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13 IT

13 IT

3.2 from 65 reviews · View Statistics

Reviews

  • Product Quality
    4.2 (22)
  • Return Claim MadeYes (5) · No (26)
  • Shipping
    4.2 (20)
  • Warranty Claim MadeYes (3) · No (34)
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Great price, clear communication and dropped off at my place

published

I ordered a VR headset online at a great price. 948 for the G2 reverb in JAN 2021. A staff member even offered to drop it off at my place after he finished work. Very happy with the product and the service.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedHP Reverb G2 (HMD)
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AnthonyNJ

AnthonyNJNew South Wales

  • Verified customer

Bad Business - Goods not delivered. Emails and refund requests ignored

published

We ordered stock but never delvered. Several laptops so not a small order! They repeatedly blamed Synnex (their supplier) for not delivering stock but even when a screenshot of stock availability was shared they still failed to deliver!
Joseph just keeps giving excuses and now now emails are answered.
Case has been lodged with Consumer Affairs. Its a shame as they used ot be good.
Buyer beware.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMicrosoft Surface 2
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Appalling

published

I ordered a printer which was not delivered so, after waiting more than 2 months and regularly following up the progress, I cancelled the order. It has now been more than 3 months and I have still not received a refund. I have called numerous times where I have been promised the refund is 'being processed' (that takes more than a month???) and I have emailed numerous times but my emails have remained unanswered. I paid more than $500 and I received no product and no refund. I will continue to try and get my money back by legal action if necessary but I am writing this review because I believe other potential customers deserve to be forewarned. Not the kind of behaviour I would expect from an Australian retailer.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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It's a scam

published

I didn't receive the goods I purchased nor the refund I requested. Many excuses but no action. Have referred this case of fraud to the police. Do not buy from these people.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
SZEE187

SZEE187Sydney, NSW

  • Verified customer

DONT Trust 13IT.com.au

published

Hi,

We posted a review a few months ago about 13IT and refusing to refund us after we returned the product back in April.
We then received a call from the person who sold us the unit in the first place asking if we take the post down and our refund will be processed then next day (this was nearly a month ago).
the person who needs to authorise this is called Raj but he is never reachable and the poor lady answering the phone cannot do anything.
if anyone here really value's their hard earned money, Don't trust these thieves.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMicrosoft Surface
See all answers

Scammers

published

Took my bank transfer, told me multiple times on the phone they'd provide a tracking number that day via email. Refused to respond to emails. 4 weeks with no customer service I gave up and requested a refund, no response at all. Have sent it to my bank for refund as it's fraudulent.

Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedMonitor Stand
simon h.

simon h.Sydney, NSW

Second time i purchase

published

This is the second time I order off these guys, I`m an installer and buy off them Tv`s and networking products for my customers. Very happy with the level of service and delivery, both orders were shipped out on the third days and arrived on the 4th and the 5th like they stated. One thing I do like is how they take photo`s of the boxes and send them to you, especially the tv packaging, this way if the box arrives damaged we can hold the courier accountable, smart thinking, Very good 13It, and thanks again Mr John.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 65C715 (65")
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B A.

B A.Greater Melbourne (Inner), VIC

Don't waste your time or money.

published

Never received the product. Unresponsive, still no emails, confirmations or responses in over a month. Don't waste your time or money.

Incentivised ReviewNo

Order not delivered, despite repeated promises

published

Similar to other comments my order failed to arrive and chasing up was difficult. After calls and several online chats, promises of delivery in the next few days came to nothing. No emails were sent by 13IT (other than confirmation of online chats), despite promising to send me tracking details. Their website kept crashing when trying to send email enquires. Not really sure what more could go wrong... and I am still waiting 2.5 months after the money was taken from my account.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
13 IT
Manager13 IT
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Zel

ZelGreater Melbourne (Inner), VIC

Great service and prices. Very professional and timely. Highly recommended.

published

Great range of products, quality service. I purchased two TVs and some TV wall units. Delivered to my house. Fast and friendly. Highly recommended.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung QA82Q60RAWXXY (82")
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Simon O.

Simon O.Greater Melbourne (Metropolitan), VIC

6 weeks of being strung along by 13IT

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedUbiquiti unifi 24 gigabit switch
See all answers
1 comment
13 IT
Manager13 IT

Dear Sir, your comments have been noted and the information has been passed on to the appropriate people. Someone will be on contact with you shortly

Anthony D.

Anthony D.Perth, WA

  • Verified customer

Paid for order - never received item

published

I ordered and paid for a product in March 2020 - their website said it was in stock. However it was not in stock and I did not receive the items despite many requests. They finally agreed to refund the cost, but I still have not received the refund over 7 months later.
Very poor customer service.

Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
1 comment
13 IT
Manager13 IT

Dear Sir your refund was processed.

Never ever use this company... You have been warned!!!

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech Brio
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Stay away! If I could give 0 stars I would.

published

6-weeks and still no product. Didnt reply to messages or return calls. PayPal issued me a refund. In surmising, I have pasted this review from another customer: 'WARNING: DO NOT PURCHASE ANYTHING FROM THIS BUSINESS as you'll just be wasting your time and money. I'm still trying to get my money back.' (thankfully PayPal refunded my money otherwise I would be in the same boat as that guy)

Incentivised ReviewNo
Return Claim MadeYes
1 comment
13 IT
Manager13 IT
Namanhu N.

Namanhu N.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Dissatisfied: 0 stars

published

Extremely dissatisfied. We ordered two monitors on 29/07/2020, it's now 07/09/2020 and we still have not received our products. We've been calling and emailing everyday and unable to get in contact with anyone. WARNING: DO NOT PURCHASE ANYTHING FROM THIS BUSINESS as you'll just be wasting your time and money. I'm still trying to get my money back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
13 IT
Manager13 IT
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  • Verified customer

Great service! BEST Price! Came through for me!!!!

published

While things are rough now in Melbourne 13IT is still doing their best to make sure Aussies have what we need at the best prices. Sure, my recent order was a little slower to arrive than in pre-covid times, but this is expected considering what is happening in Melbourne (and STILL faster than others in Australia or waiting for something to come from America!). And buying through 13IT means I bought local and supported Australian business AND got the BEST PRICE ON THE MARKET from genuinely friendly people who will look after you. That's a LOT of wins in my book!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
13 IT
Manager13 IT

Thanks August, much appreciated, i will pass on this information to relevant people,

Support

13IT Warehouse - Impossible to contact - No goods received

published

Ordered 3 printer cartridges that were said to be in stock. After two weeks for a 2-3 day delivery I have received nothing. I have emailed on multiple occasions - no reply, rung both numbers on their website - diverted to voicemail, tried their live chat - I get to position in queue 1 then wait there for over an hour but status does not change and no reply - guess it is unattended. Very concerned about whether the company actually exists or is still in business.
Strongly urge no-one to purchase anything from this company.

Incentivised ReviewNo
Warranty Claim MadeNo
Product Purchasedprinter ink
N and HK

N and HKPerth, WA

  • 2 reviews
  • Verified customer

Fair customer service

published

I ordered a Dell D3100 docking hub on 20/6/2020, and after a few weeks of email queries, the Manager contacted me and gave me a full refund. There was no stock. I had fair service

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDell D3100 Docking Station
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1 comment
13 IT
Manager13 IT
wils59

wils59Central Highlands and Goldfields, VIC

  • 4 reviews
  • 4 likes

Very poor customer service

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
13 IT
Manager13 IT

To whom it may concern, thank you for being so frank and your concern. I would appreciate it if you can call our office and know exactly your order no please.

Regards

13 IT
Manager13 IT

May I also ask, what Part your actually referring too.?

Hay

HayGreater Melbourne (Metropolitan), VIC

Samsung Tv Q80 Purchase and got me out of trouble

published

My Tv stopped working, came a across a Samsung Wholesaler 10 minutes away, I thought they wouldn't sell to me, I called and I was surprised, they got me out of trouble. I got a Samsung Q80 75inch Tv (crazy Tv) awesome actually and it was cheaper than the retail guys, I saved $1000. They even gave me free delivery because I wasn't far and same day. I was very surprised and the service was tip top excellent :) Very down to earth. I never heard of them till now. There really good, people will surprised of the old fashioned service they provided.
Thanks Guys, keep it up and don`t change, Ill come back soon, I need to buy a sound bar, but cant afford it yet.

Thanks

Hayk

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Q80T QA75Q80TAWXXY (75")
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