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1Cover Travel Insurance

1Cover Travel Insurance

4.4 from 4,167 reviews

Good value awesome service

Have always used 1cover and only had to claim once. Had no problems at all and only took less then 1 week. I have used 1 cover about 8 times and also recommended about 10 people.

Value for Money
Customer Service
Insurance Cover For:Adult and Child
DestinationAsia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time<1 week
Claim DateAugust 2017
Claim ApprovedYes

Insurance, necessary evel

The policy was the best price for our trip however we did not use it as we had no problems so it is hard to say much about this policy

Claim MadeNo

Excellent value for money

1cover offered the same cover at a much lower price than what my travel agent quoted me. It was very easy to set up and fortunately I didn’t have to make any claims.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Claim MadeNo

Very Competitive dealt with my claim quickly and efficiently highly recommended

Our family medical only policy is great value and easy to setup. I had to make a claim which was settled efficiently with in 10 days. This is the first travel claim ever made and I was more than impressed with 1covers service.

Value for Money
Customer Service
Insurance Cover For:Adult and Child
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateMarch 2019
Claim ApprovedYes

Excellent support

We missed a port on our cruise and we were able to claim it using 1 cover gave us peace of mind .I recommend this to my parents and now most of my travel people will use them as well

Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedYes
1 comment
Hi Nean, Another positive review regarding our missed port cover! It's certainly a popular part of our policies. I’m glad you were pleased with your coverage and 1Cover's additional extras. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

Peace of Mind

Using 1Cover Travel Insurance for all our travel coverage has to date been an excellent choice. Easy purchase and able to make changes if required, I would highly recommend to anyone requiring travel insurance.

Value for Money
Customer Service
Insurance Cover For:Adult and Teenager
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi ElisabethP, Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty. It's great to know that our policies helped provide you peace of mind while on your trip. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

Value for money

I have used your company a number of times over the past five years however I would like to see you offer some sort of benefit for repeated business, for example a discount.

Value for Money
Insurance Cover For:Adult
DestinationAustralia/Oceania and Europe
Claim MadeNo
1 comment
Hi Saffycat, we do appreciate our returning customers and our prices are quoted at a competitive market price in relation to what we offer particularly within our Comprehensive policy. By not offering permanent discounts allows us to make sure our claims team remains in Australia as well as keeping our customer care team open 7 days a week and based in Australia and our emergency assistance team open 24 hours a day, 365 days of the year. We appreciate that discounts are great but a consistently high quality of customer service and emergency assistance is even better, which is what you purchase when you purchase a policy with 1Cover. Sophie@1Cover

Excellent and prompt service

I always use 1Cover when I travel, thankfully I’ve never had to claim except last week for our Thailand trip. I’m blown away by the easy to do claim and for the PROMPT response. Thank you so much 1Cover, your service is EXCELLENT!!!

Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedYes
1 comment
Hi Bernie, I'm so pleased to hear that we were able to help you out with your claim and you found the process so easy! I hope the reason for your claim did not disrupt your trip too much and were still able to have a good time. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

Great for an set up, especially when travelling for the first time!

Simple and provided me with all the information that I needed. This being my first time using travel insurance, I will definitely look forward in using 1cover again in the near future.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Kerin, It's great to hear that you were so happy with your experience of purchasing your policy and receiving your documents with us. We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future. Sophie@1Cover

Haven't had any problems so far.

I've used 1Cover for years but luckily have never had to claim anything. This means I can't vouch for how well they handle claims, but as far as organising the cover, it only takes a few minutes.

I also had to do an unexpected trip to another country while already overseas and emailed to check what to do. I got a reply the next day saying my cover was updated. I was glad I didn't have to purchase anything extra.

Until I actually have to make a claim, all I can say is it definitely seems well-priced and convenient.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi NotAFakeReview, It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover. We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future. Sophie@1Cover

Outstanding Travel Insurance -very good price, good coverage ,easy to arrange and very quick to process claims

Came across 1cover four /five years ago-and have used them every year. (Price was extremely competitive compared to usual insurance companies --but reviews provided very good in handling claims.) On my last cover I made a claim and was very impressed with how this was handled . Lovely to talk to a person who showed a positive interest in settling the claim as quickly as possible.
This is a first rate travel insurance company.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAustralia/Oceania
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateFebruary 2019
Claim ApprovedYes
1 comment
Hi edbca, I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer and to know that we could assist with your past claim. We always aim to provide our customers with exceptional service. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

Quick claim service appreciated

I submitted my delayed luggage claim and had it accepted within 24 hours. Nice to get some quick action after the trauma of trying to find the bags while overseas and then having to assemble all the required documentation.

Insurance Cover For:Adult
DestinationSouth America
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time<1 week
Claim DateFebruary 2019
Claim ApprovedYes
1 comment
Hi Herman, I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. I hope the rest of your trip went well. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

Andrew S

Good value and peice if mind knowing I have 1 cover insurance. Easy to apply for the insurance packages. Swift replies to any questions I may have about any inquiries.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Claim MadeNo
1 comment
Hi Andrew, It's wonderful to hear that you are so happy with your coverage that 1Cover provided and the professionalism that our team offered, we certainly aim to keep processes as simple and stress-free as possible. Happy customers are our number one goal! Sophie@1Cover

Excellent service and claim approved the same day! Invaluable peace of mind

I was amazed at the speed of the claim processed. It was approved on the same day I submitted it and the help over the phone was fantastic. I will definitely use this travel insurance cover again. Thank you so much for the peace of mind you have provided.

Insurance Cover For:Teenager
DestinationSouth America
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Hi Milena, I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal! We're looking forward to providing you with legendary customer service again in the future. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

Professional. Responsive. Easy

Good value cover, responsive to questions and reasonable on claim process calculations. I have used this company a few times now and highly recommend them for any travel insurance needs.

Value for Money
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateFebruary 2019
Claim ApprovedYes
1 comment
Hi Russ, I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer and to know that we could assist with your past claim. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

A Must Have

Reasonable value for money with the hope that you are making a donation and don't require to make a claim whilst overseas. Its peace of mind in the event of something going wrong whilst travelling and I would consider it a "must have" prior to your departure

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Molly, It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover. We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future. Sophie@1Cover

Good Value

Yes, compared to other Travel insurers it is good value, it was easy to set up. I didn't have to lodge a claim this time. This year I will be using 1Cover for my three overseas trips. Middle East. America, and New Zealand.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationNorth America
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Val, I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer. We hope you had a great time on your trip and we look forward to serving you again in the future. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

Fast and fair

Just be honest and they will give a good price, the more often that you use them the better the deal that you get.
I am really impressed by the way they handled my claim and the speed of the reply and refund! Very easy to apply online to get coverage and to lodge a claim.

Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimOther
Claim Resolution Time<1 week
Claim DateFebruary 2019
Claim ApprovedYes
1 comment
Hi Robert, It's always encouraging to hear that we are providing our customers with exceptional service. Big thanks for the kind words and continuing loyalty, it means the world to us. I hope the reason for your claim did not effect your travel too much and you were still able to have a great time. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

Easy to do online.

Great price. I always take out this insurance when travelling. Really easy to do online and I have never had an issue. I also recommended them to my friends. It was cheaper for them as well

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationSouth America
Claim MadeNo
1 comment
Hi Michelle, I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

Easy coverage

I needed coverage for a short domestic cruise . I was delighted to find that 1 cover already listed/covered 30 something preexisting conditions. Such an easy transaction to get cover for my cruise. I had such peace of mind knowing I was covered.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia/Oceania
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Melissa, I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied customer. It's great to know that our policies helped provide you peace of mind while on your trip. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

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Questions & Answers

My wife and I are 77 and 75 respectively. We wish to travel to Europe on 23rd August this year for 49 days. I had a popliteal bypass in 2015 and a turp in November last year. Both are no problem. My wife suffers from aortic regurgitation in a mild form(no treatment advised) We would like a quote for travel insurance.
No answers

Hi,does your hire car cover include windscreen and tyres
1 answer
Hi Steve, our Rental Vehicle Excess benefit provides cover for the excess you are liable to pay if you have to make a claim on the car insurance you have with the hire company, we do not replace any aspect of car insurance. If you have any further queries in regards to the policy our friendly contact centre team will be happy to help, you can call them on 1300 126 837. Thanks Sophie@1Cover

I need to purchase travel insurance for 2 x trips for my husband and I. We are heading to Vietnam and Bali. My husband has a current Australian motor vehicle licence and also purchases a 1 year international licence. We are wanting to hire a motorbike / scooter whilst we are visiting both countries and just wondered if your insurance covers this? Thank you
1 answer
Hi Gail, we provide medical cover whilst riding a motorcycle provided that you have your Australian issued motorcycle licence and the relevant licence to be riding legally in the country that you are in. If you have any further queries you can contact our customer care team on 1300 126 837. Thanks Sophie@1Cover

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