Reviewer Photos & Videos
Making our dream home a reality!
We are currently building with 101 Residential and everyone who we have been working with to make our dream home a reality has been fantastic. This is the second house we have built and the process, attention to detail and the care shown by those who we worked with throughout the process could not have been further apart then that we recieved with our first home!
When our financing fell through due to loss of value in the land we had held, 101 Residential went above and beyond to work with us to come up with a home design that included our ...must haves from the first plan we had selected as well as meeting our budget for finance in order to get a house that is perfect for us! As well as the major issue of having to start planning from scratch when our financing fell through, there have been some minor issues and hiccups along the way, as there is any time a house is built. However, our pre-start consultant, client liaison and site supervisor have all worked hard to fix the issues in a timely manner that met our expectations every time. The workmanship and quality has also been excellent! We honestly cannot wait to show off our home to everyone because it is honestly beautiful - and it is not even finished yet! It can only get more amazing as the final touches are completed. Overall, the experience has been amazing and the team at 101 Residential have gone above and beyond and have definitely made our dream home a reality! The high level of customer service and competence shown by the team and everyone we dealt with was great and really did make the whole experience as comfortable and stress-free as possible.
Our first build - Great experience
We are the first time home builders and had no idea what the process would look like. Thanks to the entire team of 101 residential in making it a hassleless project. We had met only a few other Sales consultants before we met Kumudu, our Sales consultant with 101 and instantly decided to go with them. Our pre-start consultant Rebecca, client laison Stephanie & Ruth and supervisor Chris - all of them had been super efficient in their jobs. There had been a few issues during the process, but I am sure with so many people involved in the process, ...this is pretty much expected. However, Chris made sure that he goes beyond to meet our needs. There had been no issue which wasn't resolved when discussed with Chris. He had been very understanding and holds great work ethics. Highly recommended team of people. Thank you guys for the gorgeous outcome of our dream home - Rupika and Atul
So far my experience with 101 is really appreciating one. Comparing with my first home I am very much happy with the work 101 did for my second home. They are using all accessories and things with a good standard. Cost of building also very much appreciated comparing to other builders. Good service from the all 101 team. Thank you 101
Beautiful House, and Customer Service to Match
From the moment my wife and I decided to build with 101 Residential we were nothing but impressed. The ease during design phase was great. And the inclusions were of a high quality with a much wider range than competitors. We have just started the build phase, which was much sooner than we first thought. Everyone we have worked with have been amazing. Especially Stefan, Michelle and Ash. Thank you for making our first home build a fantastic experience.
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Really happy with our experience building with 101. We built a custom designed house suitable for a narrow block, urban infill area. We dealt with ruth in the office and chris was our site supervisor. Build was finished slightly ahead of schedule and on budget, despite some bad weather along the way.
Any questions i had were answered quickly and the few issues that came up during the build were resolved professionally.
Overall we are very happy so far and would recommend 101 as a builder.
Excellent finished product.
We signed up with 101 in October 2017, we had been recommended to go see Stefan for our house design and he did not disappoint. He took the time to get to know us and what we wanted from our new home and came back with a design we absolutely loved! We had been looking at house for a long time and Stefan nailed it and was so great to deal with.
We did hit a few paperwork dramas early on, nothing seemed to match and and emails just got lost from being passed along to different people that when we went in to sign our contracts and prestart we co...
101 Residential have been Excellent to work with. A few small communication issues to start with prior to the build but they were fixed appropriately. Dan Hislop was the man who sold us the house, nothing was ever to hard for him, he went above and beyond to meet our needs. The build was very smooth, Steph Veale and Nik both worked really well together to meet appropriate deadlines. They were very understanding and professional. The build quality of the final home was great, a few minor issues that have now been rectified.
Overall we are very satisfied and happy with the build and 101 Residential. Thank you for building our 1st beautiful home......5 stars *****
Excellent Customer service & project efficiency
From day one the customer service number one priority from 101 residential, Kumu and Ruth always going extra mile to sort things out....Every project you will get negatives, but keeping up the promise always been DNA in 101 Residential. Thanks for the journey!! We will meet again in my next project. There are minor issues addressed in PCI and I am glad that I selected 101, Cus I didn't face any unexpected surprises:)) Cheers Chris... thanks for your kind advise regarding constructions.
excellent communication with a stress free build
From day one the communication from everyone at 101 residential has been fantastic, Matt Baker was fabulous going out of his way to meet us whenever it was convenient for us to go over our plans, Erin Chittleborough has always kept us updated and replied promptly to all our emails. James Parylak has been amazing we couldn't have asked for a better supervisor Thank you James for everything you have done to have our house built within the time frame we was given you have been so organised and efficient, even our new neighbours commented on how q...uick the build has gone and how the site has been kept clean and tidy compared to the other homes in the street, James has always communicated well with us and has made the house build smooth and stress free. We highly recommend 101 Residential and Thank you all for making this experience an easy and exciting one for us.
Thank you to the team at 101 Residential. From first walking through your display homes to our practical completion the experience has been exceptional.
There were very issues during the build and any that arose were dealt with quickly. Our supervisor Adam was relaxed and respectful and used his regular trades for a quality finish.
We enjoyed the whole experience and are looking to living in our beautiful new home.
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Hard to find something to criticise from sales, prestart, build, handover and aftersales - perfect.
Because we are so happy we are going to start with what little criticism we can think of: (and I am sure many builders have the same issues). We always felt 101 would do anything we asked for - however there was perhaps things we might have done had they been suggested. We did our best to imagine using the house, and the convenience, size and locations of things like cupboards and light switches but a 3D animated walk through may have helped not only get things 100%(rather than 99%) but also helped our confidence that our decisions were good on...es. Now the Praise: We had never built before, although had an extension and new kitchen at our old house, so were a little nervous and naive about the process. We wandered around a few display homes and had brief chats with various sales people until we got a feeling that the various 101 guys seemed to "get" us and we always felt comfortable with them. The sales process was comfortable and although obviously keen to win our business, never felt pushy. The entire process from sales to hand over followed this comfortable approach. We didnt go for a standard plan, and we opted for several features that werent standard (such as entirely Masterwall and double glazing) - there may have been costs from our desires, but our desires were met. As the process continued our queries and concerns were promptly dealt with as they arose and they ranged from misunderstanding to errors to faults, and although nothing was ever major, everything was handled promptly, professionally and respectfully. We always felt that 101 would do anything if we asked - there may or may not have been a cost, and we may have asked annoying or petty questions - but we were never made to feel that was the case. We have had friends use other builders and tell horror stories or simply stories of not being treated nicely after the build had started, we had some nerves after hearing these stories but have nothing but praise for the entire process and all staff at 101 and would happily give any personal recommendation or tips. We could have easily come within budget had we not added extra cabinetry and features. We didnt feel that we had to make many compromises in our desires to get the house we wanted within our budget, and are confident that we have built a house that we could easily sell if we needed to. There are several features that are better than we expected and the various trades people and products used have produced a quality product, we met several tradies on site and all were great representatives of the 101 brand and most reassuring that we had made good choices. So far we have only had a couple of minor post hand over issues - but they have been dealt with promptly and professionally. I personally believe problems are an opportunity for a business to show if they really do care about their customers - and 101 have resolved every problem or query along the way without any disappointment. Personal thanks to Andre, Brent, Allie and Steph for your hard work and patience. Scott may have his picture on the website - but you guys are the real face of the company - and you make it look good.
Perfect from A to Z
From the very start to the very end, everything was absolutely perfect. Had a really great experience in all stages of the project and can't be happier than this. The whole process was very smooth and easy and the end results is fantastic.
Stefan, our deign consultant, considered all our requirements in the design with his creative ideas.
Rebecca and Lisa our pre-start consultants, very approachable and easy to work with. They were super patient with all our countless queries, changes and variations and did a great job to include all our re...
Our Dream Home
Building through 101 Residential has been a painless process. The home itself is our design in which 101 are bringing to life for us. I must say the staff we have dealt with though the very start of the process through to Ruth our Client Liaison and Mike our site supervisor who keep us upto date with all progress have been absolutely fantastic. The work quality has been faultless. We cant recommend them enough as they will go above and beyond to ensure satisfaction.
Again thank you for bringing our home from concept to reality.
My 101 Residential Custom Build Experience
After securing a challenging rear Battleaxe site in North Beach we were left with a very modest construction budget which needed to deliver a high end product both in design & finish which would compliment this coastal location. After meeting with several builders that we felt could achieve this brief we finally engaged 101 Residential and were impressed with the overall management of this build starting with the initial sales/design consultant who was always happy to address our many design changes resulting from our unique custom requirement...s we finally settled on our finished design. Then the moment of truth as we waited for the final contract price which was delivered approx 10% over our stated budget which was still acceptable to us in view of the high end finishing's included such as 31 course ceilings throughout, frameless glass balustrade to staircase, full height internal doors throughout, ducted reverse cycle A/C together with new plumbed fridge/freezer, washing machine & dryer and upgrade to sanitary fittings. Our slab was poured in August 2017 with construction completed in July 2018 only 11 months to construct a 300m2 two story home which was very impressive. Both our Client Liaison ( Erin ) and Site supervisor (Adam ) were amazing nothing was to difficult with every item of concern attended to in a efficient & professional manor which is all one could hope for. Were there problems along the way yes there were however these were addressed and attended to in a prompt manor with no additional cost to the customer. There was one instance in particular that resulted from a design error that was not picked up which we signed off on and after realizing this mistake we were gutted and met with 101 management on site to work on a solution. We agreed that nobody was solely responsible for this oversight suggesting and we offer to meet the builder half way and pay 50% to remedy this design issue which resulted in a cost > $10k to rectify and the next day I get a call from the 101 Construction Manager stating that they would rectify this issue without any cost to us well we were taken back and did not expect this offer of generosity which was very much appreciated and a testament to the way this builder will go out of their way to satisfy the customer which is outstanding 5 star customer service !!!! We can thoroughly recommend this builder to any one seeking to build their next home as we have had a great experience throughout this building process with our expectations being exceeded.
Friendly, Efficient and Outstanding...
The main supervisor for our house from 101 residential, Chris visited the site many times and had answers and solutions for all the questions we asked him. He was always open to talk, helpful and very knowledgeable. We had to make endless alterations to the design of our dream house. Even we had to knock down some of the walls to accommodate with the design. It was all dealt in a very professional manner. He was very helpful. We thank him for all his time and effort for getting our home exactly how we wanted it.We were kept well informed every ...step of the way. Chris was always friendly and easy to approach, and constantly kept us updated on the progress of the build. I would definitely recommended Chris from 101 residential to anyone building a new home.
Questions & Answers
We are having a very average experience so far and regretting our choice to build our home.
Can anyone indicate build times at the moment? Our slab is apparently not going down till mid year- how long after that?
I have heard you guys are raising your prices due to the grants. Can you confirm this? I had a meeting with one of your salesmen on Friday who confirmed you were, stay clear of this company!
Hey Colin, I have been looking into doing a new build with this new grant on offer and was sceptical with most builders increasing there prices since the grant announcement. I have learnt that the building industry has been in a slump the last 6 years with tradesman have their wages reduced. With an increase in demand the cost of building increases. As of 11 June 101 Residential have not increased their prices yet but will in the near future as are all the builders. I will looking into designs asap to try and lock in a price that can be decided upon once i have financial confirmation from my broker. Goodluck
The house we are building as gone up over 30 thousand in less than a year.
Have anyone recently built with 101? How is their build quality ? Like some of their house design but feel a bit horrified to proceed after looking at google reviews, do not wanna stuck with a leaking house since this is a huge investment.
We completely understand your concerns when making such an important decision. We can say 101 have built over 1400 homes since 2011. Initially along that journey and through the building boom, all builders had some quality issues if we are honest with ourselves, 101 were not immune to that and we have since addressed this.
We spent a lot of time developing an upper floor detailing and weatherproof system that in our view leads the market in ensuring a quality, safe, watertight home for your family that is unique to 101.
Please feel free to contact us and we explain what 101 currently do different to other builders so we can give you piece of mind.
Regards the 101 team.
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