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Bunch of chancers
Watch out people !! A pushy salesman turned up at our door just after we got home from work, spoke to my partner about rates etc and the next thing we knew we get an email from our existing provider saying sorry you're leaving. I contacted 1st who said sorry too late, that we had signed up with them and that they had sent us a "Welcome package" via email (which we never received and they don't seem to be able to prove) I demanded they remove us but they've sent us a high final bill - happy to see the back of them
The worst customer service I have ever received!
I was pushed into switching to 1st energy from AGL then had a bad gut feeling so decided to stay with AGL. I then received a phone call from 1st national trying to convince me to stay, I explained I wanted to stay with AGL and I was offered a good deal from AGL. I was then yelled and argued with from the 1st energy consultant for over ten minutes until I hung up. They are rude pushy, unprofessional, and I don’t know how good their deals actually are.
Disgusting energy cheats
They are disgusting kept pushing and pushing telling me they would give a good deal asking for drivers licence and Medicare card a lot of rubbish everyone should get together and see someone to stop this happening again
I can't believe this is LEGAL!?!
Cold called in May, offered me 25% pay on time discount. I acceptedthen spike with my original supplier, they offered me 28% so i stayed with original..... 3months later, they take my account I got a "final bill" from my provider.... I called, I grumbled, I was assured I was their customer... All good, right?. No! I get a bill... I've never seen because I apparently requested an online bill (I DONT DO online bills) I'm told it took 3 months because they had to wait until the end of the billing cycle of my original carrier..... I call my origina...l carrier..... They're investigating.... 1st call me back, promise me a paper bill (doesn't come) I get a call today from some Aussie man demanding payment I apparently owe $100... For some "smothing" I ain't never heard of.... I said until I get a paper bill I'm not paying a bloody thing, honey..... He got quite snippy with me.... I have demanded a copy of the recording... (shock horror not gotten that either) this cannot be legal! I will be seeking legal advise... I do not remember signing up with them at all....id NEVER EVER agree to on line billing..... NEVER! Is there an ombudsman we can go to about this?
If I could leave negative stars, I would.
Do not ever go with First Energy Australia for your electricity. My bill has never been more expensive. After promising me cheaper bills, they repeatedly failed on that promise. My bills continued to get higher yet we have less people living at home and out house is tiny. There are much cheaper options out there.
Forced switch with no consent
First... Was notified by existing provider that 1st energy have taken over citing that "the owner" i.e. myself made a request to switch (that I never made)
Second... Immediately asked my existing provider to take the billing back and get sorted out later
Third... Received a bill addressed to "The Occupier" that is double my existing rate, with no discount.
Just tell me why I shouldn't report you guys to Consumer Affairs already
My bill went from $270 (Energy Australia) to $428 with 1st energy. This company is such a joke.
Not happy! Going back to Energy Australia
Electric 2 years 1st energy put rates up three times in the first year to make them nearly 30% dearer than competitors. The first increase was in the first two month. We begged for relief they said we were on there best rate. Don't trust anything they say!!!!
Unscrupulous in their nature. 1st Energy present under the guise of giving you some information about energy prices for you to compare. Next thing you know they SIGN you up without your permission. They caused me all sorts of stress. I had to cancel my account with them as I NEVER SIGNED UP and then I had to contact my existing energy provider so that my electricity would not be cut. 1st Energy just gave me a whole lot of STRESS that I didn't need. Do yourself a favour and hangup on them if they contact you.
No stars to 1st Energy. This web page required a rating though in order to submit. Discovered last week that 1st Energy had taken over my electricity supply account without my permission. I doubt that is legal. Avoid them.
DO NOT SIGN UP! THEY USE 3RD PARTY SALESPEOPLE TO GET YOUR SENSITIVE INFORMATION.
They use a third-party seller (most likely SwitchandSave) and, hence, you cannot cancel anything via 1st Energy directly, until your information gets through to the actual 1st Energy company. How it was: a door-to-door salesman enticed a family member to sign up with a no-obligation 10-day cooling off period, 30% on-time payment discount and 80$ off your previous average bill su. Straight away got a phone call from 3rd party saleswoman who got the driver's license number, concession card details, previous energy provider, average sum on the bil...l. When 20 minutes later (after a bit of online researching) we called to 1st Energy to cancel, they said they cannot do anything because the information went to 3rd party salespeople and we have to wait till they get our information into their system and we better call by the end of the week (since it's Thursday, I guess at the end of the next week?). Very negative experience from the get-go. When it sounds too good to be true, trust your common sense.
Bad news written all over it. We had the usual indian cold call but this one was different as they were polite!! He tried to collect info from me like who my current electricity provider was. He gave me the customer service phone number for Melbourne and the website to show me they had a legit front. When I asked for his direct number, thats when all the excuses came. So I told him I'll do some background checks and call him back. This is when he said that he'll miss out on his commission if I don't sign up today. So as you can tell its a scam through and through.
On another note the Indian scammers are ramping things up lately as we get about 4 calls per day!!!! THANKS Telstra for selling our info to third parties......
This is a SCAM!!!!
I was cold called, assured that they were Australian company, but wanted licence number, Medicare card number, all the things you need for identity theft.. There is No need for that to swap over or join a utility company. Rang me 4 times after I refused. Very suspicious. Stay away. Phone no came up as. unknown.
Predators. Caught my wife at a vulnerable time while in hospital and berated her to change. I have informed my energy provider to ignore and if I get no satisfaction I will be calling the ombudsman.
Cold Call Requesting too Much Unnecessary Information:
Received a cold call 08/09/2018. Initial offer looked good, but I take up offers that are in writing, and are presented as "offers to treat". Caller wanted DOB, and also asked for licence and or Medicare card number. Refused requests as he would then have sufficient information for identity fraud.
Requested caller email offer and conditions to me. I suspect hell will freeze over before I receive an email.
Call left me with the feeling that this was an attempted scam.
Never signed up, had the wrong address (how?) all of a sudden got a $150 bill, being an extra $60 than our usual monthly bill with AGL. Was incredibly difficult to transfer back to AGL, was told that they somehow managed to get my card details (which was untrue) so they would charge me for 3 months if i changed energy companies. Stay away.
Please beware with this company, POOR customer. Insistent calls from them but when you want to talk to them, they can not be contacted.
2 calls. Both very insistent. Would not take no for an answer.
Unsolicited cold call(s). Initially probing questions and checking details with me. Wanted Date of Birth. Then promising 43% discount on a bill he had not seen, nor knew the cost of. Wanted to know what solar in-feed rate I was getting. I would not say. Kept guessing facts about me. Very insistent on a very poor phone line. I politely explained I was going to hang up as I had to go, and then ranted at me me non stop not to hang up. Very assertive indeed. My suggestion is NOT TO give DOB as it is possibly part of a trawl for identity theft.
Complaint and very poor customer service!
I had probably the worst call from a [name removed]. He could not of been anymore objectionable. Dogmatic. Rude etc. I will never ever deal with 1st Energy again and will make sure I let people know. I am in real estate and meet a lot of people!
Highly disappointed and ripped off
Customers Beware!!! We recently switched to 1st energy and they send us a massive bill with small discount. Overall we paid over $300 on an usual electricity bill. We straight away decided to switch back to our previous provider
Avoid this company at all costs
Without going into lengthy details, I simply want to reiterate what the previous reviewers have written. This company called me today, I could barely get a word in as I listened to the person on the end of the line ranting at me, explaining why I needed to change provider and regaling me with all the personal information he had available about me and our billing details with AGL. He told me he could offer a 25% discount but was not interested in emailing any details to substantiate his claims. He was not prepared to disclose the kw charges at t...he end of 24mths, but keep rudely pushing me for confirmation on all my personal details. I explained I was not happy disclosing any of this via telephone and if he was genuine he could email. Both men I spoke to were incredibly rude, dismissive and in my opinion 100% dodgy. The final straw was when he asked for my drivers licence or medicare details. The only way I could get him to stop talking was to say I was hanging up. Please avoid engaging in any conversations with these crooks. Having read the other reviews I have clearly had a lucky escape.
I made a mistake ever talking to 1st energy
I signed up on a Friday but rang back on the Monday to cancel using the cooling off period. The call taker assured me that my sign up had not even been processed yet. Since then I have received several emails indicating that I have been signed up. Each time I have emailed them to state I am not a customer and do not wish to be one. Each time they have apologized and said it has been an oversight that would be corrected. I even received an email from [name removed] Executive Director of Retail apologizing for the oversight and inconvenience. Ju...st when I thought that was the end of it I receive an invoice for services I did not want or receive. I believe there is a deliberate policy of pretending to acknowledge and rectify while in fact they will attempt to wear someone down and extort money. I will be going to the Energy Ombudsman, the media and if need be get legal advice. Judging by the numerous reviews here a class action may be in order.
Pushy and rude caller, very sketchy.
They kept calling me and the phone number was flagged spam on my end. The caller was rude and very pushy.
They said they sent an email with detailed offer for me to review but it was only a plain web page saying 25% discount without any numbers and prices. They asked for my licence number eagerly even though I have not commit to anything. It felt so sketchy and I don't think I can trust them
Very doggy company in all aspects
This company is very doggy in all aspects, sign me in and promise it would be cheaper than other providers, however I noticed all the KW charge from this company are way expensive, I tried to contact their support but only able to contact via email, and I got replied back about one month back. They also increased priced earlier than other providers, they moved back to AGL and they claimed it is the last bill for me, I paid it as I do not want to talk with them anymore, few months later they send me another one...
Absolute a dangerous company----stay away
This company has the worst customer service. My sister who has a mental disability was cold called and signed up to this company over the phone> she was told over the phone that the company was AGL. When the paperwork arrived I found out it was a different company I notified them straight away that they had done something illegal and that they had no right to cold call somebody with a mental condition (all they said they have rights to) I also send the cancellation notice straight away and said that she didn't want to be connected with them. We...ll I don't know how they did it they still connected her to their service no matter how many times I call them they will not except that she doesn't want their service. Also AGL have said my sister did not ask them to stop their services. The company was very rude, will be telling the Ombudsman about this but they are a bunch of scammers and fraudsters. They don't deserve a star at all should be minus they are bad news. We are know stuck trying to fix this mess for my sister Stay away from this company bad news.
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