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101 Residential
Lloyd and MelPerth, WA
- Verified customer
Rollercoaster ride
Our first time building experience started off well with our unique home being drawn up perfectly and the 3D design giving us a good look of what we expected. Next step was our pre-start and it was well below par with many things missed and not received as expected.However this step was rescued with Ruth coming through and fixing alot of the errors. The most satisfying part of our build was the professionalism and expertise that our site supervisor Mike Morley showed. He went out of his way to make sure we were satisfied and he kept the job flowing the entire build, thanks Mike !
1 comment
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- Verified customer
Very happy with the final product
I had a custom build developed with 101 which was well managed and built before the deadline.
Overall the quality of the work was great, issues were communicated and resolved effectively.
I am very pleased with my new home and I will recommend 101 to friends and family when looking to build.
1 comment
101 Customer Service101 Residential
Thanks for your feedback Charlie! We're a little slow responding, but the team got a buzz out of your review when you posted it, and we're all looking forward to looking after your friends and family ... Read more
when they're ready to build with 101. Regards, The 101 TeamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
Chris and RachPerth, WA
- Verified customer
Outstanding Site Supervisor- Mick
We had a very rough and disjointed prestart process, but thank goodness Mick was our site supervisor. He was on to everything and ensured that the build went smoothly. We genuinely felt confident with Mick overseeing our build. Our home is finished to a high standard and we are extremely happy with the quality workmanship. We had a couple of issues at the start with site works, but the General Manager worked with us to resolve the issue. The final cost matched the estimated cost and the build was completed ahead of schedule, which was great. Our home has turned out stunning, and a lot of that can be attributed to Mick and his team's dedication.
1 comment
101 Customer Service101 Residential
Good afternoon Chris and Rach,
Thank you so much for writing your review for 101 and we strive on our customer service 110% and that Mick handed over the home that you wanted and expected.... Read more
The 101 team wish you all the best and many happy memories made. Regards The Team at 101Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
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Craig and Jodie PPerth, WA
- Verified customer
Our dream home come true!
Thank you to Andre Maliarov who started by translating our dream home (never before conceived) design into reality. Andre's attention to the details and adding everything we needed went above our expectations - he delivered on our budget too. Ruth and Bent managed our build fantastically. We just wished that there was more attention by the back end designers to our needs for a small (very small) block build. Price, build and quality though was exceptional. Would recommend 101 Residential. Craig and Jodie
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- Verified customer
Good but not perfect
We were able to perfect the design we wanted to suit our block and our needs. Prestart was great and the build was relatively smooth and quick. Our client liaison was very efficient and readily in touch with our supervisor to action things.
Handover, however, was conducted with a few items that should have been completed. Items were still being finished off by trades on the day including insistence on our feature front door handle being installed and painting touch ups. There was also an actual roof leak evidenced by water staining and mould present on the alfresco ceiling that required attention post handover.
1 comment
101 Customer Service101 Residential
Good morning Brett and Arlene,
Thank you for taking time to write a review for 101.... Read more
I am happy to hear that the team at 101 have resolved the issues that were outstanding. I hope you and your family are enjoying your beautiful home. Regards The Team at 101Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
- Verified customer
Recommended
Workman ship of building and materials were of good quality.
Customer support was consistently professional and available thanks to Stephanie.
As we have built before on numerous occasions and know the process, we found the management of the build well organised thanks to our supervisor Nick who really made it a pleasant experience.
I would definitely recommend 101.
1 comment
101 Customer Service101 Residential
Good morning Michael
Thank you for your review. Our construction team work hard to ensure that your building experience is a pleasant one and we always strive to provide the best possible customer se... Read more
rvice. It was a pleasure to build your beautiful new home and we hope to see you again soon.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
Beckenham101buildBeckenham
- Verified customer
First new home
Craig who did the sale of my home was excellent. Great communication and helped me make the required changes to the layouts that I wanted and get back with the price adjustments in a timely manner.
Unfortunately I did not quite budget enough for going through the pre-start process and had to cut a few things from my wish list. Lots of small things like adding power sockets, LED down-lights, tapware and upgrading tiling quickly added up.
Over the duration of the build communication was good but could have been better. The finish job was about...Read more
1 comment
101 Customer Service101 Residential
Good afternoon!
It is lovely to hear from you and thank you so much for your review. It is a pleasure to know that your overall experience was generally a positive one, although with a few minor budg... Read more
et issues which sometimes can be a challenge. We are also glad that we have rectified your leak after the storm that came through and of course our support will continue from here. We wish you all the best.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
- Verified customer
Loved my new home
From the start everything ran along smoothly.
My site supervisor Mike was excellent and professional throughout the complete building process.
Mike was always approachable and available to answer all my queries, the attention to details and organization ensured all trades were well coordinated.
I cannot fault the workmanship of any the trades individual involved. I am very happy with the design and the quality of my home. Furthermore my home was completed with 9 months and I was able to move in before Christmas.
I would like to say thank you to 101 Residential team, specially Mike who did a great job and always helpful and done a fantastic job with my driveway to access it easily.
1 comment
101 Customer Service101 Residential
Hi Vicki,
Thank you so much for taking the time to write a review. It is pleasing to read your satisfaction with our 101 Residential Team and the approachable and professional way in which your Site ... Read more
Supervisor was able to assist you throughout your Building journey.Similar opinion? Write a review on ProductReview.com.au!
Sanjay and JyotsnaPerth, WA
- 2 reviews
- Verified customer
15 Campana Rise Building Construction Review
1. Workmanship & Build Quality - workmanship and build quality is to an acceptable standard. Things that were not done to the standard were addressed to the building supervisor and he got them fixed.
2. The build was managed good and concerns from us were addressed within the acceptable time period.
3. Customer Service and support were outstanding especially Stephanie Veale's support was outstanding.
1 comment
101 Customer Service101 Residential
Hi Sanjay and Jyotsna
We are delighted to deliver you a home with high quality workmanship and outstanding support along the way. We aim to provide swift action when addressing any concerns you may h... Read more
ave and are happy we could resolve them for you to an acceptable standard. We sincerely wish you all the best in your new home.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
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- Verified customer
Amazing service from the start!
I had an amazing experience with 101. While a lot of people would have some sort of issue with their builders, I had a smooth and good relationship with them. From Ben Herring who drew our plans with all my suggestions and questions and helped so much with fittings, to Rebecca Walsh who was amazing at prestart with her advice and help, to Ben Armstorng, the most patient site supervisor who answered all my father's questions and who made bathroom mosaic tiles work (they look amazing now) and to Stephanie Veale who held the entire thing together with her calm manner when it mattered the most! Thank you so very much! We are so happy with our house and just in time for Christmas too! Good product, Good quality and overall good customer service!
1 comment
101 Customer Service101 Residential
Hi Yasodha,
Thank you very much for taking the time to write your review and share your experience. ... Read more
Undertaking the challenge of building a new home can be daunting and questions can only be expected, but that’s what we’re here for! It’s fantastic to hear that the team across the board were able to contribute to your ‘amazing experience’, and sneak you in just before Christmas :) From all the team we wish you all the best and hope you have a very 1st Merry Christmas in your new home! Kind regards, DaniSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
- Verified customer
Happy and satisfied
Having built previously with 101 I noticed lots of improvement with the workmanship and finished product. I found Danielle my liaison officer to be the most helpful and dedicated person in the company. She would always follow up and get back to me with any issues or concerns that I had. The site supervisor Matt was great, he delivered on what he promised and finished the build ahead of time. He also assisted in giving me contacts details for good tradesmen for extra work that I needed done. I could not be happier with Danielle and Matt who made this experience enjoyable.
1 comment
101 Customer Service101 Residential
Hi Alison,
Thank you again for taking the time to review! I’m sure I speak on behalf of everyone who had dealings with you here at 101, that it was an absolute please to assist and get to know you bot... Read more
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Lee and MarikaPinjarra
- Verified customer
Happy with the finished product
This was not our first build, so we were expected some stress. We chose 101 because of the excellent sales person Mike who was professional, friendly, quick and helpful. Having one person who could draw our unique plans, price them and make good recommendations proved to be invaluable. He also went above and beyond to keep us happy throughout the whole building process.
Although the 'pre-build' stages were really lengthy, the process was easy and inclusion of interior design expert prior to prestart was really helpful. There were a few annoy...Read more
ing delays during construction, but everything really went quite smoothly until the lead up to handover. Lack of communication to/from the site supervisor was frustrating, and many problems could have been avoided had tradies used their brain to make a quick call if they were unclear about something. Its unfortunate that out of frustration we had to escalate our concerns to higher level management to resolve the problems. However, when we did, issues were fixed quickly and smoothly and we felt like valued clients. There have been a few small problems since moving in, but they have been sorted out quickly and easily. Overall, we are happy that we went with 101 and would build with them in the future. But we certainly agree with other reviews that one person can make a big difference to the experience.1 comment
101 Customer Service101 Residential
Hi Lee and Marika,
Thank you for taking the time to post your review - we really appreciate it!
A good sales experience can be pivotal in what can be a very daunting and stressful journey. You hit th... Read more
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Review collected in partnership with 101 Residential
- Verified customer
A long, trying process with a few great moments and a lot of bad ones.
Design and sales:
Overall, we were very happy with our customised 101 design.
Our sales consultant Dan was attentive, efficient and had good ideas.
Easy process.
Drafting and contracts
The drafting and contract part of the build took approx 50% longer than was allocated.
We were told 6 months, ended up being around 10 months.
Overall, despite the blowout of time, we were fairly happy with this part of the build.
...Read more
3 comments
101 Customer Service101 Residential
Hi Blake and Lisa,
Thanks for taking the time to provide a balanced review of your experience with 101, and we appreciate this being a 4 star review despite the challenges you endured early in your... Read more
construction experience (I suspect 4 stars is largely due to Michael's commitment to turning your experience around). One of our team summed your experience up perfectly this morning... what a difference 1 person can make! You experienced us at our worst with your first Supervisor, and I'm confident you would have experienced some of our best when Michael took over. 2 very significant and polar opposite experiences from the same company on the same job.HI Chris,
Thanks for your reply.... Read more
You're correct, it's incredible the effect one person can have on a project like this. At the end of the day, we've been in for a month now and the small issues over past few years are starting to fade, we're looking forward to loving this house. Must say a special mention to yourself, Candice and Trent for their work behind the scenes. I know you/they did alot to get it back on track. Please pass that on if you can. Regards Blake101 Customer Service101 Residential
Thanks Blake,
I've passed this on for you and it got the expected response. It was our absolute pleasure, and we're rapt to hear that concerns are fading and the enthusiasm is building.... Read more
Regards, ChrisSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
Tia and TonyPerth
- Verified customer
Our Satisfaction of Utmost Importance to 101
Our experience with 101 from signing to completion of pre-start was very good. As first time builders, we were happy that our customer liaison Danielle kept us informed at all times and demonstrated genuine empathy with any concerns. Although transition to construction was not as smooth as it could have been. Knowing that Management 'had our back' again was very reassuring. Unfortunately during the time of our build we had quite a few different supervisors to deal with and experienced some very frustrating issues due to lack of hand-over commun...Read more
ication. But I am confident that all issues once brought to the attention of Management, were dealt with immediately and measures put in place to ensure an efficient and stress free completion of our build. 101 constructed 2 houses for us and we are very happy with the finished product. Big Thank You to Matt, Pauline, Candice and Nick.1 comment
101 Customer Service101 Residential
Hi Tia & Tony,
We thank you for your feedback and will most definitely take this on board as we implement future change and improvements. We believe we have a strong Management team here at 101 Resi... Read more
dential and it’s fantastic to hear that they were able to assist and support you in not only minimising stress, but to also ensure your journey with us was a positive one.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
- Verified customer
Building with 101 Residential
We are still on our journey with 101 but so far I have to say we are very happy.
Craig, our Design & Sales Consultant was fantastic. He listened to what we wanted and came up with an innovative custom design to suit our needs. He was very approachable and worked with us to achieve something we were really excited to build. Craig was the main reason we decided to build with 101 - he is a true asset to the company.
Our pre-start experience was also very good. Our liaison was very informative and knowledgeable which made the process seamless...Read more
. Everyone we have dealt with so far has been very professional. The brickwork started to go up a few weeks ago which is really exciting! We hope that the rest of our experience with 101 continues to be positive.1 comment
101 Customer Service101 Residential
Hi Alysia,
Thank you for taking the time to write your review. ... Read more
It’s fantastic to hear the positive feedback from your sales experience with Craig. This feedback seems to be a running trend from Craig’s clients and a true credit to Craig…which comes as no surprise to us – Craig is doing a great job! We are confident that the level of service you have received from not only Craig, but also our Pre-Start team, will be continued throughout your journey in Construction. The completion of the brickwork is always an exciting stage and we wish you all the best! If you need any assistance throughout the remainder of your journey with us, our team are ready and willing to assist at any time. Warm regards, DaniSimilar opinion? Write a review on ProductReview.com.au!
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MartyPerth
- Verified customer
Great builder
The build quality was very good and the supervisor Brent was excellent, he was always contactable and made the customer feel valued. I had Danielle and Stephanie as my customer liaison and they were both fantastic. Always kept me up to date and returned emails and calls quickly. Great experience. The house will make a great home and the care during the build and immediately after was excellent. Highly recommend 101 and the team.
1 comment
101 Customer Service101 Residential
Hi Marty,
We thank you for taking the time to provide your feedback! ... Read more
We’ve worked on setting a high bar for our level of customer service and it’s great to hear that this was achieved throughout your experience. It has been a pleasure to liaise with you throughout the course of your build and we wish you all the best in your new 101 Residential home. Your thanks has been passed onto all the team! Kind regards, DanielleSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
- Verified customer
We are very happy with the way the house looks and feels.
After a shaky start the team at 101 really pulled together to produce a beautiful family home at a competitive price. We were extremely happy with our building supervisor as he kept us informed and acted immediately on any issues we had. He was tough on the trades he used which has resulted in a quality home that we are extremely happy with. The whole pre start process was a pleasure and we would like to thank all the team in the office.
1 comment
101 Customer Service101 Residential
Hi Matfred,
Thank you for your review and feedback! Building a home is a collaborative effort and it's fantastic to hear that your experience from Pre-Start and Construction was enjoyable. Your tha... Read more
nks has been passed onto everyone here at 101 involved and we wish you and your family the best of luck in your new home!Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
- Verified customer
First Home Build
Workmanship throughout the build was generally of a high standard. When there was an issue, 101 resolved the issue without taking short cuts. I was the at home between 2 and 3 times a day. Initially, there were dramas with building supervisors. Other than that, the whole process has been smooth. Build was managed as you would expect good. Customer service from 101, I cannot fault. Would we build with 101 again! Absolutely.
1 comment
101 Customer Service101 Residential
Thanks for taking the time to write your review Charlie and Helen. We're striving for excellence, and when we hit an issue the best thing we can hear from our clients is that we resolved the issue wel... Read more
l, keeping quality high, and the process as stress free as possible for you. We're stoked that you would choose to build with us again, and we look forward to the opportunity if you choose to build again. Regards, ChrisSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
- Verified customer
Custom Design
We wondered around display villages for around a year before we decided to sign up with 101 to build our custom designed home.
We liked the quality of 101's display homes and met a very nice non pushy sales man by the name of Craig.
Craig was very understanding of our needs and worked extremely hard to get our home exactly the way we wanted and within our budget.
We are currently at construction stage and are extremely happy so far.
1 comment
101 Customer Service101 Residential
Thanks for your review Jo Anne. Craig is on a roll, but no-one here will be surprised to hear this sort of feedback. We anticipate that your construction journey will continue to be a positive one. If... Read more
you have any concerns at any time, the team are here always here for you, and keen to help. Regards, ChrisSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Happy and satisfied
Workmanship of our build was generally of a high standard the quality overall was good. We chose to have independent inspections done periodically throughout the build and only minor issues were found which 101 were more than happy to rectify.
Build was managed fairly well - building supervisor was extremely helpful, couldn't do enough for us. If ever we weren't happy with something, he would address it straight away. His advice was extremely helpful.
Customer service was reasonable, there were a few issues with responses to queries, appeared...Read more
1 comment
101 Customer Service101 Residential
Thanks for taking the time to provide your review Glenn & Shannon. We've been working really hard to improve our service delivery across the board, and your experience and feedback has helped feed tha... Read more
t improvement recently. We hope you're enjoying your new home now, because that's what this journey is all about. Regards, ChrisSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with 101 Residential
Questions & Answers
Colin M.asked
I have heard you guys are raising your prices due to the grants. Can you confirm this? I had a meeting with one of your salesmen on Friday who confirmed you were, stay clear of this company!
1 answer
Hey Colin, I have been looking into doing a new build with this new grant on offer and was sceptical with most builders increasing there prices since the grant announcement. I have learnt that the building industry has been in a slump the last 6 years with tradesman have their wages reduced. With an increase in demand the cost of building increases. As of 11 June 101 Residential have not increased their prices yet but will in the near future as are all the builders. I will looking into designs asap to try and lock in a price that can be decided upon once i have financial confirmation from my broker. Goodluck
Helenasked
Have anyone recently built with 101? How is their build quality ? Like some of their house design but feel a bit horrified to proceed after looking at google reviews, do not wanna stuck with a leaking house since this is a huge investment.
1 answer
101 Customer Service101 Residential
Hi Helen,
We completely understand your concerns when making such an important decision. We can say 101 have built over 1400 homes since 2011. Initially along that journey and through the building boom, all builders had some quality issues if we are honest with ourselves, 101 were not immune to that and we have since addressed this.
We spent a lot of time developing an upper floor detailing and weatherproof system that in our view leads the market in ensuring a quality, safe, watertight home for your family that is unique to 101.
Please feel free to contact us and we explain what 101 currently do different to other builders so we can give you piece of mind.
Regards the 101 team.
Disapptdasked
Hi
We are currently building with 101. Had a pleasant start to the process, and were excited for the build to begin.
Then we received an email to say that it’s the owner’s responsibility to organise the ‘stormwater’. We looked at the contract now to discover that it’s ‘not included’, yet at no time were we alerted to this important process.
Would just like to confirm if this ‘stormwater’ is the soakwell(s)? We’ve looked at out site plans and there are symbols where the soakwells should be. We’d be really disappointed if this was not included. It’s not so much the extra payment, but the hassle of organising yet another thing that could have easily been included in the build price. What would be even more disappointing is if it were a sneaky attempt to not include it and making the ‘build’ more affordable.
1 answer
101 Customer Service101 Residential
Good afternoon Disapptd
Thank you for your question and feedback with regard to your experience with 101 Residential.
We are also excited to be starting your construction process and we look forward to continuing the high level of customer service you have received throughout the sales and prestart process.
We can confirm that stormwater is the soak wells/connection which we are required to show on the final plans to obtain the necessary approvals. We apologise if we have not been clear throughout the pre-construction process that this was left out of your contract and nominated as owner supplied, however this is quite common for our clients to do. We are certainly more than happy to provide a quote to include stormwater as a part of your contact which would eliminate the hassle of owner supplied coordination during the construction period.
You are welcome to contact us further at stephanieveale@101residential.com.au to discuss.
Thanks very much
101 Construction Team
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101 Customer Service101 Residential
Good afternoon Mel and Lloyd,
Thank you so much for taking the time to write a review.... Read more
It's pleasing to hear of the customer service you have described, especially with your site Supervisor Mike. We would like to take this opportunity to wish you all the best for your life in your new home. Kind Regards, The 101 Residential Team