brilliant, being accessible, responsive and highly professional. He was flexible and helpful with getting our externally organised tradies in at the right time. What really saved the day was being able to work things out direct over the mobile rather than going through the of...
Read morefice. Mick takes ownership of 'duty of care' and at one stage supplied additional fixtures to fix design issues which he determined should have been picked up by the office at drafting stage. Without him this review would have been 3 stars. Thanks, Mick, for making the difference and for ensuring a fantastic result!!! It was a pleasure working with you!!1 comment
101 Customer Service101 Residential
Good afternoon Hans,
We appreciate your positive review and it was a pleasure liaising with you during your whole journey with 101 Residential. ...
Read more Mick always strives to provide the best customer service to all our clients and it is lovely to hear the high regard that you have for Mick your supervisor. We wish you all the best with your new home. Regards The 101 TeamReview collected in partnership with 101 Residential
JamesPerth, WA
- Verified customer
101 residential-REVIEW>
After a 5 year battle it seems that just a 1 positive phone call could resolve some clarity and hopefully change my mind in 101
Hopefully 101 and this build has made a turn for the good and my house will be my home. I will endeavour to update this and see how it goes.
1 comment
101 Customer Service101 Residential
Hi James,
We're disappointed that your experience hasn't met our expectations. We enjoy and celebrate all the great stories that are posted here, but we feel the disappointing stories more....
Read more The Team have been working hard to turn the result around for you, and we hope you're now enjoying the 101 experience we all expect, with the results you're looking for coming into view. Regards, The 101 TeamTez and PatPerth, WA
- Verified customer
A dream come true
This is the second house that we have built, and in the 10 intervening years the process has changed considerably - and for the better! 101 helped us to customise our home and create something unique and perfect for our needs as an older couple who are downsizing. A special thanks to Brent our Project Manager who made it all come together with such a satisfying result.
1 comment
101 Customer Service101 Residential
Good morning Tez and Pat,
Thank you for taking the time to write a review and it has been a pleasure to build your second home for you....
Read more It is a pleasure to hear that your Sales Consultant and Project Manager Brent delivered your home that you are able to retire in. The 101 Team wish you all the best in your new home.Review collected in partnership with 101 Residential
SeanPerth, WA
- Verified customer
Delighted with the result
First house we have built so we were going in with little knowledge of the process.
Superb customer service from initially dealing with Andre in sales, Ashlea and Tracey during prestart then onto Ruth our liaison and Brent our Supervisor during the building.
The whole process was a lot easier than I expected and the team at 101 were quick and professional when any issues or questions we had arose.
Some initial problems with the site due to cap rock, but once the slab went down the house went up very quickly.
Our build is at the more affordab...
1 comment
101 Customer Service101 Residential
Good morning Sean and Caress,
Thank you so much for taking the time to write a review....
Read more I would like to say that 101 were so happy to hear that your first time building a home that you experienced great customer service through the whole process. I am thrilled to read that you would build with us again. We at 101 would like to take this opportunity to wish you and your family all the best for your life in your new home. Kind Regards The 101 Residential TeamReview collected in partnership with 101 Residential
Other Home Builders
RakeshkumarPerth, WA
- Verified customer
Very cooperative and understanding staff
It was very good experience with 101 and all of their staff. From design to all of stages of completion. We started in Feb 2018 and they completed within time frame what they promised. They are very eager to work with clients and responsive if there was any issue relating to any thing
1 comment
101 Customer Service101 Residential
Good afternoon Rakesh,
Thank you for taking the time to write a product review on behalf of 101....
Read more We are so happy to hear you have such a positive experience building your home. We wish you all the best in your new home. Regards 101 TeamReview collected in partnership with 101 Residential
Find out how 101 Residential compares to other Home Builders
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Wen Perth, WA
- Verified customer
Very happy with design and build!
We started in early 2018 assessing different builders and shortlisted 101, Danmar and Summit. I have previously built with Impressions and Content, and was involved in my parents' builds with Dale Alcock and APG. Craig Long did an awesome design for us although it was a bit more expensive than the others. He was really impressive from the start with knowledge of the R code requirements, having a really functional and good looking design, and being able to work changes with us on the spot (unlike other places where a salesperson talks to you, an...
Read mored a drafter you never meet does the plans). Pre-start was a bit mixed with quite a good process to agree the plans and choices for colours, finishes etc, but being passed through many hands at this point and having a few things slip through the cracks in terms of documentation. 101 were good about it though and honoured everything that was agreed in emails even when it was missed in the contracts. Build itself started in Oct 2018 with supervisor Michael Morley who was awesome with quality of work, communication, suggestions on managing issues, and help contacting tradies for side jobs. Ruth Fentum managed the paperwork in this time and was really on the ball with super prompt and clear communication, so we really appreciated that. We got to lock up in Jul 2019 and handover in Sep 2019 and overall really happy with the final product. Practical completion inspection was super thorough and guided through everything, much more comforting than other builds I've seen. Would happily recommend 101 to anyone building!1 comment
101 Customer Service101 Residential
Good afternoon Emily and Wen,
The team at 101 could not be happier with hearing how wonderful the building of your new home went, from the beginning at sales to the very end at key handover....
Read more We wish you both many happy times and memories you will make in your new home. Regards The Team at 101Review collected in partnership with 101 Residential
Les
- 3 reviews
- 1 like
- Verified customer
Great build with a great company
The build was of high quality and the company very easy to communicate with.
Our Supervisor 'Mike" ensured progress was constant , well managed and seamless (total build time 5 months and 1 week)
As this was a customized build the company offered various options to accommodate us to ensure the house was well designed for livability and efficiency.
The few minor issues were quickly sorted and the company's response to plan changes were prompt.
We're both very happy with the workmanship and professionalism of the company and found them to be very flexible and innovative.
Thanks guys. Well done
1 comment
101 Customer Service101 Residential
Good afternoon Les,
We love to hear positive feedback from our clients about our workmanship and staff. Thank you for taking the time out of your day to leave us a review....
Read more We will be sure to pass on this great feedback. We wish you all the best in your new home. Regards The Team at 101Review collected in partnership with 101 Residential
GrantWestern Australia
- 2 reviews
- 1 like
- Verified customer
House construction through 101 Residential.
The Build was well manage by Michael Morley from 101. He was easy to get along with and kept the trades flowing till the house was complete. Being an owner builder on the front house of that property I was impressed with his organization. Can’t fault the workmanship and any issues were resolved quickly in fact they were waiting on me to make decisions. Final cost went up but we changed the whole layout to accommodate the difficult STIRLING council.
Thanks
Regards
Grant Langston
1 comment
101 Customer Service101 Residential
Good afternoon Grant,
Thanks for taking the time to write a review. We loved hearing your feedback and that you felt confident during each stage of your build and are happy with the entire process,...
Read more The 101 Team would like to wish you all the best in your new home.Review collected in partnership with 101 Residential
klouPerth, WA
- Verified customer
Great experience
We have loved our experience from start to finish with 101. We met with Jadon so many times before deciding on a final plan and he was always more than obliging to work with us and our many changes to our plans including our desire for polished concrete -which is something not a lot of other builders offer. Mike ensured the building went fast, and the finished product was exactly what we wanted. And when any concerns did come up along the way Ruth was always easy to deal with and always went into great detail to ensure we were kept in the loop of the progress.
1 comment
101 Customer Service101 Residential
Good afternoon Klou,
Thank you so much for writing your review for 101 and it is lovely to hear that you loved your journey with 101 from start to finish....
Read more We strive on our customer service 110% and that Mike handed over the home that you wanted and expected. The 101 team wish you all the best and many happy memories made. Regards The Team at 101Review collected in partnership with 101 Residential
- Verified customer
Excellent build!!
Our build was well managed by Mike our supervisor. Very professional and accomodating. Mike has a great relationship with his contractors and therefore resulted in an efficient build with a very high level of finish. There were no hidden costs along the way. Overall extremely happy.
1 comment
101 Customer Service101 Residential
Good afternoon Ryan and Lara,
We appreciate your positive review and it certainly was a pleasure liaising with you during your whole journey with 101 Residential. Mike always strives to provide the b...
Read moreest customer service to all our clients. Our trades also are the highest quality only for our builds. We wish you all the best with your new home.Review collected in partnership with 101 Residential
Other Home Builders
- Verified customer
Fantastic Building Company
101 Residential is a fantastic company to build with. They were easy to deal with from start to finish and very quick to answer any quires or concerns we had with our build. The house was completed in record time and there was never a job too big or too hard for them to tackle. I would recommend this building company to everyone as they made our first build very enjoyable and one to remember!
1 comment
101 Customer Service101 Residential
Good morning Ashleigh,
Thank you very much for your kind words and your recommendation. It was our pleasure to deliver your home in a timely and efficient manner. We wish you all the very best and we...
Read more are certainly proud your first build was stress free!Review collected in partnership with 101 Residential
Find out how 101 Residential compares to other Home Builders
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- Verified customer
Amazing Building Experience
We recently completed our first time build with 101 Residential and would not hesitate to build with them again or to recommend to a friend. We initially chose 101 from the quality of their display homes and the helpful guidance from the representative Stefan. The whole process was painless and incredibly efficient thanks to the guidance and can-do approach of our foreman Michael. We cannot stress how helpful and accommodating he and 101 Residential were the whole way through. The result is a beautiful and meticulously built forever home for our family. We cannot recommend 101 Residential highly enough.
1 comment
101 Customer Service101 Residential
Good morning Mark,
Thank you for taking the time to write a review.
...
Review collected in partnership with 101 Residential
Kylie N.Perth, WA
- Verified customer
Amazing Experience
We had an amazing experience with our build with 101. Chris the designer was super patient & helpful with our choice to build with 101 & designing our amazing house. As first time builders we were very overwhelmed with the process however Chris made it all sound so easy & nothing was a problem.
We had a few hiccups during the prestart & initial build phase with changing of staff & fill ins but this was soon forgotten once we were under the care of Ruth & Michael. They were fantastic. We couldn't of asked for a better team. The build seemed ...
1 comment
101 Customer Service101 Residential
Good morning Kylie and Brad,
Thank you for your feedback....
Read more The team are delighted that you are happy with your new home. It has been a pleasure assisting you throughout your build and to hear how impressed you are with Mike is lovely to hear. We wish you every happiness in your lovely new home and cant wait to come out and see all the finishing touches. Kind regards, The team at 101 ResidentialReview collected in partnership with 101 Residential
JoePerth, WA
- 3 reviews
- 1 like
- Verified customer
Michael our Super-visor is Super-man
The fact is, we are the most pedantic and particular people you could ever meet. Yet we couldn't be more thrilled with the work of Michael our supervisor, Craig our sales and design consultant and Ruth our construction manager, throughout our design and build. Their efforts all the way through to ensure our high personal standards were exceeded by their professionalism and work, goes along way to me being confident that we will build with 101 again in the future. This isn't to say that the pre-start (poor experience with Ashlea) and initial bui...
Read moreld phase under a different supervisor didn't have multiple delays and problems. But the way 101 communicated with us, dealt with our concerns and fixed the problems by sending us Michael to finish our build (dismissing the first supervisor) shows that they are a company that works with their clients and work very hard to ensure the final product is something they and we are extremely proud of. The cost to value ratio on our build is extraordinary! People I know in the building industry are blown away at the quality and inclusions for the price we paid. We couldn't be happier with our finished home, after PCI service and the overall experience. Just amazing. Thank you Michael, Craig and Ruth.1 comment
101 Customer Service101 Residential
Good afternoon Joe and Beth
Thank you for taking the time to write a review....
Read more We are delighted to deliver you a home with high quality workmanship and outstanding support along the way. It is wonderful to read of your experience from Initial Design to Construction. We aim to provide swift action when addressing any concerns you may have and are happy we could resolve them for you to a high standard. We sincerely wish you all the best in your new home. 101 Residential TeamReview collected in partnership with 101 Residential
isk579Perth, WA
- Verified customer
Well Done! Completed within 6 months
From the beginning of this project our property was managed very well & our site supervisor was extremely helpful & patient with all our queries.
Workmanship was of a very good standard, we are very pleased with the completed product & the fact it was built in only 6months. Well done 101.
We had a few minor hiccups along the way but these were dealt with quickly & efficiently, which was great to see.
One of the easiest builds I’ve ever been apart of, congratulations 101 Residential.
1 comment
101 Customer Service101 Residential
Good morning Ina,
Thank you for taking the time to write a review. It is very pleasing to read that we were able to assist you during the construction process from start to finish with our updates, fl...
Review collected in partnership with 101 Residential
Alexandra and AndreiPerth, WA
- Verified customer
Great job!
We have now moved into our new home and are very happy with the result. This is our second build with 101 Residential, as we have built with them six years ago. We had full confidence 101 will deliver and are very satisfied with the whole process. Our experienced design consultant Andre produced an excellent floor plan to exactly suit our needs. Office support at the pre-start with Tanya and through the construction with Ruth was excellent. The build was fast and pain free with our supervisor Trent. Can’t fault quality and service.
Thank you, everyone involved! Well done 101!
1 comment
101 Customer Service101 Residential
Hi Alexandra ad Andre,
Thank you for the wonderful feedback, it has been a pleasure to build your second home and please send through some photos once you have settled in.
Regards the 101 Team.
Review collected in partnership with 101 Residential
Questions & Answers
Kylee Smithasked
We are having a very average experience so far and regretting our choice to build our home.
Can anyone indicate build times at the moment? Our slab is apparently not going down till mid year- how long after that?
No answers
Colin M.asked
I have heard you guys are raising your prices due to the grants. Can you confirm this? I had a meeting with one of your salesmen on Friday who confirmed you were, stay clear of this company!
2 answers
Hey Colin, I have been looking into doing a new build with this new grant on offer and was sceptical with most builders increasing there prices since the grant announcement. I have learnt that the building industry has been in a slump the last 6 years with tradesman have their wages reduced. With an increase in demand the cost of building increases. As of 11 June 101 Residential have not increased their prices yet but will in the near future as are all the builders. I will looking into designs asap to try and lock in a price that can be decided upon once i have financial confirmation from my broker. Goodluck
The house we are building as gone up over 30 thousand in less than a year.
Helenasked
Have anyone recently built with 101? How is their build quality ? Like some of their house design but feel a bit horrified to proceed after looking at google reviews, do not wanna stuck with a leaking house since this is a huge investment.
1 answer
101 Customer Service101 Residential
Hi Helen,
We completely understand your concerns when making such an important decision. We can say 101 have built over 1400 homes since 2011. Initially along that journey and through the building boom, all builders had some quality issues if we are honest with ourselves, 101 were not immune to that and we have since addressed this.
We spent a lot of time developing an upper floor detailing and weatherproof system that in our view leads the market in ensuring a quality, safe, watertight home for your family that is unique to 101.
Please feel free to contact us and we explain what 101 currently do different to other builders so we can give you piece of mind.
Regards the 101 team.
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PVP
Update - 5 weeks into living in our house.
The final resolution to repair our doors was mutually decided and agreed, just sad it took the threat of Building Commission to make the change, the new GM ...
Read morecertainly seemed eager to find a solution so that was a positive outcome, just a shame they had to change GM's to get a response.