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1st Energy
3.3 from 319 reviews · View Statistics
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Reviews

  • Transparency
    1.5 (2)
  • Customer Service
    1.3 (3)
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David D
David DSouth-East, TAS
  • 3 reviews
  • Verified

I have not been able to log in as the link goes around and around.

published

I have tried a number of times to log into your site but repeatedly get the link going around and around but I get nowhere. It is not worth a review if I cannot get on to the site.

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Hi David, sorry to hear you are having trouble logging in. I will be able to assist you if you can let me know your account name or number. Please email customer.services@1stenergy.com.au. Many thanks Sarah

David D
David D

Hi Sarah, I apologise for the delay but I ave been away all week. I am using my email as requested but do not have a password. The email I received with my password did not have anything in it.

1st Energy
Sarah L.1st EnergySend a private message

Sorry for the inconvenience David. Please send me your account name or number to customer.services@1stenergy.com.au and I will be able to send your login details to you. Many thanks Sarah

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Review collected in partnership with 1st Energy

Leo
LeoSouthwest, VIC
  • Verified

I changed retailer and now my bills are more expensive GO FIGURE!!

published

Power is fine its the account that I am not happy with and given I am paying more I will be looking at my cooling off period and changing providers.

  • Incentivised Review No
  • ServicesElectricity
1st Energy
Sarah L.1st EnergySend a private message
Leo
Leo

Thankyou for getting back to me with regards to my review comments

Leo Moran 203 Kilgour St East Geelong 3219 Victoria.

Leo
Leo

My Bill has gone up $10.00 from previous supplier for the months of December to January.
I changed providers on the pretence that you would be cheaper as advertised but your not!!!!
Customer number 288678.

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Review collected in partnership with 1st Energy

Ellibon
EllibonNorth-West & West coast, TAS
  • 2 reviews

Don’t stick to their word

published
  • Transparency
  • Customer Service
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Trevor Thrale
Trevor ThraleSouth-East, TAS
  • 2 reviews

Very difficult to contact

published

I tried to join 1st Energy in March and heard nothing. Tried again in April and thought I had signed up. I have now received two emails with two different account numbers. I am unable to to log on. Every time I try and use the forgot password option. It simply states successful check your email. I have checked my main and junk absolutely nothing. Combine this with it being difficult to contact them has made for a poor start.

  • Customer Service
  • Incentivised Review No
  • ServicesElectricity and Solar Buy-Back
1st Energy
Sarah L.1st EnergySend a private message

Hi Trevor, I'm very sorry to hear your feedback. I will ask a member of the team to give you a ring to reset your password for you and confirm your account number. Kind regards Sarah

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Tiger
TigerSouth East Queensland, QLD
  • 5 reviews
  • 2 likes

Competitive rates, poor service

published

Set up with ALINTA, very good to start until you have to contact them which is a dog chasing tail. Emails with customer service so had a name however you can not talk to them as their Philippines call center refused to put you through & very arrogant. Alinta had failed to load my seniors discount for 2 billing cycles. At first said it was my fault but I had proof, then said that my number was wrong. Finally they admitted that it was not put in on their end, all of this has been 3 weeks arguing. Alinta rely on a third company for energy & meter reading & could not answer some questions, why a 83% increase when same household 2pax, mtr behind gates so not read. Not good when Alinta are the provider. William

  • Incentivised Review No
  • ServicesElectricity and Solar Buy-Back
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Questions & Answers

Beach L.
Beach L.asked

Hi there
Will you be increasing your electricity rates shortly as many other power companies are, if so by how much?

No answers
Gle
Gleasked

If I have a credit on my account from feed in tariff, what is the process to get that paid back to me?

3 answers
1st Energy
Sarah L.1st EnergySend a private message
Gle
Gle
1st Energy
Sarah L.1st EnergySend a private message
irc
ircasked

Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??

3 answers
1st Energy
Sarah L.1st EnergySend a private message
irc
irc

Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service

1st Energy
Sarah L.1st EnergySend a private message
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Details

CategoryEnergy Providers
Services ProvidedElectricity
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