1st Energy

1st Energy

 Verified1stenergy.com.au
1st Energy
3.8

534 reviews

PositivevsNegative
72% · 384139 · 26%

Reviews

534 reviews
Anne
Anne2 posts
  Verified

Professional and friendly

This was a fast informative sign up with the best deal to suit our needs. Ash was friendly and Professional. Show reply
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viper.621
viper.621Greater Melbourne (Outer), VIC4 posts
  Verified

Connetion

Was a breeze to have my new electricity sign up and connetion very polite and found best plan. Show reply
Geoffrey
Geoffrey
  Verified

Great

Great service very helpful and understanding very easy to transfer my power after moving just the $180 costs I thought was a bit much Show reply
Davison
Davison
  Verified

It was good

It was good experience though it’s my first time dealing with your organization. I am looking for a fruitful relationship with you Show reply
John
John
  Verified

Great so far

Been easy to switch, and i havent done much at all. Information given to me has been accurate and honest to date. Been very helpful. Show reply
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Davidovich
DavidovichCentral, TAS11 posts
 

Very good electricity provider

We are in Tasmania and only had one provider for electricity for years until 1st Energy came along. The main reason for changing to them was their far better feed-in tariff but they are also very customer friendly and helpful if you have queries. Highly recommend the company. Show reply
Rebekah
Rebekah
  Verified

Very happy with their service so far

Great, prompt service, easy to apply for and fantastic discounts
mario canciello
mario cancielloGreater Melbourne (Inner), VIC4 posts
  Verified

read the fine print

Paying attention to what is described as a 17% off the Victorian default offer for electricity makes things easier Show reply
Julie C.
Julie C.3 posts
  Verified

New happy customer !

Im only new to 1st Energy, i found the staff member to be easy to understand, polite and seemed to know what he was doing! I will save a couple of thousand on my gas and electricity each year! I know the gas has been changed over, as they do give you a 10 day calling off period if you change your mind! Show reply
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Stuart
StuartGreater Melbourne (Inner), VIC2 posts
  Verified

very quick & accurate info

easy to deal with and helpful service that I will refer to others Show 2 replies
Petronella
PetronellaSouthwest, VIC
 

Grandmother’s simple reviewQuick and simple

I went to compare energy and had the most delightful person on the other end of the line. I am over 70 and not the most computer savvy but he was very patient and talked me through the process and we were done in no time. Show reply
Garry
Garry3 posts
  Verified

Very professional

The person I spoke with was excellent. She was informative and took the time to listen.
George
George
  Verified

Answered all my questions

Very clear presentation.
Was able to answer my questions regarding meter read and timing. Show reply
Kelly S.
Kelly S.Greater Melbourne (Metropolitan), VIC
  Verified

Easy stress free process

Our transition to 1st Energy was simple, easy and much cheaper than our previous supplier… Show reply
Janette C.
Janette C.Greater Melbourne (Inner), VIC
  Verified

This is a great deal

I have only just transferred so as far as I can tell my gas and electricity is working just fine. Show reply
Agostino
Agostino
  Verified

Pleasantly surprised

Clear and easy to understand, and painless transfer of existing energy supplier to First energy supplier. Many thanks Show reply
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Alaa A.
Alaa A.Sydney, NSW2 posts
  Verified

1st energy

I found that 1st energy is best company I never see for electricity I wan to now about gas Show reply
Karen Paul
Karen PaulGreater Melbourne (Metropolitan), VIC2 posts
  Verified

This is perfect

Cheapest energy rates by far. Easy and simple sign up Show reply
John
John2 posts
  Verified

Clean and Simple

No problems - unlike two other providers,
you recognised my address, and didn't subject me to the doubtful pleasures of a call centre. Show reply
stan79
stan79Central Highlands and Goldfields, VIC5 posts
  Verified

Most helpful

Have been impressed with how helpful and simple all interractions have been Show reply
Vipandeep
Vipandeep
  Verified

This is perfect

I would like to say that he is very helpful Show reply
Garry
Garry
  Verified

Feed back

Person I spoke to was easy to talk to provide good relevant information and sent out required emails quickly Show reply
Brian K
Brian K2 posts
  Verified

New sign up-Very pleased so far

Signed up in Feb 2023, move into new home next month. Very happy with web interface, ease of sign up, and of course, the great price, which I verified with the Victorian Energy Compare site beforehand. Show reply
Robert
Robert2 posts
  Verified

Connecting electricity

Super easy to achieve with minimal issues. Satish was friendly and guided me easily through process Show reply
Cassidy
Cassidy
  Verified

Ash is a gangsta

Ash was heaps good at doing the stuff real well. It was quicker than Usain Bolt running away from a pack of rabid greyhounds, easier than a $5 hooker and more fulfilling than my last 2 marriages. Give that man a pay rise immediately. Show reply
Ramsey T.
Ramsey T.Sydney, NSW2 posts
  Verified

They make it easy and hassle free!

Very professional courteous and fast service. 1st energy connected power. Quick and easy set up process, handled by very professional and friendly people. Show 2 replies
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Christopher
ChristopherGreater Melbourne (Outer), VIC
  Verified

Easy to do business with

Very easy process to switch to 1 st energy to a solar plan Show reply
Martin A.
Martin A.Launceston, TAS
  Verified

Excellent service

No issues at all was very easy and staff were friendly Show reply
Hamza
Hamza
  Verified

Quick hassle free connection

Competitive rates and easy connection process. Recently moved house, applied online and the next day power was connected. I hope it goes well down the road. Show reply
Ben A
Ben AGreater Melbourne (Inner), VIC3 posts
  Verified

Great introduction and communication

Swapped to 1st Energy after customer service helped me with the process and advised me what plan would suit me best Show reply
Brian
Brian
  Verified

Electricity is an essential item

I would like to say thank you to Carmel as she was easy to get along with, she was clear and knew what she was about, easy to understand. Thank you.
Nic
Nic
  Verified

Great service from all three staff!

I spoke to 1st Energy three times over the last few weeks to connect Electricity and Gas. All the people I spoke to were brilliant. Having worked previously in Energy I appreciate it can be hard to have a consistent service when you call through to somewhere.

Thank you specifically to Satish who organised my same day energisation and emailed me to let me know when he had seen the order was completed. Show reply

Luke
LukeGreater Melbourne (Outer), VIC3 posts
 

Keep away

Don't recommend this company what so ever, I had a power outage in November which I was not notified by Ausnet Services due 1st Energy giving Ausnet the incorrect details. Due to this issue as we were away for 1 week and did not know that the safety switch had gone off and not being notified we lost everything in our 2 fridges and also had to dispose of 1 fridge due maggots growning in the fresh fish I had in the fridge.

1st energy are only offering a $250 credit for the inconvenience even though they acknowledge they were in the wrong for sending the wrong details to Ausnet Services. No care at all that I need to replace a fridge.

So people keep away from this company!

1st Energy
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Margaret
MargaretLaunceston, TAS2 posts
  Verified

Moving providers for power

The reason i called was the prices other company rang a millions of times trying to get us to change. Really pushy didn’t like this so changed back to first energy and i like how he explain what the prices were but was not pushy
Alan Bourne
Alan BourneGreater Melbourne (Metropolitan), VIC2 posts
  Verified

Best deal received

It was made easy to switch energy provider and receive the best possible rate, with a sharp response. Show reply
Anthony
AnthonyGreater Melbourne (Outer), VIC3 posts
  Verified

First time user

Thanks so much for your assistance, it was fantastic I couldn’t fault 1 single thing throughout the process. Even the wait time was minimal on hold . 10/10 . Show reply
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Domenica
Domenica
  Verified

First Energy

Our call was answered promptly by a person who spoke clearly and concise, all our questions were answered and at the time we got the best deal for our electricity supply. Show reply
Sharon
SharonSouth East Queensland, QLD
  Verified

Extremely Helpful Consultant

I am moving from Queensland to Somerset and he was most helpful and knowledgeable and made the process very simple. Show reply
Sandra
Sandra
  Verified

Customer Care

Professional and courteous, I had a major problem and that was very stressful, the problem was dealt with efficiently and successfully. Show reply
Brian
BrianHobart, TAS
  Verified

Very good service

Satish was on the ball, so I connected 2 properties and my daughter connected as well Show reply
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