1Cover Comprehensive Travel Insurance

1Cover Comprehensive Travel Insurance

 Verified1cover.com.au
1Cover Comprehensive Travel Insurance
3.9

866 reviews

PositivevsNegative
72% · 627219 · 25%

Reviews

866 reviews
Not Happy Jan
Not Happy JanPerth, WA2 posts
  Comprehensive

Excellent Customer Service for Lorraine

Thank you for helping us to purchase this policy as we are a repeat customer. Unfortunately there was a problem with your website when I clicked “purchase now” button and it kept giving “Page Unavailable”. As we found out that your system was having a problem. Show details
Value for Money
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Mdf
Mdf
  Comprehensive

BE CAREFUL

Put in a claim as the euro star was cancelled and we then had to pay additional costs to fly to London from Brussels. I put in a claim for the euro star and my flight cost(additional cost). The amount to be covered $730. The insurance have then decided to wipe the euro star cost from the total amount and subtract it from my additional cost. These two costs are unrelated.

This meant that my cover for $518 was now down to $105. As the company has taken the euro star cost(I was meant to get a refund) and minus the excess. This is money out of my pocket

I would opt to pay more to go with someone else and suggest reading the fine print as no where in the policy was this stated. Show details

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James Weir
James Weir
  Verified Comprehensive

NZ Cruise

Cover provided was not required but important to have as we had Covid on the ship Show details
Jen
Jen
  Comprehensive

Great travel cover company would totally recommend

Offers great comprehensive cover and reasonable priced
Add on Medical cover is always covered
Add on for holidays such as snow easy to find and ensure you have the correct cover before travelling Show details
Brad
BradGreater Melbourne (Metropolitan), VIC2 posts
  Verified Comprehensive

Great service when sick overseas

I used them for a trip to Thailand buit during my stay got a blood infection and contacted them the next day. After two hospital visits I was even contacted overseas by the emergency help line and they were friendly and making sure I am ok. I have put a claim in on my quick return so see how they go with it as is straight forward but so far they are great. Will write an update after claim is paid but will use them again. A1 service at a good price. Show details
Marlo
Marlo2 posts
  Comprehensive

Very sad

Was robbed of my gold necklace while overseas. Placed in a claim! And was rejected, I handed in police report my flight details only to be knocked back as I don’t have proof of purchase! I’ve had my necklace and pendant for over 8 year . So crazy and very heartbreaking Show details
Value for Money
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Deb
DebPerth, WA
  Verified Comprehensive

Excellent Insurance Cover

Very easy website to use and understand, I would recommend and use this company again. Show details
Daniel
DanielGreater Melbourne (Inner), VIC
  Comprehensive
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Helen
HelenGreater Melbourne (Outer), VIC
  Verified Comprehensive

Don't go past 1Cover travel insurance

Took out our policy for travel to Bali with $100.00 excess, easy to do online. During my stay in Bali in June/July I contracted Dengie fever while in Bali. 1Cover was contacted & they were easy to deal with , were very understanding. Policy covered my 9 day hospital costs as well as my partner's extended stay ,flights etc. We had no trouble lodging claim & received our coast minus excess within 3 weeks. I have just returned from Bali after taking out another policy with 1Cover, they are the company we always use for overseas travel. Highly recommend them. Show details
Signet19
Signet19Sydney, NSW8 posts
  Verified Comprehensive

This insurance is essential, enjoy your holiday

We have used 1 Cover for cruising within Australia and overseas. 1 Cover are comprehensive on their cover and it’s very affordable. We sure did do homework to get the best cover especially after the Covid issues. 1 Cover are very easy to make claims with and have always had them accepted, even the dreaded missed port that a lot of travel insurance companies don’t seem to care about. Always 1 Cover, it’s the best. Show details
Lisa
Lisa
  Verified Comprehensive

Easy travel insurance

Easy to purchase.Peace of mind when travelling,good value for money. Show details
Deanne W.
Deanne W.
  Verified Comprehensive

Didn’t help when I needed

I have used 1cover several times over the past few years.
My last trip to Vanuatu was the first time a difficulty occurred and I needed to call on my insurance company to help. So I put in a claim.

I was stressed and worried but I was sure 1cover would look after me. Tell me things are ok and get things sorted.

That didn’t happen. I was left feeling more confused, more stressed and starting to feel very let down my the company I trusted to assist if I needed.

After 11 days and needing to sort things out myself, I still haven’t heard back from 1cover. Oh. They did get back to me quite quickly when I asked if I needed to extend my policy because I was STUCK in Vanuatu
Star rating for customer service at the claim end 0 (zero). Show details

Dogbait
DogbaitSouthwest, VIC4 posts
  Verified Comprehensive

Highly Recommend 1Cover Travel Insurance

This company was recommended by our travel agent and we have no complaints. We took out a policy for a trip to Lord Howe Island as flights there can be unreliable and found the set-up procedure to be very quick and simple even with some health issues and those questions were unobtrusive. A policy issued in a matter of minutes and the trip insurance wise was uneventful.

Have now taken out a policy for two months in Europe in 2024 which is a bit more expensive but very reasonable given our age and minor medical issues. Show details

tatiana
tatianaSydney, NSW
  Verified Comprehensive

the best travel insurance

we used 1cover insurance for the last couple of years as previous insurance was not good. 1 cover easy to set up ,policy was good value .once we had to lodge a claim for large amount of money as we were not able to travel for medical problem ,our claim was resolved in 9 days and day 11 we received deposit in our bank account. Show details
Barmyfarmers
BarmyfarmersGreater Melbourne (Outer), VIC12 posts
  Verified Comprehensive
Seasoned traveller
Seasoned travellerNortheast, VIC
  Comprehensive

Quality cover for pre existing conditions

1cover gave us solid travel insurance, both domestically and internationally. It was cheaper than other well known travel insurance companies. My husband has had previous health issues that have all been treated effectively and 1 cover were fare with their medical assessments. I only ever use 1cover now.
I also had very helpful advice with online chat to customer service operators who also completed the policy for me. Show details
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Noelle
NoelleMelbourne4 posts
  Comprehensive

Extraordinarily helpful professional great value

Booked but couldn’t go on trip so
messaged Jaz who rang me and sorted everything out. Very kind considerate Show details
Don
DonSydney, NSW
  Comprehensive

No Liability Cover for ski-ing in Italy

Be aware, though you may opt for Ski-cover, Policy exclusions mean there is no Third Party Liability cover for ski-ing (especially important given Italy's requirement for 3rd Party Liability cover). Show details
Value for Money
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Carmel Loughney
Carmel Loughney
  Comprehensive

contact feedback

Thank you. Very helpful and efficient. I Would purchase again Show details
Max
Max14 posts
  Comprehensive
Value for Money
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Customer Service
Colin Sunshine Coast
Colin Sunshine CoastSouth East Queensland, QLD5 posts
  Verified Comprehensive

Great support... and right here at home!

I was due to go to Israel but with the outbreak of war one week before our trip, it was a no go. I was devastated by what happened and was so taken up by what had occurred, I did not cancel until after the starting date of the policy. According to the 'rules' I should only get a rebate for the days remaining from the time of cancellation but, as a "not for profit" organisation, I asked for reconsideration, and it was granted. I have always used 1 Cover in my overseas travel and found them good, but this act of "goodwill" shows me they are not just a business but really do care! Thank you 1Cover! Show details
Bev
BevGreater Melbourne (Metropolitan), VIC2 posts
  Verified Comprehensive

Great travel insurance

Have used 1cover a few times and will be getting another soon. Have never had to make a claim so far, so unable to review on claims. Prices are good, really hope to not have to make a claim, but won’t travel overseas without it Show details
beads
beadsSydney, NSW21 posts
  Comprehensive

Excellent and Fair Priced

I have used 1 Cover Travel Insurance for many years and when the family was younger I used to purchase the 12 month Annual Family Travel Plan. They have always been fantastic to deal with in all aspects.
Over the last 2 weeks I travelled to the USA and must say Cover's communication throughout the recent policy was remarkably good. I definately recommend. Show details
Hong L.
Hong L.2 posts
  Comprehensive

Good service

Their customer service is good, I would use them again. Show details
Carole Slingo
Carole Slingo
  Verified Comprehensive

Did not need to claim

Presume they would have helped if I needed them. Thankfully all went well. Show details
Mick
MickSouth-Eastern Region, NSW
  Verified Comprehensive

Honeymoon Cruise

We didn’t need to make any claims - our trip went very well. Great to have 1Cover there just in case. Show details
Value for Money
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Mickey T
Mickey TPerth5 posts
  Verified Comprehensive

Good ins for holiday

Glad I didn't have to use it , but a reasonable price. Show details
Megan
MeganGreater Melbourne (Metropolitan), VIC3 posts
  Verified Comprehensive

easy travel insurance

I book with 1 cover every time I travel now, its so easy to use and follow Show details
Helen M.
Helen M.Launceston, TAS
  Verified Comprehensive

Didn't need it!!

Was wonderful to know we were covered but eternally grateful that didn't have to use it. Show details
Matt
Matt
  Comprehensive

Shocking!

I made a claim after my friend and I robbed in our accommodation in Ibiza. Provide 1 Cover an abundance of the following documents and evidence:
- Official police report, including details of the event
- All travel-related documentation
- Photo evidence of the robbery and the accommodation
- Receipts and photo evidence of the items stolen

Additionally, it was about 4 weeks of back-and-forth emails requesting documentation I already supplied to them.

I claimed up to 5K and only got 1K back. some items precious expensive jewellery from my grandfather handed down to me, and they didn't cover it. Extremely upsetting for items that you can’t simply replace.

DO NOT GO WITH 1 COVER! Show details

Value for Money
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Dicky Love
Dicky LoveSydney, NSW
  Verified Comprehensive

don't leave home without it

Didn't need it but was more comfortable leave home and travelling knowing I have it Show details
Craig S
Craig S
  Verified Comprehensive
Anonymous
AnonymousVictoria
  Verified Comprehensive

I would never go with them again

My partner was unwell before we travelled and had a medical certificate stating he was unfit to fly. I was required to get additional evidence in which the dr disagreed and I was not reimbursed a single cent. I contacted all the companies that allowed for changes or refunds in case I had any issues with my refund and then was also advised I needed evidence to show I contacted everywhere I needed a refund for even if they are not refundable experiences.
Very hard and stressful time trying to get my money back while trying to get myself ready for my trip with my partner unwell. Also difficult to talk to someone directly about my concerns more so over email.
Will never go with this company again and suggest reading your policy very carefully. Show details
Heidi W
Heidi WRichmond-Tweed, NSW
  Verified Comprehensive

Easy and great cover

My partner and I have travelled several times. We have compared other travel insurance companies, and always come back to 1Cover due to price and cover offered. Show details
Value for Money
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Senior Traveler
Senior TravelerGreater Melbourne (Inner), VIC
  Comprehensive

Buy with the help of Ida

Ida the emergency chat person was very good and essential to my getting my policy especially since the site for payment was down. Show details
Gwendolyn Seeley
Gwendolyn SeeleyGreater Melbourne (Inner), VIC
  Comprehensive

The perfect Insurance Consultant !

Very impressed with Sela’s service. She looked after me with two quotes for overseas travel and was most thorough and professional. I would recommend her to anyone! Thanks Sela! Show details
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June Sanders
June Sanders
  Verified Comprehensive

Can’t travel without insurance!

I was traveling overseas, a long time since my last European holiday & different environment. As traveling in a cruise ship. Plaque boats as they were nick named at the start of Covid. Needed to be protected. Show details
Marie
MarieGreater Melbourne (Inner), VIC3 posts
  Comprehensive
Christina
ChristinaGreater Melbourne (Metropolitan), VIC
  Verified Comprehensive

1cover Best travel insurance

Been using 1cover insurance since 2019 and they have to have the best prices for comprehensive insurance coverage makes me feel better knowing my family is covered when travelling overseas!!
Thanks 1cover insurance Show details
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Noel T.
Noel T.South East Queensland, QLD10 posts
  Comprehensive

This company has no Phone number

1 cover has no contact in Australia since covid and is in the Philippines you deal with which makes this company poor
As an older person poor a communication via email only Show details
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