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OMG I just received a call from 1stenergy regarding my transfer to another provider after 2 months.The person was a bully and I would not deal with 1stenergy again. He wouldn't let me speak to say that my bill had gone up at least half my previous provider again and the rates for my electricity were higher than what I agreed too when signing up. Apparently there are different rates for"time of use" that I was not aware of and never told about which put the rates up by nearly 10 cents kw.i never got a chance to tell him that I had already rang their customer service before regarding the difference in rates leaving the company and their answer was "that's what it is" without even trying to investigate.
Can you send me a bill please
I have asked for a bill so I can pay it I want to pay a bit every week not one big bill every month can you sort this out please my number is 0488070611 call me please
Worst company I have ever dealt with.... EVER !
If I could Zero stars I would. Sales call turned out to be a lie. Solar rebate rates quoted were not applied. Bills 4 times higher than previous supplier. Not happy. Still trying to get an answer.
Do NOT join 1st energy! extremely disappointed
Receiving a $57 fee when disconnecting with them. Never had this with other providers. Each quarter bill is more expensive than the bill before joining them. I don't think I'm using more electricity, they usually have estimate reading and same to my parent's place and my rental place, all electricity bills are higher. (even though they advertise their rate is cheaper). I feel something's not right. Will change provider for all the property and see if bills are cheaper.
Rude, manipulative phone consultants
Cold call to my partner who was too polite to hang up on pushy, rude salespeople. He repeatedly told staff he didn’t need their service and that he had trouble hearing them. Ended up they connected us to a service that was not needed or requested and then charged $95 for ending the contract. I would NOT recommend this company to my worst enemy. Incredibly poor experience and staff must be bonus driven.
Gas & electricity abolishment
I’m the landlord of the two properties in Noblepark. What I want was abolishment of gas & electricity.but their untrained staff had no clue.thanks to Multinet interfered and sort it out.
My mentally ill partner was approached by this company while I was at work.
They literally took our solar account without our verbal or written consent. We never received a notice regarding a cooling-off period - which, conveniently for them, was during the Christmas/New Year period when we away. When I called them to advise that I didn't want this service, they were extremely rude and said 'it was a done deal - too bad'. I'd say that was their verbal "Welcome Pack" - because we never received one of those either. Since then, I have been in th...
Worst Service Ever
They changed to first energy without my consent itself first of all. So I switched to my previous energy provider again. They called from customer care and were so rude about my transfer which is absolutely ridiculous. First try to provide some genuine service more than your stupid offers
Moved me over with no consent
This company has changed my power service to them with out consent. Now I have to stop the transfer before I end up somewhere I do not want to be. This seems like a dodgy thing to have done.
Scam. Scam. Scam
Everyone, never use 1st energy. They are going to scam you out. My monthly payment was around 100-150 and suddenly they sent me an invoice of over 1000$. I called to asked and they just said that it may probably be due to faulty appliances. Ridiculous!!!
If only there was a -10 rating!
I received an email from the company thanking for switching to 1st Energy when I didn't have any utilities under my name. The customer service centre was unable to provide how it happened wanted to confirm my date of birth in order to cancel the account I hadn't open myself in the first place!
What a terrible scammer!
Sent an email to 'firstname.lastname@example.org' asking for an email and haven't even received an acknowledgment of the receipt of my email.
Something not right here!
I received an unsolicited voice message today on my mobile, that made little sense, as I had not signed up to 1st Energy, and had not, at any time, provided my contact details. Yet the msg said I should have received my contract and should check my folders including junk folder and that I had 10 days to cool off. I tried to return call to query it but could not connect as number just cut off. Being concerned someone had signed us up without our permission, I then looked up 1st Energy and rang the number in their web image to ask to speak t...o someone about why I’d received this strange message, but the young girl answering said she could not help without me providing all of my details. I refused politely and telephonist said she couldn’t help me because she is in “customer service“ and not Sales. Very strange as she would not transfer me without all of my details. I explained politely that I had no interest in moving to them and advised we did not request this, and have a great discount with our current provider and have no intention of moving our facilities across. She would not transfer me without all of my details. I explained that if I discovered my electricity and gas services were moved across to them without my request or consent, I would take the case to the Ombudsman, then I politely rang off. Is this common for 1st Energy. It feels like a scam. I will contact my provider and advise them what has happened and request they do not move us if a request comes from an outside party.
We've been using their services from past 2 years and there was no change in the amount of bill we pay as it was around $150 always. All of a sudden we received a bill of $470 which left me shell shocked. After talking to them on phone and asking why we received such an outrageous amount as bill they informed us that it's the result of EXTRA usage. we didn't even stay at home whole day during the month. This is completely unacceptable.
Con artists, deceitful and liars.
My mother was contacted by 1st energy today. I listened to the phone call via loudspeaker. They told her that she was an existing customer, and that they were representing Alinta energy. When she asked and clarified this, they confirmed they were from Alinta. They instructed that she did not have to sign any contract, or give any authorisation apart from over the phone quickly. They constantly bombarded her with phonecalls, 12 times, after she asked them not to call her again, but to call her son, who she authorised. They read back the number a...nd confirmed they had the correct phone number for my contact, and still proceeded to call her back and refuse to speak to me. When i called, they told me they were creating her account, and that they were sending through the authorisation forms. After i instructed them that there would be no sale, no transfer, and nothing at all, they were still trying to get her to read their forms and see if she was interested. I instructed them that i would be taking further action if they continued to call, and to get the message to all of their staff immediately that she is not to be contacted. She was immediately contacted at the conclusion of my phonecall. Reading all the reviews on the internet about this company says that they are pushy and rude, and i have experienced that first hand tonight. If this is any indication of what this company represents in Australia, do not give them your business. These people are trying to scam us, and twist words, and are dishonest. They should not be a legal company in Australia, they should be ashamed. I feel bad giving 1 star, because they don't even deserve that.
Pushy sales and didn't even know the product
I'm in Tasmania and an Indian gentleman showed up on the door wanting to talk about how they could help us save energy. I looked through their rates and noticed a lot of their pricing was quoted 'ex GST' and told them that I was happy with the Auora+ plan we are on and not interested. He said he'd email me some details and I gave him my trash address I give out to scammers like this. I then come and read some of these reviews and noticed that they appear to use this email tactic a some kind of "evidence" that you want to swap.
I instantly cal...led Auora who were ALL to familiar with the company and they have a dedicated team to handle these guys. They have made a note on my account to say that if a request comes through to NOT make the change as we have not authorized anything. I suggest even if you just get contacted, call your current provider and do the same thing.
Questions & Answers
Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??
Hi irc, no that is not correct. 1st Energy was started by 4 individuals - 2 who are Melbourne born and bread and the other 2 who are New Zealand born and bread. In 2016, 1st Energy sold a small share of the business to ERM Power who are in Brisbane. If you would like any further clarification, please let me know. Many thanks Sarah
Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service
That's great to hear. We do hear a lot of stories about us being connected to China and all over the place but nope, all our staff are based in Australia. I'm not sure where all these stories originate from but I'm glad you asked and gave us the chance to set the record straight on this occasion.
can i get a pensioners concession?
Hi Robyn, absolutely. Please ring the call centre on 1300 426594 with your card details and the team will ensure you get your concession. Many thanks
Why don't they answer emails or enquiries via their website?
Such a small company they have only a call centre.No customer service skill.
Hi Dave, we have a click to chat function on our website for enquiries or alternatively you can email support@1stenergy,com.au and a member of our team will be able to assist you. Alternatively you are welcome to call our team on 1300 426594 for assistance. I can organise for a member of the team to ring or email you if you provide me with your account number. Kind regards Sarah
Thanks. I cannot find a chat function on the website. I have sent several emails and online enquiries without result until now. I have just received an email from Bri at customer service, so will proceed with that.
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