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I am still at a loss as I am writing this. I have built several times before, thought I had learned my lessons, and proceeded with a very cautious approach. Nevertheless 101 Residential have shown they have no regard for doing the right thing, and it’s all about profits, regardless of the impact to their customers . Once they have your deposit, they believe they have a license to do whatever they want. Let’s prove them wrong. I am happy to provide support/ join forces with anyone who has had the same experience or needs support. Please be wary of this builder, for your sake, the sake of your family, and your hard earned dollars!
Extremely Slow Since Getting Slab Down 13 Weeks Ago
Site construction started in Feb 21 and hoping for a good hassle free building experience with 101 that reflects the many good reviews they already have here. For a start we can say that 101 have been extremely patient with me during the pre-construction phase as I worked through the process of obtaining the necessary funds for the development prior to signing contracts. Contracts were signed in September, however obtaining finance approval took me a little longer than expected and the market is now very busy with trades so it's taken a little ...longer than I hoped to get going. We have worked through the resultant cost increases of the delayed start, the slab has been installed and now just waiting on the brick layers to get moving on the next stage. Progress has been incredibly slow since getting slab down and they are stalling on confirming a date to commence brick laying, would be good to see a little more urgency to push the job on.
I started my building project reading reviews and could not really find a great one that I am happy with based on reviews.
We went with 101 after looking at 2 other options.
Overall I am satisfied with the end result. Two people really worth mentioning. They are Kumudu and Mike Morley. There were several instances where we almost packed up and left 101 but Kumudu kept patching up and made us feel looked after. Kumudu also took extra time and care going though the design/drawings to make sure that our needs are met.
Initial planning started o...
Review collected in partnership with 101 Residential
Wouldn't touch these turkeys again. I went to them with a challenging, rear battle-axe block with significant retaining wall issues. I never hid it from them and gave them a very basic brief - over-size garage, garage access for 4WD's without 5 point turns, a 3 x 2 and all site-works included.
Took them months to come up with a solution to the retaining and site-works, but after allowing $60k for site-works they wanted another $70k more. At this stage no contract signed, I should have backed out, but didn't, figured I'd just encounter the same...cost issues with another builder (it really was a prick of a block). Construction eventually started, well I was told it had, turns out they cleared the weeds off the block and stopped. Didn't tell me for nearly two months (I wasn't living in Perth at the time) then they called me down to a site meeting. Where I found nothing had been started and got ambushed with two choices of 'revised' floor plans, one costing a few thousand more for wholesale changes or something resembling the original floor plan but they wanted and extra $40k for site-works (on top of the $60k and $70k). It was clearly a big issue that was eventually resolved, well sort of, the GM contacted me direct and assured me he would look into how it was so poorly handled and he would get back to me personally. Yeah, he didn't... had a lackey contact me instead. Overall the construction took so long I had to point out to them they were nearly at the end of their permissable time within their own, very generous contract. From first contact with them to completion took just shy of two years. I never held them up at any stage, they asked for something I got them a response the same day or within a couple of days.
Would never build with them again
Absolutely would Not build with them again. We’re just over 2 years down the line from move in date and still finding issues with our home; most recently that the rangehood flume was not connected, meaning the vented air was just going up into our roof space. Was discovered after partner was in the roof checking out something else, it appears the tubing was too short and then not rectified. Not exactly something we would’ve thought to check on in our final walk-through.
Also had numerous issues right from pre-start and throughout the build. Not...
If I could do no stars I would
I have been dealing with 101 for now a year where I have had to get the building and energy commissioner involved they issued a work remedy order which was just at the start of the covid-19 restrictions (after fighting this since June of 2019) they then requested a no end date because of the restrictions but was advices of how to do the external fixing by the B&E after they had asked and the internal damage was to be completed after the restrictions have been lifted (we were lenient enough to give them the extra time to do the water ingress dam...age) yet they repay us by vomiting on our property and leaving rubbish throughout the property not only did they repay us by doing that they didn't complete the repairs ordered to them by the deadline. Will save the vomiting video for weak stomach people but extremely not happy.
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Very poor service 101
We currently building with 101 and very unimpressed by the company.
Drawings changed without notification.
What was agreed and documented in several meetings is now "missing"
When we raise an issue we are told "you don't know what you talking about" and treated like idiots.
We have a polished concrete floor and plumbers put pipes in wrong spot and left a 90mm hole on a bedroom.
All internal doors have a 23 to 25mm gap under them as they didn't allow for polished concrete and now claim that is industry stadard and we should of requested a smal...
After a 5 year battle it seems that just a 1 positive phone call could resolve some clarity and hopefully change my mind in 101
Hopefully 101 and this build has made a turn for the good and my house will be my home. I will endeavour to update this and see how it goes.
Keen to have a satisfied customer
101 Residential is keen to ensure that customer issues are resolved and it was great to see that senior management is willing to put time and effort in to support this objective. We are mid construction and will certainly update the review when completed.
101 Residential, more like 101 COWBOYS.
We have built 2 houses before both with high volume project builders. We are familiar with the in's and out's with this type of builder. Both of our previous houses finished up being good quality homes with a few minor defects between them. Both houses were built in housing booms.
We are currently in the midst of building with 101 Residential. We are now 17 MONTHS into this nightmare, with approximately 6 months for drawings and contract preparation and a 11 months of build time....and the end is still nowhere in sight. We have to agree with...other reviews in that the previous reviews with 5 star ratings and glowing comments are rigged. There is no way in hell anybody paying this company money to build a house would have such good things to say about their experiences. 101 Residential response to other reviews of "the issues were caused by a period of significant and challenging growth" and their claim that "that this period is over and the situation has now stabilized, and clients who have commenced construction more recently are enjoying a significantly better experience" cannot be true!! We know this because we are being tortured by this cowboy builder at the moment. The fact is 101 Residential do not supervise their jobs, it appears they know nothing about the BCA, AS's and quality management. Our build got off to a good start until the first lot of brick layers got to site. It was clear that they had not built a house before or even a sand castle before. The brick work was almost 3/4 complete before we decided to make a complaint. We thought we would give 101 Residential the benefit of the doubt in that they are supervising and project managing the job. We thought that the supervisor would say something or do something before we did. After all that is what we are paying them for. However nothing happened and the supervisor was nowhere to be seen. The brick work was disgusting, absolute rubbish, and when a wall collapsed in a gust of wind we had to step in. We had to politely inform 101 Residential that would not accept any work by the current brick layers to which the area site manager replied, we have to give them another chance, luckily the brick layers shot through and never came back. What sort of building company would openly use inexperienced and unqualified trades on a house worth hundreds of thousands of dollars, not supervisor them and then watch them totally stuff the job up and them give them another shot???? Our neighbors actually caught the brick layers looking at the finished brick work on their own house, our neighbors said to us, "it was if they were looking at how the bricks went together in a straight line"
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I do not wish this experience on anyone!
I was weighing up whether to write this review or not. People tend to only put negative reviews on this website and I didn't want to add to the pile. Anyway Ive decided to share my experience because I feel the need to let people know about how shocking this business is. They have recently tipped me over edge as our house is continually leaking water and they have fixed it - issue raised 3 months ago.
Firstly let me start by saying I work as a Building Site Manager for a reputable builder in Perth. The only reason for not building my own hom...e was you cannot beat the $ for SQM you get with these builders and the product at the end if you manage them well is actually quite reasonable. I have previously built with Scott Parks Redink homes and had a pretty positive experience. House was delivered on programme and quality was to standard. This lead me to believe I would expect the same quality and trades from 101. I was very wrong. To start with I have got to say the sales rep was a good bloke. He was easy to deal with and takes a personal approach. He was half the reason I went with 101 and not [name removed]. Our home cost us around $460K so it is in the middle to higher end of homes 101 do. Through out our journey with 101 we had 6 supervisors. This caused a huge issue with communication and there was basically zero hand over between them which worked in and against our favour. All of the supervisors had good customer service skills but had no idea how to manage trades or quality. They had no clue on tolerances or AS. One Supervisor I even had to print out a guide to the AS tolerances.
APPALLING & EXCRUCIATING
The following concerns have been rectified during our build and some items are ongoing or in dispute. The Building Commission, Department of Commerce and BCI Inspectors have been an enormous help. Area Manager has tried to help within an appalling system. OVER 250 working day build since slab down.
- Very slow sales process.
- Very high staff turnover (3 sales, 3 liaisons, 5 supervisors)
- Delays with Rock Breaker hire
- Soak well broken and only repaired as noticed by us
- Retaining wall built after slab down
- Building rubble buried behind retaining wall.
- Slab too close to boundary resulting in moving of entrance and LOSS OF STUDY.
- Large gaps between interior walls and slab.
- Lintels cut and placed incorrectly ...
Square Peg in a Round Hole
We have just spent 12 months dealing with 101, trying to get a design finalised, approved & hopefully built. As of yesterday we gave up! We really like their construction methods, however if you are trying to build something outside of their expertise bad luck! The designer we have been dealing with tries hard, but I have never had so many emails apologising for delays & blaming others for why things haven't happened. He has missed the mark so many times with the guidelines for the estate we are building in it is not funny.
We thought we ha...d a design we could finally work with after 7 months & council planners were happy with, but low & behold once 101's engineering & drafting area started to draw it up, they came to the conclusion they couldn't build it. The designer/salesman then revised the design, assured us it would be ok & three months later submitted, only to be told no! We have spoken to a couple of other builders in the past 24 hours & when explaining our situation commented they were assisting other previous clients of 101 who are in the same predicament as ours. That said, the feedback they provided was 101 are good at doing their stock standard houses, but struggle with anything that is customised. Our frustrations have been with the lack of communication, continued passing of blame & lack of accountability from senior management (who would let a job sit at stage 1 for 12 months.....work being done but no money coming in). The final straw that made us finally give up is when the designer intimated in a phone message that the state of play was not 101's fault but ours!
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101 cannot explain why they put nearly 100% mark up on costs of earthworks, I had to get a local contractor to fix the entrance into the driveway and thank goodness locals know what they're doing. 101 then wanted in writing from me so they do not take the liability (I guess this was in case the house flooded as on a slight hill). After waiting 16 months and final payment had cleared their bank, I went into 101 office to get my key, then was told it was not appreciated you turning up on demand and no other building company would have given out the key like that. Finally get into my new home and a contractor had left SKID MARKS in my brand new toilet when the builders toilet was still on site so I had to clean up everything, disgusting.
WARNING to anyone thinking of building with 101 RESIDENTIAL, DON'T you will regret it.
I signed a contract with 101 November 2012 and had handover of the house December 2013. Handover was expected July 2013 but was delayed as the pod had not been engineered as per the building plans which resulted in the pod truss system not being able to accommodate the air conditioning system, which brought construction to a halt for 4 months.
The delay was the least of our problems however as we have had numerous issues since before pre-completion, some of which are still ongoing 12 months later. Me and my husband have had to take a huge a...mount of time off work to accommodate tradesmen at our house, often only to repeat work assessments or repair the same item four or five times over. The extent of 101's incompetence, poor communication and inefficiencies is unbelievable and unfortunately this only adds to the cost to 101 clients! Like other customers I have provided 101 with notice of intent to submit a complaint to the Building Commission, not that this seems to have made much difference to 101's care factor. One particular issue for us is the brick paving installed by 101. This is 101's standard paving and I imagine many others will be experiencing the same problem, if so please let me know. The paving is the worst quality I've ever come across and the workmanship is not much better. The brick paving is Austral Bricks Metro Paver's. 101 changed the brick paving from that which was named in the addenda without our approval and claimed it was an upgrade. The brick paving is of such poor quality that within a few months the paving has numerous chips in it and has discolored so badly that it appears that I have different colored paver's to the path to my front door. Apparently Austral Bricks claim their product is good and it is only vanadium staining. Be aware 101 fail to tell customers that their paving will stain so badly and chip within a few months that it will look as if its been laid for years. Another ongoing issue we have is that 101 failed to render the feature walls in the colored acrylic render as per the addenda, this was raised long before pre-completion. The 101 supervisor said the feature walls would be rendered however we were misled as the posts were never rendered in the colored acrylic just painted, it wasn't until later when landscaping was done that it emerged that 101 had painted the feature walls as they hadn't painted the bottom of the walls! Despite the fact hat we raised this matter with 101 months back they still have done nothing about it.
Questions & Answers
We are having a very average experience so far and regretting our choice to build our home.
Can anyone indicate build times at the moment? Our slab is apparently not going down till mid year- how long after that?
I have heard you guys are raising your prices due to the grants. Can you confirm this? I had a meeting with one of your salesmen on Friday who confirmed you were, stay clear of this company!
Hey Colin, I have been looking into doing a new build with this new grant on offer and was sceptical with most builders increasing there prices since the grant announcement. I have learnt that the building industry has been in a slump the last 6 years with tradesman have their wages reduced. With an increase in demand the cost of building increases. As of 11 June 101 Residential have not increased their prices yet but will in the near future as are all the builders. I will looking into designs asap to try and lock in a price that can be decided upon once i have financial confirmation from my broker. Goodluck
The house we are building as gone up over 30 thousand in less than a year.
Have anyone recently built with 101? How is their build quality ? Like some of their house design but feel a bit horrified to proceed after looking at google reviews, do not wanna stuck with a leaking house since this is a huge investment.
We completely understand your concerns when making such an important decision. We can say 101 have built over 1400 homes since 2011. Initially along that journey and through the building boom, all builders had some quality issues if we are honest with ourselves, 101 were not immune to that and we have since addressed this.
We spent a lot of time developing an upper floor detailing and weatherproof system that in our view leads the market in ensuring a quality, safe, watertight home for your family that is unique to 101.
Please feel free to contact us and we explain what 101 currently do different to other builders so we can give you piece of mind.
Regards the 101 team.
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