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1st Energy

1st Energy (page 2 of 5)

2.2 from 173 reviews · View Statistics
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Reviews

  • Transparency
    1.3 (59)
  • Customer Service
    1.2 (64)
  • Rates and Fees
    1.4 (53)
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Reviewer Photos & Videos

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Fraudulent Thieves

published
Transparency
1/5
Customer Service
1/5
Ragavi k.
Ragavi k.Sydney, NSW

Worst Service Ever

published

They changed to first energy without my consent itself first of all. So I switched to my previous energy provider again. They called from customer care and were so rude about my transfer which is absolutely ridiculous. First try to provide some genuine service more than your stupid offers

Transparency
1/5
Customer Service
1/5
Kurt M.
Kurt M.South East Queensland, QLD

Moved me over with no consent

published

This company has changed my power service to them with out consent. Now I have to stop the transfer before I end up somewhere I do not want to be. This seems like a dodgy thing to have done.

Incentivised Review No
ServicesElectricity
Sandy
SandySouth East Queensland, QLD

Scam. Scam. Scam

published

Everyone, never use 1st energy. They are going to scam you out. My monthly payment was around 100-150 and suddenly they sent me an invoice of over 1000$. I called to asked and they just said that it may probably be due to faulty appliances. Ridiculous!!!

Transparency
1/5
Customer Service
1/5
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Robyn
RobynLaunceston, TAS

This was a very profitable change for me

published

Mine is domestic service, with solar feedback and pensioner discount. The service is everything expected when I changed companies and I am very pleased with my change to 1st Energy.

Incentivised Review No
ServicesElectricity and Solar Buy-Back
Kasun T.
Kasun T.
  • 2 reviews
  • Verified

If only there was a -10 rating!

published

I received an email from the company thanking for switching to 1st Energy when I didn't have any utilities under my name. The customer service centre was unable to provide how it happened wanted to confirm my date of birth in order to cancel the account I hadn't open myself in the first place!

What a terrible scammer!

Sent an email to 'support@1stenergy.com.au' asking for an email and haven't even received an acknowledgment of the receipt of my email.

Incentivised Review No
ServicesElectricity and Gas
Andrew
AndrewSouth-East, TAS
  • 16 reviews
  • 5 likes

Great, reliable service

published

I have had electricity connected for 8 months with 1st Energy and have been very satisfied. I was previously with Aurora Energy. The sign-up process was very easy and connection went without a hitch. On the times I have had to call customer service I have found them to be very helpful and with only minimal time spent on hold.

I find the billing system effective and like the fact that there are many payment methods bills, however I do find the online customer portal can be a little slow at times. Maybe this can be improved in the future.

Transparency
5/5
Customer Service
5/5

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Kettle
KettleGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Something not right here!

published
Transparency
1/5
Incentivised Review No
ServicesElectricity and Gas

FRAUDSTERS

published

We've been using their services from past 2 years and there was no change in the amount of bill we pay as it was around $150 always. All of a sudden we received a bill of $470 which left me shell shocked. After talking to them on phone and asking why we received such an outrageous amount as bill they informed us that it's the result of EXTRA usage. we didn't even stay at home whole day during the month. This is completely unacceptable.

Transparency
1/5
Customer Service
1/5
Energy Providers

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David Baird
David BairdCentral West, NSW
  • 2 reviews

Con artists, deceitful and liars.

published
Transparency
1/5
Customer Service
1/5
Toby M.
Toby M.Launceston, TAS

Pushy sales and didn't even know the product

published
Transparency
1/5
Customer Service
1/5
Leah
LeahSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Customer Service Not Great

published

There was a whole big situation I won't go into but it involved a lot of misleading and perhaps not factual information and as a result, we wanted to cancel the account we set up but were told they couldn't do it straight away and it might take days to investigate. Thankfully it has been resolved but not before Ombudsman complaint raised. There is a lot the public apparently doesn't understand about power suppliers and who holds the rights to your property for power supply. In this instance, First Energy were technically 'in the right' but a lot of unnecessary angst was caused by not checking databases etc. I hope this doesn't happen to anyone else!

Transparency
1/5
Customer Service
2/5
Energy Providers

Find out how 1st Energy compares to other Energy Providers

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Rozzie T.
Rozzie T.South East Queensland, QLD

Do not go with this rip off company...Gov should close them down

published

I went with this company my bills are over 50 percent higher..Over 800 for two adults not using heaters..compared with 300 Alinta ...This was for Electricy only Absolutely disgusted in this company's charges.Time to contact the obusman

Incentivised Review No
ServicesElectricity
Gina
GinaHunter Region, NSW
  • 4 reviews
  • 1 like

1st Energy rip off

published

I transfeered to 1st Energy with the belief if would save me money. I was charged double what I was with AGL. When contacted I was told to have an electrician check my house. Then told to to have my solar checked. Then I was told my usage for this period was unusually high that I must have had more people in my home at this time.
My usage according to 1st energy was what a 5 person house hold would normally use.
I transferred back to AGLmy bill had my usage at between 1 and 2 people.
We actually have 3 adults living at home.
Solar electricity and gas hot water and cooking.
If this is what an Australian based Company does to its customers.
It's not a good advertisement.

Transparency
1/5
Customer Service
1/5
Brenda
BrendaSouth East Queensland, QLD
  • 3 reviews

Avoid this company and for heaven's sake do NOT engage in a conversation with anyone from 1st Energy.

published

This company switched my energy without my permission. The customer service reps became abusive with me when I attempted to switch back. I was called a liar when I explained that I'd not agreed to switch and called an idiot for wanted to switch back to my original provider. It was the worst experience I've ever had with any service provider.

Transparency
1/5
Customer Service
1/5
Lauren S.
Lauren S.South East Queensland, QLD

First Energy Acts Illegally

published

First energy acts illegally. They changed over our energy bill without our permission then wouldn’t let us change back to origin. After all our dealings with them were finally over my boyfriend said he got a call from MY Facebook messanger and it was First Energy on the line. I had to go and change my passwords.

Transparency
1/5
Customer Service
1/5

Scammers!!! Watch out!!!

published

Watch out!!! Scammers!!! I applied for an account and was rejected but still got billed for the connection! Asked them to drop the bill but they LIED ([name removed] in support) and told me that they couldn't do anything about it and to take it up with TasNetworks. Called TasNetworks only to be told that it's 1stEnergys jurisdiction as to what they want to do with the invoice. Have reported them to Department of Fair Trading and would encourage everyone that has problems with them to do the same. https://www.fairtrading.nsw.gov.au/

Transparency
1/5
Customer Service
1/5
Andrew B.
Andrew B.Sydney, NSW

DO NOT USE THIS COMPANY

published

We tried this company for cheaper electricity however when we revamped our solar power we changed to a company that have better buy back rates. They were extremely awkward to deal with to get connected in the first place but when we changed provider they began to ring my wife 10-15 times a day. I answered the phone one time and was told that we hadn’t changed provider and it wasn’t as simple as that. He then told
Me it was none of my business and didn’t care if I was her husband before demanding to know when my wife would be available to talk. They do nothing but harass and abuse once you opt to go with someone else. Keep clear of them.

Transparency
1/5
Customer Service
1/5

bad rude

published

bad rude worst worst worst wost wost worst worst staff
worst sales
worst sevice
w o r s t
w o r s t
w o r s t
w o r s t
w o r s t

Transparency
1/5
Customer Service
1/5

Illegal? Avoid this company

published
Transparency
1/5
Customer Service
1/5
Jeanette
JeanetteSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Should be illegal

published
Transparency
1/5
Customer Service
1/5
Mikec87
Mikec87South East Queensland, QLD
  • 2 reviews
  • 2 likes

Not impressed. Very deceitful and dishonest. Very angry :(

published
Transparency
1/5
Customer Service
1/5
Sarah
SarahHunter Region, NSW

OMG Cant Believe we have such deceptive people in Business

published
Transparency
1/5
Customer Service
1/5
PlasticDruid
PlasticDruidSydney, NSW
  • 7 reviews
  • 1 like

Very slick sales pitch, but when you ask for names and want to check facts they won't answer the questions.

published
Transparency
1/5
Incentivised Review No
ServicesElectricity

AVOID FIRST ENERGY

published
Transparency
1/5
Customer Service
1/5

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