Started Great and Finished Great
We are very happy to be in our home and looking forward in forgetting the bumps in our build.
Our fantastic Sales and Design Consultant Andre was just amazing. We just love his Design for our home and his knowledge of the industry was very helpful.
Prestart didn't go so well, things got lost between draft and VO forms and a few communication problems. We found all the trades that worked on our home professional and friendly people. Our second site supervisor Brent was very helpful and friendly and on top of things but with the mistakes on draf...
Our first time building experience started off well with our unique home being drawn up perfectly and the 3D design giving us a good look of what we expected. Next step was our pre-start and it was well below par with many things missed and not received as expected.However this step was rescued with Ruth coming through and fixing alot of the errors. The most satisfying part of our build was the professionalism and expertise that our site supervisor Mike Morley showed. He went out of his way to make sure we were satisfied and he kept the job flowing the entire build, thanks Mike !
Very happy with the final product
I had a custom build developed with 101 which was well managed and built before the deadline.
Overall the quality of the work was great, issues were communicated and resolved effectively.
I am very pleased with my new home and I will recommend 101 to friends and family when looking to build.
Outstanding Site Supervisor- Mick
We had a very rough and disjointed prestart process, but thank goodness Mick was our site supervisor. He was on to everything and ensured that the build went smoothly. We genuinely felt confident with Mick overseeing our build. Our home is finished to a high standard and we are extremely happy with the quality workmanship. We had a couple of issues at the start with site works, but the General Manager worked with us to resolve the issue. The final cost matched the estimated cost and the build was completed ahead of schedule, which was great. Our home has turned out stunning, and a lot of that can be attributed to Mick and his team's dedication.
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Our dream home come true!
Thank you to Andre Maliarov who started by translating our dream home (never before conceived) design into reality. Andre's attention to the details and adding everything we needed went above our expectations - he delivered on our budget too. Ruth and Bent managed our build fantastically. We just wished that there was more attention by the back end designers to our needs for a small (very small) block build. Price, build and quality though was exceptional. Would recommend 101 Residential. Craig and Jodie
Good but not perfect
We were able to perfect the design we wanted to suit our block and our needs. Prestart was great and the build was relatively smooth and quick. Our client liaison was very efficient and readily in touch with our supervisor to action things.
Handover, however, was conducted with a few items that should have been completed. Items were still being finished off by trades on the day including insistence on our feature front door handle being installed and painting touch ups. There was also an actual roof leak evidenced by water staining and mould present on the alfresco ceiling that required attention post handover.
Workman ship of building and materials were of good quality.
Customer support was consistently professional and available thanks to Stephanie.
As we have built before on numerous occasions and know the process, we found the management of the build well organised thanks to our supervisor Nick who really made it a pleasant experience.
I would definitely recommend 101.
First new home
Craig who did the sale of my home was excellent. Great communication and helped me make the required changes to the layouts that I wanted and get back with the price adjustments in a timely manner.
Unfortunately I did not quite budget enough for going through the pre-start process and had to cut a few things from my wish list. Lots of small things like adding power sockets, LED down-lights, tapware and upgrading tiling quickly added up.
Over the duration of the build communication was good but could have been better. The finish job was about...
Loved my new home
From the start everything ran along smoothly.
My site supervisor Mike was excellent and professional throughout the complete building process.
Mike was always approachable and available to answer all my queries, the attention to details and organization ensured all trades were well coordinated.
I cannot fault the workmanship of any the trades individual involved. I am very happy with the design and the quality of my home. Furthermore my home was completed with 9 months and I was able to move in before Christmas.
I would like to say thank you to 101 Residential team, specially Mike who did a great job and always helpful and done a fantastic job with my driveway to access it easily.
15 Campana Rise Building Construction Review
1. Workmanship & Build Quality - workmanship and build quality is to an acceptable standard. Things that were not done to the standard were addressed to the building supervisor and he got them fixed.
2. The build was managed good and concerns from us were addressed within the acceptable time period.
3. Customer Service and support were outstanding especially Stephanie Veale's support was outstanding.
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Amazing service from the start!
I had an amazing experience with 101. While a lot of people would have some sort of issue with their builders, I had a smooth and good relationship with them. From Ben Herring who drew our plans with all my suggestions and questions and helped so much with fittings, to Rebecca Walsh who was amazing at prestart with her advice and help, to Ben Armstorng, the most patient site supervisor who answered all my father's questions and who made bathroom mosaic tiles work (they look amazing now) and to Stephanie Veale who held the entire thing together with her calm manner when it mattered the most! Thank you so very much! We are so happy with our house and just in time for Christmas too! Good product, Good quality and overall good customer service!
Happy and satisfied
Having built previously with 101 I noticed lots of improvement with the workmanship and finished product. I found Danielle my liaison officer to be the most helpful and dedicated person in the company. She would always follow up and get back to me with any issues or concerns that I had. The site supervisor Matt was great, he delivered on what he promised and finished the build ahead of time. He also assisted in giving me contacts details for good tradesmen for extra work that I needed done. I could not be happier with Danielle and Matt who made this experience enjoyable.
Happy with the finished product
This was not our first build, so we were expected some stress. We chose 101 because of the excellent sales person Mike who was professional, friendly, quick and helpful. Having one person who could draw our unique plans, price them and make good recommendations proved to be invaluable. He also went above and beyond to keep us happy throughout the whole building process.
Although the 'pre-build' stages were really lengthy, the process was easy and inclusion of interior design expert prior to prestart was really helpful. There were a few annoy...ing delays during construction, but everything really went quite smoothly until the lead up to handover. Lack of communication to/from the site supervisor was frustrating, and many problems could have been avoided had tradies used their brain to make a quick call if they were unclear about something. Its unfortunate that out of frustration we had to escalate our concerns to higher level management to resolve the problems. However, when we did, issues were fixed quickly and smoothly and we felt like valued clients. There have been a few small problems since moving in, but they have been sorted out quickly and easily. Overall, we are happy that we went with 101 and would build with them in the future. But we certainly agree with other reviews that one person can make a big difference to the experience.
A long, trying process with a few great moments and a lot of bad ones.
Design and sales:
Overall, we were very happy with our customised 101 design.
Our sales consultant Dan was attentive, efficient and had good ideas.
Drafting and contracts
The drafting and contract part of the build took approx 50% longer than was allocated.
We were told 6 months, ended up being around 10 months.
Overall, despite the blowout of time, we were fairly happy with this part of the build.
Our Satisfaction of Utmost Importance to 101
Our experience with 101 from signing to completion of pre-start was very good. As first time builders, we were happy that our customer liaison Danielle kept us informed at all times and demonstrated genuine empathy with any concerns. Although transition to construction was not as smooth as it could have been. Knowing that Management 'had our back' again was very reassuring. Unfortunately during the time of our build we had quite a few different supervisors to deal with and experienced some very frustrating issues due to lack of hand-over commun...ication. But I am confident that all issues once brought to the attention of Management, were dealt with immediately and measures put in place to ensure an efficient and stress free completion of our build. 101 constructed 2 houses for us and we are very happy with the finished product. Big Thank You to Matt, Pauline, Candice and Nick.
Questions & Answers
We are having a very average experience so far and regretting our choice to build our home.
Can anyone indicate build times at the moment? Our slab is apparently not going down till mid year- how long after that?
I have heard you guys are raising your prices due to the grants. Can you confirm this? I had a meeting with one of your salesmen on Friday who confirmed you were, stay clear of this company!
Hey Colin, I have been looking into doing a new build with this new grant on offer and was sceptical with most builders increasing there prices since the grant announcement. I have learnt that the building industry has been in a slump the last 6 years with tradesman have their wages reduced. With an increase in demand the cost of building increases. As of 11 June 101 Residential have not increased their prices yet but will in the near future as are all the builders. I will looking into designs asap to try and lock in a price that can be decided upon once i have financial confirmation from my broker. Goodluck
The house we are building as gone up over 30 thousand in less than a year.
Have anyone recently built with 101? How is their build quality ? Like some of their house design but feel a bit horrified to proceed after looking at google reviews, do not wanna stuck with a leaking house since this is a huge investment.
We completely understand your concerns when making such an important decision. We can say 101 have built over 1400 homes since 2011. Initially along that journey and through the building boom, all builders had some quality issues if we are honest with ourselves, 101 were not immune to that and we have since addressed this.
We spent a lot of time developing an upper floor detailing and weatherproof system that in our view leads the market in ensuring a quality, safe, watertight home for your family that is unique to 101.
Please feel free to contact us and we explain what 101 currently do different to other builders so we can give you piece of mind.
Regards the 101 team.
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