1st Energy

1st Energy

 Verified1stenergy.com.au
1st Energy
3.8

534 reviews

PositivevsNegative
72% · 384139 · 26%

Reviews

534 reviews
allan
allan
 

best prices i have come across

very helpful thank you carmel job well done great price Show reply
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Rim
RimGreater Melbourne (Inner), VIC
  Verified

Lower price in Northern MELB Ausnet the provider

These days price up to 30% increases. We must change to whoever offer the cheapest plan. Show reply
Sharla
Sharla
  Verified

Good job

Friendly as, helpful as, easy to talk to. Easy to set up. Show reply
Dallas
DallasGreater Melbourne (Outer), VIC
 

Sales Information given to customers

The sales agent claimed that We would receive a 15% off your Supply Charge. Your info. pack states Usage only. This is fine with me but your agent should be informed.
Utpal
UtpalGreater Melbourne (Outer), VIC
  Verified

So so , Easy to sign up, took only 5 mins

Easy online sign up
Automatic transfer from existing retailer to 1st energy Show reply
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Hazel D
Hazel DWollert9 posts
  Verified

Efficient, professional and exceptional customer service provided by Varun, Thankyou Varun

Efficient, professional and exceptional service provided, everything very clearly explained in a very friendly manner Show reply
Elizabeth
Elizabeth
  Verified

Don't know have only been with you a week

Still learning about you. Only been with this company for one week so don't know that much about you or what you are like as hadn't even heard of you before a week ago.
Wayne S
Wayne S
  Verified

Helpful and informative

I dealt with a gentleman called Satish, he was polite, friendly and respectful.
He clearly guided me through the process I needed assistance with & informed me of a better plan for which l am most grateful.
As I was working through a changeover (deceased state) dealing with someone as professional as Satish made me feel calm & comfortable and he was a pleasure to deal with.
Thank you. Show reply
Dijana
DijanaSydney, NSW
  Verified

Tackled a difficult job with a smile, very patient t and understanding

Handled the obstacle with old provider although they were being difficult and brang my service back and saved me $300 a month for power, love ur work! Show reply
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Robert
Robert
  Verified

Excellent service overall

The service has been excellent with no problems. Very satisfied with 1sr Energy. Show reply
Carla
Carla6 posts
 

Bait and switch

Changed to 2st energy on 7/7, by 17/7 received a letter saying they are increasing the costs by an estimated $350 per year. Hadn’t even received my first bill by this stage. Contacted them to which they advised that this increase is due to the war in Ukraine, weather conditions and unexpected outages… went immediately to another provider who was able to offer original rates. Turned out to be an epic waste of time.
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Rob
RobGreater Melbourne (Metropolitan), VIC6 posts
 

Excellent so Far

I have not had First Energy for long but at the moment I am happy with the reliability of the service. Show reply
Janice Smith
Janice SmithNorth-East, TAS
 

Changed provider

Better solar buyback prices, easy process to change over, excellent customer service Show reply
TonyRose
TonyRoseHobart, TAS2 posts
 

A little Nervous!

I must admit I am getting a little nervous about my decision to go with 1st Energy.
I signed up 4 days ago for a new connection and received welcome pack. The same day I tried to call them to clarify something and I got sick of waiting in que so requested a call back, no call back yet 4 days later. Sent a message - no response 4 days later, also sent an email with no response so far..... Friday I have tried to call again and got kicked out of the que. Yikes, I think I will cancel....but not sure how to contact them to do that!!!
1st Energy
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Hi Tony, I'm so sorry you have had trouble getting through to the call centre. I can happily assist with any questions and queries. Please email me directly at sarah.landry@1stenergy.com.au. Many thanks

Liam
LiamGreater Melbourne (Inner), VIC
  Verified
Ruijin
Ruijin
  Verified

perfect

perfect perfect 6 6 6 6 6 6 6 6 Show reply
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Sam
Sam2 posts
  Verified

Will was lovely

I wanted to change accounts due to the rising costs of electricity. I spoke with Will and he was lovely. Great experience with Will Show reply
Suzanne
SuzanneNortheast, VIC2 posts
  Verified

Fantastic Company

Felt satisfied was able to understand and felt confident with dealing Staff over the phone Changes both my power and has to this company the conversation over the phone was quick and well communicates . Show reply
Jackie
JackieHobart, TAS
  Verified

Excellent service once again by Donovan at 1st Energy

Donny has been so helpful in setting up our account. He gives 5 star service and I wouldn't use any other provider. Show reply
Sandra
Sandra
  Verified

Great customer service

I have found all your representatives very polite and helpful Show reply
Jennifer
JenniferVictoria
  Verified

Energy providers

Ash was polite and willing to find the best deal with energy providers. Deals were made easy to understand. Show reply
Ian
Ian
  Verified

new connection

Happy with communication so far but not yet received welcome pak for my GAS Show reply
Carol
CarolGreater Melbourne (Metropolitan), VIC2 posts
  Verified

Clarification

Anica helped with my questions relating to my bills, moat appreciated Show reply
Narelle Foote
Narelle FooteNorthern Region, NSW2 posts
  Verified

Service so far fantastic

Wanting to change provider for better service and price. Ash was very thorough, knew what she was talking about. Understood what I wanted. Have not had any dealings or accounts yet from 1st energy so we will see if the service etc is better. Show reply
Brenda
Brenda3 posts
  Verified

Pleased we made the change!

Swapped energy supplier for a better rate and extra discount for being an RACT member. Easy set up with helpful staff.
Every little saving helps. Show reply
Andrew
AndrewGreater Melbourne (Metropolitan), VIC8 posts
 

Not happy with the customer service

I spent about 1 hour on the phone and left 2 requests to receive a call back. No response after 24 hours. All I needed is just to update my payment details. It cannot be done online because 1st energy has a crapy website probably made on WordPress or so. It looks like I need to change a provider again.
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Michele
Michele
  Verified

Very helpful, friendly and supportive

The young lady whom I spoke to Ash was very knowledgeable, friendly, informative and understanding. Show reply
Linette
Linette
  Verified

Easy sign up

Ash was great. Helpful and patient. It was easy to sign up. Show reply
Eric
EricHobart, TAS
  Verified

Changed Account to my name

The process was simple and streamlined. Satish was very helpful and easy to deal with. I was very happy with the interaction. Show reply
Jennifer
JenniferLaunceston, TAS
  Verified

Great Service

First Energy answered the phone quickly, had comparable costs at hand, and quickly connected us to their service - no hassles, no delays, and Anica was very professional and easy to deal with. Show reply
RCB
RCB
 

looking forward to start with you

would you send by australia post a form for life support concession . My wife and I both use C PAP machines. please send to unit 54 Kialla Gardens 15 Waranga Drive Kialla 3631 I will have our doctor sign them and return them to you. thankyou Rodger Bone. Show reply
Vanessa
VanessaLaunceston, TAS
  Verified

The service was great

Our service was pleasant fast and straight to the point and the operator even asked about my cpap machine Show reply
Alan Lowe
Alan LoweCentral Highlands and Goldfields, VIC3 posts
 

No review

So far I have not received either the welcome letter or any power from 1st Energy Show reply
Tazzie Tiger
Tazzie Tiger
  Verified

Quick service

I received a quote for electricity from government website, which was much cheaper than I am currently paying. I ended up with gas as well. The changeover was very quick. Show reply
Mark
MarkMid North Coast, NSW
  Verified

just easy

ash made it simple and made sure that i understood all the relevant information Show reply
Fans
FansGreater Melbourne (Outer), VIC2 posts
 

Fijian excellence

Good information about my new service from 1st Energy I hope it is good Show reply
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Don
DonVictoria2 posts
  Verified

Great Customer service

Not sure the name of the charming lady I spoke to but she was polite, respectful & professional. A pleasure to deal with Show reply
Mary-Lou
Mary-LouSouthern and Hills, SA2 posts
  Verified

Perfect service

I recently needed to add three additional properties to our account and changed the billing frequency of another. Your team member was prompt and very helpful and made the entire process easy. Thank you for your perfect service, much appreciated. Show reply
Patch
PatchGreater Melbourne (Outer), VIC
 

I changed from another company

It was just changing my electricity company to a different one. My power was fine just trying to get a lower cost. Show reply
Sue
SueGreater Melbourne (Outer), VIC3 posts
  Verified

Very easy to swap to 1st Energy

So far so good! The whole process of changing electricity supplier to 1st Energy was so easy. It was also very easy to understand exactly what I will be paying compared to what I am currently paying. Show reply
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