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Con artists, deceitful and liars.
My mother was contacted by 1st energy today. I listened to the phone call via loudspeaker. They told her that she was an existing customer, and that they were representing Alinta energy. When she asked and clarified this, they confirmed they were from Alinta. They instructed that she did not have to sign any contract, or give any authorisation apart from over the phone quickly. They constantly bombarded her with phonecalls, 12 times, after she asked them not to call her again, but to call her son, who she authorised. They read back the number a...nd confirmed they had the correct phone number for my contact, and still proceeded to call her back and refuse to speak to me. When i called, they told me they were creating her account, and that they were sending through the authorisation forms. After i instructed them that there would be no sale, no transfer, and nothing at all, they were still trying to get her to read their forms and see if she was interested. I instructed them that i would be taking further action if they continued to call, and to get the message to all of their staff immediately that she is not to be contacted. She was immediately contacted at the conclusion of my phonecall. Reading all the reviews on the internet about this company says that they are pushy and rude, and i have experienced that first hand tonight. If this is any indication of what this company represents in Australia, do not give them your business. These people are trying to scam us, and twist words, and are dishonest. They should not be a legal company in Australia, they should be ashamed. I feel bad giving 1 star, because they don't even deserve that.
Pushy sales and didn't even know the product
I'm in Tasmania and an Indian gentleman showed up on the door wanting to talk about how they could help us save energy. I looked through their rates and noticed a lot of their pricing was quoted 'ex GST' and told them that I was happy with the Auora+ plan we are on and not interested. He said he'd email me some details and I gave him my trash address I give out to scammers like this. I then come and read some of these reviews and noticed that they appear to use this email tactic a some kind of "evidence" that you want to swap.
I instantly cal...led Auora who were ALL to familiar with the company and they have a dedicated team to handle these guys. They have made a note on my account to say that if a request comes through to NOT make the change as we have not authorized anything. I suggest even if you just get contacted, call your current provider and do the same thing.
Customer Service Not Great
There was a whole big situation I won't go into but it involved a lot of misleading and perhaps not factual information and as a result, we wanted to cancel the account we set up but were told they couldn't do it straight away and it might take days to investigate. Thankfully it has been resolved but not before Ombudsman complaint raised. There is a lot the public apparently doesn't understand about power suppliers and who holds the rights to your property for power supply. In this instance, First Energy were technically 'in the right' but a lot of unnecessary angst was caused by not checking databases etc. I hope this doesn't happen to anyone else!
Do not go with this rip off company...Gov should close them down
I went with this company my bills are over 50 percent higher..Over 800 for two adults not using heaters..compared with 300 Alinta ...This was for Electricy only Absolutely disgusted in this company's charges.Time to contact the obusman
1st Energy rip off
I transfeered to 1st Energy with the belief if would save me money. I was charged double what I was with AGL. When contacted I was told to have an electrician check my house. Then told to to have my solar checked. Then I was told my usage for this period was unusually high that I must have had more people in my home at this time.
My usage according to 1st energy was what a 5 person house hold would normally use.
I transferred back to AGLmy bill had my usage at between 1 and 2 people.
We actually have 3 adults living at home.
Solar electricity and gas hot water and cooking.
If this is what an Australian based Company does to its customers.
It's not a good advertisement.
Avoid this company and for heaven's sake do NOT engage in a conversation with anyone from 1st Energy.
This company switched my energy without my permission. The customer service reps became abusive with me when I attempted to switch back. I was called a liar when I explained that I'd not agreed to switch and called an idiot for wanted to switch back to my original provider. It was the worst experience I've ever had with any service provider.
First Energy Acts Illegally
First energy acts illegally. They changed over our energy bill without our permission then wouldn’t let us change back to origin. After all our dealings with them were finally over my boyfriend said he got a call from MY Facebook messanger and it was First Energy on the line. I had to go and change my passwords.
Scammers!!! Watch out!!!
Watch out!!! Scammers!!! I applied for an account and was rejected but still got billed for the connection! Asked them to drop the bill but they LIED ([name removed] in support) and told me that they couldn't do anything about it and to take it up with TasNetworks. Called TasNetworks only to be told that it's 1stEnergys jurisdiction as to what they want to do with the invoice. Have reported them to Department of Fair Trading and would encourage everyone that has problems with them to do the same. https://www.fairtrading.nsw.gov.au/
Excellent service with a complicated transfer
Dealing with 1St Energy to move two sites to their supply has been patiently and methodically achieved.
Several phone calls were required but polite staff with good skills guided the process.
DO NOT USE THIS COMPANY
We tried this company for cheaper electricity however when we revamped our solar power we changed to a company that have better buy back rates. They were extremely awkward to deal with to get connected in the first place but when we changed provider they began to ring my wife 10-15 times a day. I answered the phone one time and was told that we hadn’t changed provider and it wasn’t as simple as that. He then told
Me it was none of my business and didn’t care if I was her husband before demanding to know when my wife would be available to talk. They do nothing but harass and abuse once you opt to go with someone else. Keep clear of them.
bad rude worst worst worst wost wost worst worst staff
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Illegal? Avoid this company
1st Energy stole my account from Origin without my knowledge. Origin account was in my name not my husbands but my husband had authority on the account. 1st Energy transferred it into my husbands name without his knowledge. He always receives unsolicited calls and tells them he’s not interested. The first we noticed was when we didn’t receive a debit from origin to our account. I rang Origin and they advised my husband had transferred to 1st Energy. Uhh no he didn’t. Two weeks now after requesting Origin transfer it back and that 1st Energy can...cel our account. No news from 1st Energy but Origin advise that 1st Energy have denied their request to transfer back to Origin. Looks like the Ombudsman has to get involved and maybe a Current Affairs. What if they have done this to vulnerable elderly Australians?
Should be illegal
1st Energy took over our electricity without our knowledge or permission. How is this allowed to happen? We received a 'last bill' from AGL and when I rang to ask what was gong on, they told me we had changed to a new company (which we hadn't) but wouldn't tell me who because my name is not the account holder. Account holder was not here so I was stuck with it. After several months of okay bills we have now been charged almost TRIPLE the normal amount for one month. When my husband rang she claimed the meter had been read but that is impossible...as they cannot access the meter without being given entry. She then said it had been an estimate. Shouldn't an estimate follow the pattern of usual usage? Reading all the reviews I cannot believe they are allowed to continue. Will be changing tomorrow.
Not impressed. Very deceitful and dishonest. Very angry :(
I got a phone call around June 20th. Chatted to a guy (Indian) and he had all my information...address, emails, phone etc etc.
He said that 1st Energy had better deals etc etc than who I was with. I said I am not interested, but he insisted on sending an information pack. I said, OK, but I am not interested.
Fast forward to June 27th....I get an email from my current provider. "We are sorry to see you go" Ummm....what??!!
I rang my current provider and told them that I did not in any way give permission to leave and so on. I am happy with yo...u! Today I get a letter from my current provider and talked to them. I now have to prove I did not ask for the new service and from this week I will be with 1st Energy. So now I have to fight these morons and get back to my current provider.
OMG Cant Believe we have such deceptive people in Business
I was being HOUNDED several times a day by 1st Energy caller. I told them I wasn't interested but the just hounded me to the point as they called I kept blocking the number, hoping they would run our of phone line .But they obviously didn't. The last call I said I would talk to my Husband (just to get them off my back) The next thing I new our power had been changed and I received a Bill. I rang and told them that this wasn't the case I hadn't signed or agreed to anything ...and the man on the phone was not only rude but aggressive TELLING ME w...e owed. I hung up on him. We did receive a Bill but I didn't pay it as the dates they were quoting were totally inaccurate......it was dated around the same time they started harassing me....I was getting texts from them with no $$ amounts. My last text was to say that if I don't pay they will send my account to "Debt Collection Agency" thinking this would scare me into paying for there scam. But too bad so sad ...they can stick their bill...They may not be aware but I have spoken to my brother who is a Solicitor and he is ready to go to battle with these morons if need be.
Very slick sales pitch, but when you ask for names and want to check facts they won't answer the questions.
Just got a call from a 'private number' (immediate suspicion) claiming they would 'register me for a government discount' on my electricity bill. When I asked 'register with who?' the operator ignored my question and carried on with the spiel. I asked again - same response. When I said I would hang up if she didn't say who, she said she was from an independent electricity broker but would not give me a name. Eventually, she said that she could see (without any information from me) that my best rate would be with 1st Energy and she would reg...ister me for the discount with 1st Energy. I told her I didn't want her to do that and asked for more information. She wouldn't answer any questions directly and when I kept pressing for details she gave up. Obviously a scam, and I suspect 1st Energy might be employing these people themselves, but without it being traced back to them. If not, they should find out who is doing it and stop them because it makes 1st Energy look like scammers. By the way, if you are leaving a review, be aware that 1st Energy is a billing company. Chances are your electricity supply is, and will continue to be, provided by a different company, and they would be responsible for the installation and the reliability of your supply. The bullet points Product Review wants you to consider (above) are largely irrelevant when reviewing a company like 1st Energy that merely sends your electricity bills.
AVOID FIRST ENERGY
Got a call from a promoter asking if Id like to to compare rates to save money. I was assured that my exisiting account with AGL will be safe and not closed which I though was pretty good at the time. It got to the point where a month later I got a call from a VERY rude staff member in their customer service department and was very sarcastic and demanding money. I was totally confused at this stage as I had just paid my due bill to AGL and I asked the gentleman to please help explain to me why he believes he can speak to me in such a rude and u...nprofessional manner and clarify what the situation is. They made the whole process so draining and difficult and I told them if there are any charges owning to let me pay for it so I can close m account with them and stay with my provider-AGL. He then said he will not tell me how much is owing and I sent a complaint to their head office. To fix the situation they told me I will not owe a cent and if Id like to continue with them or stay with AGL. I told them I want to stay with AGL and to please never contact me again as First energy made things so stress full and every operator I spoke to told me that they do not have anyone promoting their sales and whoever I spoke to did not offer me a trial to compare the rates. First energy are the biggest scams ever. Fast forward to 3months today I get a call saying theres an exisiting amount that needs to be paid. Please do not sign up with First Energy. Very rude and very unprofessional. They do not care about potential customers or existing customers. Everyone wants a simple process and this was far beyond that.
Got call from Woman who I was told was government offering information on electricity rates I listened agreed to receiving Information. Next thing I get text message with link to my Welcome Pack Rang straight away from public place on loud speaker to get independent witnesses. Strongly advise I had not requested switch that their methods were underhanded demanded immediate cancellation. Once off the phone contacted EWON who rang today said I had done everything correctly and that they would be investigating and reporting 1st Energy. Please stay away they are devious.
You have to wonder about these companies...
Get calls alot offering discounts on my electricity. Sounds like scam artists the way they operate. Honestly after reading other reviews, wouldn't touch em with a ten foot barge pole.
Happy Customer and Australian owned
Been a customer for over 12 months. Very happy with service, pricing and customer service when needed. Glad to be with an Australian owned and based business. No issues with company.
I recommend AVOIDING 1st energy
Twice I was spoken to by someone from 1st energy in a very pushy way - and it was a painful experience, when leaving for another energy provider. I somehow went back to it without meaning to (not recalling my past experience) because of the "large discount". However, I will have to remember this time NEVER to switch to 1st energy again. Their large discount is really NO DISCOUNT AT ALL considering their rates.
I have never used this electricity. They just sign up my account in this company without asking me. They send me electricity bill on my name of different address where I don’t live.I told them so many times that I don’t live there.. still they keep sending me the bill.. I don’t know where to complain about this. Please somebody help me with this.
Not human at all. Just dont do it...
rating zero. This company just came to Tasmania. We have had one energy provider only forever. 1st Energy were the second... we signed up and were happy. Then received a bill from our old provider. We asked why. We haven't heard from 1st energy since they confirmed our change over. A credit check stopped our connection. Jesus. We likely have more money than the owner of this pathetic company. Never advised a credit check was required and no appeal process. This company isn't human at all
Terrible the worst 2 accounts created and only one cancelled
Switched when given quotes over the phone didn’t realise excluded gst so no chooser in fact more than provider so tried to cancel but created 2 accounts and only one cancelled then called again cause denied retro activation of account with different provider
Have received multiple letters from this company saying that they are providing our energy and they will switch off our power if we do not call them and sign up with them... seemed a bit contradictory so I ignored the letters until today when I received another one saying our energy would be switched off in 7 days unless i called them to set up an account. I called and spoke to a lady who confirmed yes i needed to sign up an account with them to stop my energy being turned off, even though we are with Origin energy. I called Origin who confirme...d that it is in fact them supplying our power and 1st energy does not have any kind of authority to disconnect our power. Confused as to how people can just knowingly try to manipulate and scam others.
Questions & Answers
Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??
Hi irc, no that is not correct. 1st Energy was started by 4 individuals - 2 who are Melbourne born and bread and the other 2 who are New Zealand born and bread. In 2016, 1st Energy sold a small share of the business to ERM Power who are in Brisbane. If you would like any further clarification, please let me know. Many thanks Sarah
Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service
That's great to hear. We do hear a lot of stories about us being connected to China and all over the place but nope, all our staff are based in Australia. I'm not sure where all these stories originate from but I'm glad you asked and gave us the chance to set the record straight on this occasion.
can i get a pensioners concession?
Hi Robyn, absolutely. Please ring the call centre on 1300 426594 with your card details and the team will ensure you get your concession. Many thanks
Why don't they answer emails or enquiries via their website?
Such a small company they have only a call centre.No customer service skill.
Hi Dave, we have a click to chat function on our website for enquiries or alternatively you can email support@1stenergy,com.au and a member of our team will be able to assist you. Alternatively you are welcome to call our team on 1300 426594 for assistance. I can organise for a member of the team to ring or email you if you provide me with your account number. Kind regards Sarah
Thanks. I cannot find a chat function on the website. I have sent several emails and online enquiries without result until now. I have just received an email from Bri at customer service, so will proceed with that.
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