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1st Energy

1st Energy

2.2 from 172 reviews · View Statistics
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Reviews

  • Transparency
    2.0 (2)
  • Customer Service
    1.7 (3)
  • Rates and Fees
    3.0 (1)
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Ellibon
EllibonNorth-West & West coast, TAS
  • 2 reviews

Don’t stick to their word

published
Transparency
1/5
Customer Service
1/5
Chelleid
ChelleidTasmania
  • 26 reviews
  • 35 likes

Better rebate than the alternative but only just.

published

Changed to this crowd because they had a slightly better solar rebate but in reality, it isn't a whole lot better, only a few bobs. They only send email bills not posted ones. I would like a smart metre supplied automatically. They do not do this.

Transparency
3/5
Customer Service
3/5
1st Energy
Sarah L.1st Energy
Trevor Thrale
Trevor ThraleSouth-East, TAS
  • 2 reviews

Very difficult to contact

published

I tried to join 1st Energy in March and heard nothing. Tried again in April and thought I had signed up. I have now received two emails with two different account numbers. I am unable to to log on. Every time I try and use the forgot password option. It simply states successful check your email. I have checked my main and junk absolutely nothing. Combine this with it being difficult to contact them has made for a poor start.

Customer Service
1/5
Incentivised Review No
ServicesElectricity and Solar Buy-Back
1st Energy
Sarah L.1st Energy

Hi Trevor, I'm very sorry to hear your feedback. I will ask a member of the team to give you a ring to reset your password for you and confirm your account number. Kind regards Sarah

Tiger
TigerSouth East Queensland, QLD
  • 5 reviews
  • 2 likes

Competitive rates, poor service

published

Set up with ALINTA, very good to start until you have to contact them which is a dog chasing tail. Emails with customer service so had a name however you can not talk to them as their Philippines call center refused to put you through & very arrogant. Alinta had failed to load my seniors discount for 2 billing cycles. At first said it was my fault but I had proof, then said that my number was wrong. Finally they admitted that it was not put in on their end, all of this has been 3 weeks arguing. Alinta rely on a third company for energy & meter reading & could not answer some questions, why a 83% increase when same household 2pax, mtr behind gates so not read. Not good when Alinta are the provider. William

Incentivised Review No
ServicesElectricity and Solar Buy-Back
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Kiggle78
Kiggle78lakes entrance
  • 3 reviews

Didn’t have an issue for 18 months but ended on a sour note

published

Questions & Answers

irc
ircasked

Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??

3 answers
1st Energy
Sarah L.1st Energy

Hi irc, no that is not correct. 1st Energy was started by 4 individuals - 2 who are Melbourne born and bread and the other 2 who are New Zealand born and bread. In 2016, 1st Energy sold a small share of the business to ERM Power who are in Brisbane. If you would like any further clarification, please let me know. Many thanks Sarah

irc
irc

Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service

1st Energy
Sarah L.1st Energy

That's great to hear. We do hear a lot of stories about us being connected to China and all over the place but nope, all our staff are based in Australia. I'm not sure where all these stories originate from but I'm glad you asked and gave us the chance to set the record straight on this occasion.

Robyn H.
Robyn H.asked

can i get a pensioners concession?

1 answer
1st Energy
Sarah L.1st Energy

Hi Robyn, absolutely. Please ring the call centre on 1300 426594 with your card details and the team will ensure you get your concession. Many thanks

DaveA
DaveAasked

Why don't they answer emails or enquiries via their website?

6 answers
Sam
Sam

Such a small company they have only a call centre.No customer service skill.

1st Energy
Sarah L.1st Energy

Hi Dave, we have a click to chat function on our website for enquiries or alternatively you can email support@1stenergy,com.au and a member of our team will be able to assist you. Alternatively you are welcome to call our team on 1300 426594 for assistance. I can organise for a member of the team to ring or email you if you provide me with your account number. Kind regards Sarah

DaveA
DaveA

Thanks. I cannot find a chat function on the website. I have sent several emails and online enquiries without result until now. I have just received an email from Bri at customer service, so will proceed with that.

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Details

CategoryEnergy Providers
Services ProvidedElectricity
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