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101 Residential
fmcdermottPerth, WA
- 2 reviews
- Verified customer
Hoping for good hassle free experience
Site construction should be getting started very soon and hoping for a good hassle free building experience with 101 that reflects the many good reviews they already have here. For a start we can say that 101 have been extremely patient with me during the pre-construction phase as I worked through the process of obtaining the necessary funds for the development prior to signing contracts. Contracts were signed in September, however obtaining finance approval took me a little longer than expected and the market is now very busy with trades so it...Read more
's taken a little longer than I hoped to get going. Currently working through some resultant increased costs with builder and trust a reasonable resolution will be reached and once that is almost sorted we are hoping for a hassle free build and look forward to completion. Will provide a further update in due course once I have hit site.Similar opinion? Write a review on ProductReview.com.au!
AriPerth, WA
- Verified customer
Mixed bag
I started my building project reading reviews and could not really find a great one that I am happy with based on reviews.
We went with 101 after looking at 2 other options.
Overall I am satisfied with the end result. Two people really worth mentioning. They are Kumudu and Mike Morley. There were several instances where we almost packed up and left 101 but Kumudu kept patching up and made us feel looked after. Kumudu also took extra time and care going though the design/drawings to make sure that our needs are met.
Initial planning started o...Read more
1 comment
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Review collected in partnership with 101 Residential
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4.8(614)JamesPerth, WA
- Verified customer
101 residential-REVIEW>
After a 5 year battle it seems that just a 1 positive phone call could resolve some clarity and hopefully change my mind in 101
Hopefully 101 and this build has made a turn for the good and my house will be my home. I will endeavour to update this and see how it goes.
1 comment
101 Customer Service101 Residential
Hi James,
We're disappointed that your experience hasn't met our expectations. We enjoy and celebrate all the great stories that are posted here, but we feel the disappointing stories more.... Read more
The Team have been working hard to turn the result around for you, and we hope you're now enjoying the 101 experience we all expect, with the results you're looking for coming into view. Regards, The 101 TeamSimilar opinion? Write a review on ProductReview.com.au!
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Freddie MPerth, WA
- Verified customer
Keen to have a satisfied customer
101 Residential is keen to ensure that customer issues are resolved and it was great to see that senior management is willing to put time and effort in to support this objective. We are mid construction and will certainly update the review when completed.
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Questions & Answers
Colin M.asked
I have heard you guys are raising your prices due to the grants. Can you confirm this? I had a meeting with one of your salesmen on Friday who confirmed you were, stay clear of this company!
1 answer
Hey Colin, I have been looking into doing a new build with this new grant on offer and was sceptical with most builders increasing there prices since the grant announcement. I have learnt that the building industry has been in a slump the last 6 years with tradesman have their wages reduced. With an increase in demand the cost of building increases. As of 11 June 101 Residential have not increased their prices yet but will in the near future as are all the builders. I will looking into designs asap to try and lock in a price that can be decided upon once i have financial confirmation from my broker. Goodluck
Helenasked
Have anyone recently built with 101? How is their build quality ? Like some of their house design but feel a bit horrified to proceed after looking at google reviews, do not wanna stuck with a leaking house since this is a huge investment.
1 answer
101 Customer Service101 Residential
Hi Helen,
We completely understand your concerns when making such an important decision. We can say 101 have built over 1400 homes since 2011. Initially along that journey and through the building boom, all builders had some quality issues if we are honest with ourselves, 101 were not immune to that and we have since addressed this.
We spent a lot of time developing an upper floor detailing and weatherproof system that in our view leads the market in ensuring a quality, safe, watertight home for your family that is unique to 101.
Please feel free to contact us and we explain what 101 currently do different to other builders so we can give you piece of mind.
Regards the 101 team.
Disapptdasked
Hi
We are currently building with 101. Had a pleasant start to the process, and were excited for the build to begin.
Then we received an email to say that it’s the owner’s responsibility to organise the ‘stormwater’. We looked at the contract now to discover that it’s ‘not included’, yet at no time were we alerted to this important process.
Would just like to confirm if this ‘stormwater’ is the soakwell(s)? We’ve looked at out site plans and there are symbols where the soakwells should be. We’d be really disappointed if this was not included. It’s not so much the extra payment, but the hassle of organising yet another thing that could have easily been included in the build price. What would be even more disappointing is if it were a sneaky attempt to not include it and making the ‘build’ more affordable.
1 answer
101 Customer Service101 Residential
Good afternoon Disapptd
Thank you for your question and feedback with regard to your experience with 101 Residential.
We are also excited to be starting your construction process and we look forward to continuing the high level of customer service you have received throughout the sales and prestart process.
We can confirm that stormwater is the soak wells/connection which we are required to show on the final plans to obtain the necessary approvals. We apologise if we have not been clear throughout the pre-construction process that this was left out of your contract and nominated as owner supplied, however this is quite common for our clients to do. We are certainly more than happy to provide a quote to include stormwater as a part of your contact which would eliminate the hassle of owner supplied coordination during the construction period.
You are welcome to contact us further at stephanieveale@101residential.com.au to discuss.
Thanks very much
101 Construction Team
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101 Customer Service101 Residential
Thanks for your feedback Ari, we're happy to hear that you are happy with the final product. While we'd prefer to hear that the entire journey was exceptional, we know there were areas of your journey... Read more
that we would have liked to improve. We know the ideal building journey should include as few individual contacts as possible, and that's always our aim. Changing Prestart Consultants is not ideal, and then changing Supervisors is an added disruption that we'd also prefer to avoid. However, changes within the team are occasional necessary to make sure we're always raising the bar for our service delivery. Your prestart experience is not the standard we hold ourselves to. However, due to the changes we've made, we're confident your experience would be very different today. There is certainly nothing for us to gain by confusing our customers. We enjoy our days far more when our customers have clarity, and we'll always strive for that.