??!
1 photo
1Cover Travel Insurance

1Cover Travel Insurance Questions & Answers (page 2 of 16)

Already Overseas, Comprehensive, Domestic, Essentials and Medical Only
4.4 from 4,341 reviews

301 questions from our users

Kerrie

Kerrieasked

Travel Insurance

Hi, I just saw the great review on here with 1 Cover. I have just put up a terrible review in regards to Allianz who we have used for years with our travel. Basically, I have spoken with Allianz Australia and America over the last 24 hours trying to extend our policy as we are extending in America.. Are you able to help? We are Australian Residents and that seems to be the issue with Allianz and the other company Allianz America recommended Insuremytrip.com won't help because we are Australian Residents.

2 answers
1Cover
Customer Service R.1Cover

Hi Kerrie, if you are Australian residents travelling overseas and plan to return to Australia within the next 12 months you may have the option to take out our Residents Already Overseas policy, https://www.1cover.com.au/already-abroad-travel-insurance/ , if you have any queries in regards to the policy you can email our customer service team directly at info@1cover.com.au. Thanks Sophie@1Cover

Kerrie
Kerrie

Thank you so much, have been on your website and taken out the policy, very grateful. Will be insuring with you for our next trips in November and March..


Anita Hadwin

Anita Hadwinasked

Travel Insurance

Would you please give me a quote to fly from Perth W.A.to Newcastle upon Tyne England.

No answers

Heena

Heenaasked

Travel Insurance

cancellation of trip

1 answer
Catherine63
Catherine63

If u read the policy it will tell u if u r covered for this. I was covered and it wasn’t just in the event of illness that was covered. 1cover thinks of everything


Clare W.

Clare W.asked

Travel Insurance

If we are about to go overseas and a family member becomes ill and passes away are we covered for flights and accommodation that will have to be canceled

No answers

Samir H.

Samir H.asked

Travel Insurance

my date of Perth 14 / 5 / 1935
i will travel to Thailand fro 15/6/2019 untle 3/7/ 2019
haw much willcost me travel insurance

1 answer
1Cover
Customer Service R.1Cover

Hi Samir, for a personalised quote you can either head to our website (www.1cover.com.au) or call our friendly contact centre team on 1300 854 819, they will be able to assist you further. Thank you, Sophie@1Cover


CJ

CJasked

Travel Insurance

Hi there I see you are the top rated and I wanted to ask if you offer business travel insurance and if you do do you have cover for laptops - again if you do must they be in carry on or are they covered if they are packed as luggage - just had a learning experience with Insure and Go so want to make sure I am clear before my next business trip who to arrange cover with, thanks in advance.

1 answer
1Cover
Customer Service R.1Cover

Hi CJ, we can offer cover for business travel and personal belongings, I would suggest giving our friendly contact centre team a call on 1300 854 819 to discuss your circumstances and receive a personalised quote. Sophie@1Cover


Douglas S.

Douglas S.asked

Travel Insurance

Do you pay medical bills direct if your are overseas

1 answer
1Cover
Customer Service R.1Cover

Hi Douglas, for minor aliments make sure that you keep all receipts and reports from your treating doctor, including the diagnosis and treatment notes and any other documents and you can submit your claim once you get home. If your total cost of treatment will exceed $1,000 you, a member of your travelling party or family member MUST contact our medical assistance team as soon as possible. Our medical team will liaise with the treating hospital, and if you are covered, may provide written guarantees of payment for reasonable expenses (subject to your claim being approved). If you are covered and approved for medical evacuation, they will arrange this, if it’s deemed necessary. Thanks Sophie@1Cover


Douglas S.

Douglas S.asked

Travel Insurance

Do you pay the medical bill if you are sick overseas direct

No answers

Louise

Louiseasked

Travel Insurance

I had atrial fibrillation and required surgery to fix this problem.
I have been symptom free for three years and don’t expect it to reoccur.
Will this impact my cover ?
Thanks
Louise

1 answer
1Cover
Customer Service R.1Cover

Hi Louise, you would need to disclose this pre-existing condition when getting a quote, this can be done either online or over the phone and we can provide you with an instant outcome as to whether we can provide cover or not. Thanks Sophie@1Cover


sharynbird

sharynbirdasked

Travel Insurance

Can u get natural disaster coverage

No answers

fred g.

fred g.asked

Travel Insurance

I would like a quote. . I'm going overseas roughly from the 13of may till the 10of September to Europe mainly Germany
You should know all my history .
Please make me a reasonable quote I e price
Kind regards
Fred Gabriel

1 answer
Mikef50
Mikef50

Hi Fred,
From my information, you need to contact them directly for a quote. You're luck to be able to go overseas for such a long time. I think 1 Cover has a maximum period of 90 days.
Budget Direct has only a 30 day max period.....
Call them direct for a quote.
Cheers,
Mike


tryingtobehelpful

tryingtobehelpfulasked

Travel Insurance

I was reading the one star reviews and 1Cover, repeatedly, asked people to escalate through the person who answered. Can 1Cover please indicate how many of these issues were resolved by the escalation process?

No answers

Dave

Daveasked

Travel Insurance

My wife and I are 77 and 75 respectively. We wish to travel to Europe on 23rd August this year for 49 days. I had a popliteal bypass in 2015 and a turp in November last year. Both are no problem. My wife suffers from aortic regurgitation in a mild form(no treatment advised) We would like a quote for travel insurance.

No answers

Steve

Steveasked

Travel Insurance

Hi,does your hire car cover include windscreen and tyres

1 answer
1Cover
Customer Service R.1Cover

Hi Steve, our Rental Vehicle Excess benefit provides cover for the excess you are liable to pay if you have to make a claim on the car insurance you have with the hire company, we do not replace any aspect of car insurance. If you have any further queries in regards to the policy our friendly contact centre team will be happy to help, you can call them on 1300 126 837. Thanks Sophie@1Cover


Gail

Gailasked

Travel Insurance

I need to purchase travel insurance for 2 x trips for my husband and I. We are heading to Vietnam and Bali. My husband has a current Australian motor vehicle licence and also purchases a 1 year international licence. We are wanting to hire a motorbike / scooter whilst we are visiting both countries and just wondered if your insurance covers this? Thank you

1 answer
1Cover
Customer Service R.1Cover

Hi Gail, we provide medical cover whilst riding a motorcycle provided that you have your Australian issued motorcycle licence and the relevant licence to be riding legally in the country that you are in. If you have any further queries you can contact our customer care team on 1300 126 837. Thanks Sophie@1Cover


Dawn T.

Dawn T.asked

Travel Insurance

I have taken out a comprehensive travel policy for our holiday in New Zealand. We are hiring a rental so what is covered under rental vehicle excess andwhat do i need to show the rental hire that the excess is covered. Thanks Dawn

1 answer
1Cover
Customer Service R.1Cover

Hi Dawn, Our Comprehensive policy provides cover for Rental Vehicle Excess up to $5,000 as standard (with options to increase). This provides cover for the excess you are liable to pay if you have to make a claim on the car insurance you have with the hire company. It saves you from paying what is usually an additional daily fee to reduce or remove the rental excess. If you have any further queries regarding your policy you can contact our customer care team on 1300 126 837. Thanks Sophie@1Cover


L Lelei

L Leleiasked

Travel Insurance

I always get travel insurance through 1cover. I have never had an accident or lodged a claim, im just happy that i have cover and the reviews from other people have helped me continue using 1cover now and in the future

1 answer
Norman Steffen
Norman Steffen

So far ,I also never had a claim. Used them 3 X to Germany. The lady was nice on the phone and promised, if a bill comes in from Europcar after 3 to 4 month I would be still covered. Piece of mind. Europcar review recommended .
I would not use then again, even I had no problems with them before.


maria

mariaasked

Travel Insurance

how do i get a quote with pre existing medical conditions?

No answers

MCC

MCCasked

Travel Insurance

Do you have a multi yearly cover?

No answers

mailiclarke

mailiclarkeasked

Travel Insurance

Hi, I am travelling to London for a 4 week Screen Acting Course, will this course cost be covered if I cannot go due to illness, injury or other unforseen circumstance out of my control?

1 answer
1Cover
Customer Service R.1Cover

Hi Mailiclarke, Our Comprehensive policy provides cover for Cancellation Fees and Lost deposits for claimable events such as injury and illness, under this section there is a provision to claim for tuition or course fees up to $2000. If you have any further queries you can contact our friendly customer service team on 1300 126 837. Sophie@1Cover


Page 2 of 16

Get an answer from our members and 1Cover representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.