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Extremely please with Ist energy
No complaints from us, very pleased. Original representative contact was pleasant with all aspects of change over details explained. Web site access simple and easy to view all details of billing.
Very cheap and very good seevice.
1st energy electricity. The set-up process was very easy as we do nothing the company had set-up itself for us. It is more reliable than others that we have used. We don’t face any dropout while using.
Good service, fair pricing.
Solar feed in rate is better than the opposition.
No power drop outs and monthly bills.
Can't get any easier to deal with.
Hoping to stay with them long term.
Best option in Tas
Monthly bills are great, easy to understand and all pay options. Not receiving paper bills is the best bit. Solar feed in rate is higher first 12 months. Some good sign up options.
Good service, well done.
I had gas and electricity installed. The set up was easy and seamless. The set up was well explained and I was given the chance to to pick my billing requirements, which is important when of the older generation. I cant remember the power dropping out once, which is so good. Also, the people from the help desk have been so well mannered and patient with me when I had an enquiry, Thanks for your help guys.
Pricing is fair and just.
Never had any outages whilst under 1st Energy Electricity and their pricing is fair which is especially good for us older folk. When all pricing seems to be going up, why, their pricing has stayed fair.
I changed my electricity over to 1st energy. I have had no problems with the service and the people at the call center have been very helpful with any inquires.
Excellent provision of domestic power
I am using Tariff 93 and it suits our lifestyle perfectly
We are able to aggregate solar production from two sites on the same bill and this gives us extra benefit
Gas & electricity abolishment
I’m the landlord of the two properties in Noblepark. What I want was abolishment of gas & electricity.but their untrained staff had no clue.thanks to Multinet interfered and sort it out.
Great energy provider
Great prices for electricity and gas and great service. I am with 1st Energy for gas and electricity and have had a great experience. Highly recommended. A happy customer here.
My mentally ill partner was approached by this company while I was at work.
They literally took our solar account without our verbal or written consent. We never received a notice regarding a cooling-off period - which, conveniently for them, was during the Christmas/New Year period when we away. When I called them to advise that I didn't want this service, they were extremely rude and said 'it was a done deal - too bad'. I'd say that was their verbal "Welcome Pack" - because we never received one of those either. Since then, I have been in th...
Worst Service Ever
They changed to first energy without my consent itself first of all. So I switched to my previous energy provider again. They called from customer care and were so rude about my transfer which is absolutely ridiculous. First try to provide some genuine service more than your stupid offers
The switch from Aurora was very easy and streamlined, we have had no issues or loss of power, and our bills are cheaper. We're very happy to recommend the change from Aurora
Moved me over with no consent
This company has changed my power service to them with out consent. Now I have to stop the transfer before I end up somewhere I do not want to be. This seems like a dodgy thing to have done.
Scam. Scam. Scam
Everyone, never use 1st energy. They are going to scam you out. My monthly payment was around 100-150 and suddenly they sent me an invoice of over 1000$. I called to asked and they just said that it may probably be due to faulty appliances. Ridiculous!!!
Very cost efficiant saving around a third compared to my previous supply.
Q.L.D. electricity I actually changed from another supplier. Because first energy is much cheaper. Service is excellent. I have never experianced any
dropouts. Can not fault this company very happy.
Professional services and much cheaper product.
Electricity power and higher rebate for my solar panels. Professional services and prompt meter readings and accounts. The service to pay by instalments if required. Extremely happy with 1st energy
Experience with 1st Energy
My power is very reliable. Really had any trouble since being in my home these past three years. Power was all set up when I moved in. Bill is very easy to understand
If only there was a -10 rating!
I received an email from the company thanking for switching to 1st Energy when I didn't have any utilities under my name. The customer service centre was unable to provide how it happened wanted to confirm my date of birth in order to cancel the account I hadn't open myself in the first place!
What a terrible scammer!
Sent an email to 'email@example.com' asking for an email and haven't even received an acknowledgment of the receipt of my email.
One less huge bill to worry about
Our power supply has been reliable and combined with Solarn, rebates and pension discounts our bills have been very manageable. As a household we try our best to limit waste of energy
Great local and honest Energy company
1st Energy supply my home Gas and electricity. They are very easy to deal with. Cheap prices, honest and local customer service. My experience with their operation (prices and customer service) has only ever been of the best standard.
Highly recommend 1st Energy
Haven't had a single issue since switching to 1st energy for both Gas & Electricity. Setup was very smooth & efficient. Customer service team very helpful. Completely reliable service. Love the pay on time discount. Highly recommend.
1st Energy works for me
Every time I check my pricing 1st Energy they are always price competitive giving me no reason to leave.
The 1st Energy discount reminders are really very helpful. Every month across on both email and SMS I get timely messages making it very easy to take advantage of the pay on time discounts every time.
These two reasons I really like this energy company, an odd thing to say I know.
Great service, Great people
In Victoria and they service both gas and electricity. Prices are very competitive with every other energy retailer available. Having Australian based call centers makes communicating very easy and any issues i have had, have been solved quickly and correctly. I haven't had to go back with the same issues multiple times which is a nice change of pace
great service , very helpful, save me lots $$$$
electricity . 5 mins yes power works just the same ! no point paying extra $$ for an essential service. much better service than the big operators . gas is also much cheaper than my prev company
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