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1Cover Travel Insurance

1Cover Travel Insurance

4.4 from 4,151 reviews

Perfect travel insurance

1cover is easy to access cost effective I use this every time I travel.
I had a claim many years ago due being unwell and ended up in hospital.
Cannot fault them highly recommend

Claim Made:Yes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes

I bought insurance. I travelled. Nothing went wrong. I didn’t need to claim.

Insurance is a sunk cost, so go for the cheapest option with the most inclusions, read the fine print, and make sure you have every day of your journey covered including departure & return and take time differences & flight delays into account. To whom do I send my invoice for my valuable time competing this review? Possibly not kidding. xxxox

Value for Money
OK
Customer Service
OK
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim Made:No
Book AgainYes

Great deal for all our travel insurance needs.

The policy was very cost effective and we had no problems. We have used this company on several occasions. We cannot rate a claim as we have not had to make a claim.

Value for Money
Excellent
Customer Service
Excellent
Insurance Cover For:Adult
DestinationAustralia/Oceania
Claim Made:No
Book AgainYes

Perfect. Simple and great value for money

Simple online process. Great value for money. I have used 1Cover many times over the years and will not use another insurer. Highly recommend this product when going overseas. Will definitely use them again

Value for Money
Excellent
Customer Service
Excellent
Insurance Cover For:Adult and Child
Insurance TypeSingle Trip
Claim Made:No
Book AgainYes

My favourite travel friend

I trust i cover everytime I travel they have the right policy for my needs as I am a senior this is important to feel secure for my peace of mind

Value for Money
Excellent
Customer Service
Excellent
Insurance Cover For:Senior
DestinationAustralia/Oceania
Insurance TypeMulti-Trip
1 comment
Hi Lady, Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty. It's great to know that our policies helped provide you peace of mind while on your trip. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

Don’t bother with 1 cover

Forget it don’t bother insuring with them, the price might be cheap but when it comes time to claim they will find some fine print that means they don’t have to pay out

Value for Money
Terrible
Customer Service
Terrible
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim Made:Yes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateFebruary 2019
Claim ApprovedNo
1 comment
Hi Graham, I’m sorry to hear that you were unhappy with the outcome of your claim. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish. To organise a review please email your policy details outlining your complaint to complaints@coffre-fort.com.au Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. Sophie@1Cover

Good coverage

All good we didn't need to claim but to have the coverage required and peace of mind of having that coverage. Hits home when a passenger is medically evacuated from a cruise ship.

Value for Money
Excellent
Customer Service
Excellent
Insurance Cover For:Adult and Child
DestinationAustralia/Oceania
Insurance TypeSingle Trip
Claim Made:No
Book AgainYes
1 comment
Hi Andrew, I'm glad that you found our policies competitive and our service easy to use. Travel insurance is certainly the safety net every traveller needs. We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future. Sophie@1Cover

Best insurance company for travel

I have used 1cover many times while travelling abroad and have never had to make a claim until this year where we scratched the hire car in a New Zealand car park , my claim amount was around $1100 to repair the scratch.
Making a claim was extremely easy, i was able to upload all information they had asked for in the claim requirement fields.After lodging my claim it took 1 day for 1cover to email telling me that the claim had been lodged, 5 days later i received an email saying they had assessed my claim and it had been approved, 2 days later the money was back in my account. What more could you want from an insurance company? The excess was reasonable too at only $200.
I highly recommend 1cover and will always use them for future trips.

Value for Money
Excellent
Customer Service
Excellent
Insurance Cover For:Adult
DestinationAustralia/Oceania
Insurance TypeSingle Trip
Claim Made:Yes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Hi Jason, Rental Vehicle Excess cover is certainly a popular part of our travel insurance, it saves you a good chunk of $$ where you'd usually be paying high daily fees to remove or reduce rental excess through your hire company or pay out of pocket yourself for the full excess amount in the event of a claim. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

excellent, fast claims and great service

Car rental fender bender, covered excess with no hassles (and claim processed in less than 48 hrs!). Also had skiing injury and they were very helpful while overseas. Processed that claim quickly too. Have used 1 cover for many years and will continue to.

Value for Money
Excellent
Customer Service
Excellent
Insurance Cover For:Adult
Insurance TypeMulti-Trip
Claim Made:Yes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time<1 week
Claim DateFebruary 2019
Claim ApprovedYes
1 comment
Hi, Another positive review regarding our car rental excess cover! It's certainly a popular part of our policies. I am so pleased that our emergency assistance and claims teams were able to help out and make such a traumatic event that bit better for you when you were injured overseas. Thank you for taking the time to provide feedback, it's heart-warming to hear such kind words about our customer service. We look forward to providing you cover on your next trip! Sophie@1Cover

Dodgiest insurance company I’ve ever been with

Company wouldn’t let me claim on delayed flights which cost me extra flights and accommodation plus the additional costs of food and taxis . I gave them every sustainable evidence with letters from every reliable source.

Value for Money
Terrible
Customer Service
Terrible
Insurance Cover For:Adult
DestinationAsia
Claim Made:Yes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim ApprovedNo
1 comment
Hi Frank, I’m sorry to hear that you were unhappy with the outcome of your claim. Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. I understand that our claims team have been dealing with your complaint and will be in contact with you directly. Sophie@1Cover

Rental Car Excess

I just came back from Germany and rented a VW POLO from Europcar. Went to the office ,they took my Credit Card and put a hold of $ 1380.- for the excess on it . Been told no damage on the car .Pick the car up in the dark outside the Airport. Two days later I noticed a very small Chip on the wind screen. After reading the Review of Europcar, got a shock !!!! ( was able to cancel my Card ) 20 Days later I returned the car 2.30 am and put the key in a safety box. Took a video off the car on drop off. I'm 100 % sure the tiny chip was there on pick up,but can't prove. I called 1Cover Insurance when I arrived back and a nice Lady put a note on my Policy ( don't worry she said ), just in case Europcar comes back to me ,in maybe 3 to 5 month ( read Reviews ) .My Excess is $ 200.- with 1 Cover and if I have to pay ,I pay, even I'm sure it was not my fault.

Value for Money
Excellent
Customer Service
Excellent
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim Made:No
Book AgainYes
1 comment
Hi Norman, Another positive review regarding our car rental excess cover! It's certainly a popular part of our policies. I’m glad you were pleased with your coverage and 1Cover's additional extras. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

They really care

I was really sick on the day i was meant to travel but i had book three countries to visit so i still pursued my trip and stopped on two countries was sick for the third after submitting all documents they refunded everything that was needed might use them next time

Claim Made:Yes
Type of ClaimMedical
Claim DateJuly 2017
Claim ApprovedYes
1 comment
Hi Giorgio, Sorry to hear about your illness while overseas. I hope you are recovering well. Huge thanks for your nice review and continued loyalty, it means the world to us knowing you think so highly of our service. I hope your next trip is full of adventure (and fewer doctor's visits) and we have the pleasure of serving you again in the future. Sophie@1Cover

Excellent service

Easy to set up online, prompt immediately reply and got the refund within expected time. This the first time I used this insurance company and I will use it again in my future travel.

Value for Money
Excellent
Customer Service
Excellent
Insurance Cover For:Adult
DestinationEurope
Claim Made:Yes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateJanuary 2019
Claim ApprovedYes
1 comment
Hi Heidi, It's always encouraging to hear that we are providing our customers with exceptional service. We hope you had a great time on your trip and we look forward to serving you again in the future. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

peace of mind while travelling.

I didn't need to lodge a claim or need one-covers help, but knowing I had the cover gave me peace of mind especially with the car hire cover included. Thank you also for the text message when my holiday was near concluded.

Value for Money
Excellent
Customer Service
Excellent
Insurance Cover For:Adult
DestinationAustralia/Oceania
1 comment
Hi Kevin, Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty. It's great to know that our policies helped provide you peace of mind while on your trip. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

Excellent claim handling and good value

We've used 1Cover many times, both for domestic travel as a cost effective way to manage rental car excesses and as an essential for overseas travel.
1Cover's claims process proved easy to use with good communication both by email and from the help line. The claim for cancellation the day before travel due to family emergency was settled very quickly and without fuss.
We have also found that 1Cover provides cover for pre-existing medical conditions without excessive premium increases.

Insurance claim madeYes
1 comment
Hi Alistair, I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal! We're looking forward to providing you with legendary customer service again in the future. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

Perfect car hire excess solution!

Great cover for a fraction of the cost of car hire companies excess reduction! And I was covered for normal travel insurance on top!! It's a no brainer. Super easy quote and online purchase. Highly recommended.

Insurance claim madeNo
1 comment
Hi Kevin, Rental Vehicle Excess cover is certainly a popular part of our travel insurance, it saves you a good chunk of $$ where you'd usually be paying high daily fees to remove or reduce rental excess through your hire company or pay out of pocket yourself for the full excess amount in the event of a claim. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

Affordable travel insurance

I have used 1 Cover two times for a cruise and European holiday. Policy is great value and covered everything I needed.

Insurance claim madeNo
1 comment
Hi Mez, I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied customer. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

Great travel insurance

We have used this company twice now and we find their policies good value for the cost of the premium you pay.

Insurance claim madeNo
1 comment
Hi Dianne, I’m glad to hear that you found our policies competitive and our service easy to use. It means so much when we hear a customer tell us how happy they are with our service & pricing. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

Quick and stress free would highly recommend

I've used 1 cover around 6 times when.I've traveled over seas I will always use 1cover for every trip I go on cheers

Insurance claim madeNo
1 comment
Hi Jason, I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer and to know that we could assist with your past claim. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

No hassles on the holiday but great to know we had the back up in case.

Although we didn't have the need to access our insurance, we find 1Cover to have our needs all covered and ready should they be required.

Insurance claim madeNo
1 comment
Hi Gill, It's always encouraging to hear that we are providing our customers with exceptional service. We hope you had a great time on your trip and we look forward to serving you again in the future. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

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Questions & Answers

I need to purchase travel insurance for 2 x trips for my husband and I. We are heading to Vietnam and Bali. My husband has a current Australian motor vehicle licence and also purchases a 1 year international licence. We are wanting to hire a motorbike / scooter whilst we are visiting both countries and just wondered if your insurance covers this? Thank you
1 answer
Hi Gail, we provide medical cover whilst riding a motorcycle provided that you have your Australian issued motorcycle licence and the relevant licence to be riding legally in the country that you are in. If you have any further queries you can contact our customer care team on 1300 126 837. Thanks Sophie@1Cover

I have taken out a comprehensive travel policy for our holiday in New Zealand. We are hiring a rental so what is covered under rental vehicle excess andwhat do i need to show the rental hire that the excess is covered. Thanks Dawn
1 answer
Hi Dawn, Our Comprehensive policy provides cover for Rental Vehicle Excess up to $5,000 as standard (with options to increase). This provides cover for the excess you are liable to pay if you have to make a claim on the car insurance you have with the hire company. It saves you from paying what is usually an additional daily fee to reduce or remove the rental excess. If you have any further queries regarding your policy you can contact our customer care team on 1300 126 837. Thanks Sophie@1Cover

I always get travel insurance through 1cover. I have never had an accident or lodged a claim, im just happy that i have cover and the reviews from other people have helped me continue using 1cover now and in the future
1 answer
So far ,I also never had a claim. Used them 3 X to Germany. The lady was nice on the phone and promised, if a bill comes in from Europcar after 3 to 4 month I would be still covered. Piece of mind. Europcar review recommended . I would not use then again, even I had no problems with them before.

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