Amazing, friendly customer service
Residential power, quick efficient and perfect performance. Ben was wonderful to deal with. I hope he sees this one day. A lovely gentleman who clearly enjoyed his job. Well done.
Genuine local run Energy Company
I was able to save hundreds and love the fact the team is based in Melbourne.
A much better company than the big energy companies.
I’d highly recommend giving them a go.
Simple and honest supply
I swapped electricity providers when the rates increased, again. 1st Energy gave a better deal and a higher feed in tariff. I like the bill format because it is uncomplicated and provides the meter readings which my former provider did not.
Don’t stick to their word
When signing up with 1st energy I was told by the guy on the phone that I would keep my 13.5 cents solar rebate no matter what. A few months in when I changed to tariff 93 my rebate changed to 11.5 that exact date. With multiple phone calls with different customer service people, was told many different reasons why this happened. They made a time for a supervisor to call back but never recieved a call . I contacted the energy ombudsman who made the inquiry for me. It took 2 months to receive a reply because they was waiting for 1st energy to ge...t back to them. So it seems they don’t even take an ombudsman enquire as urgent. The ombudsman was told that 1st energy sent a email to me about my reduction in my solar rebate, that never happened. I received no communication at all. 1st energy said because I didn’t received an email they would credit my account with $10 for the lost rebate for the first month. Guess what, no $10. This company does not seem credible to me as they don’t stick to their word and dont even follow through with what they tell an ombudsman. Big mistake crossing over to them Angela Ellis
Staff amaze, very helpful
No issues at all, amazing service and amazing staff no issues with my power at all tbh.
I’m glad we have more than one energy provider here, the only one we did have was kinda ordinary and didn’t seem to want to help but no issues like this with 1st energy
Signing up was simple
Signing up process was efficient
Your representative Toff came to our home and clearly advised the offers available.
We signed up and are now in the changeover process,which will occur shortly
Connected for solar power process was explained very well and set up in a couple of working days
Service agent answered all my questions in a way that was easy to understand
Very professional and clear understanding of my needs, able to give informations. Make good advice for my situation and enquires and run down the bills and explained clearly for me.
good energy company
been happy with 1st as my bills have gone down. will stay with these guys and highly suggest to check these guys out
agents are well spoken and very helpful too
Good customer service and reasonable price
Good customer service and reasonable price. Good rate offer when call and not much time take to set up . It’s very reliable and happy with service they provide. Thank
The rep on the phone made the switching process so easy and took very little time. I have received my first bill and as promised has reduced drastically. I am very happy with their service
Excellent service, thank you
Truely amazing, professional customer service. I was able to save good amount of money by choosing what they have to offer. I wish I knew about them sooner. Never mind
One of the Cheapest electricity & gas rates around my area. Awesome customer service with fast connection. I would Highly recommend 1st energy If some someone’s having bad experience thro different retailers around the market.
Genuinely good electricity rates
Incredibly good electricity rates and great customer service agents and experience! High recommend this company. Great place to have a look a good rate and they take care of you
Finally an electricity company that honours what they promise. Really happy with their customer service and most importantly they have really cheap rates. Looking forward to seeing cheap bills going forward.
Questions & Answers
Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??
Hi irc, no that is not correct. 1st Energy was started by 4 individuals - 2 who are Melbourne born and bread and the other 2 who are New Zealand born and bread. In 2016, 1st Energy sold a small share of the business to ERM Power who are in Brisbane. If you would like any further clarification, please let me know. Many thanks Sarah
Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service
That's great to hear. We do hear a lot of stories about us being connected to China and all over the place but nope, all our staff are based in Australia. I'm not sure where all these stories originate from but I'm glad you asked and gave us the chance to set the record straight on this occasion.
can i get a pensioners concession?
Hi Robyn, absolutely. Please ring the call centre on 1300 426594 with your card details and the team will ensure you get your concession. Many thanks
Why don't they answer emails or enquiries via their website?
Such a small company they have only a call centre.No customer service skill.
Hi Dave, we have a click to chat function on our website for enquiries or alternatively you can email support@1stenergy,com.au and a member of our team will be able to assist you. Alternatively you are welcome to call our team on 1300 426594 for assistance. I can organise for a member of the team to ring or email you if you provide me with your account number. Kind regards Sarah
Thanks. I cannot find a chat function on the website. I have sent several emails and online enquiries without result until now. I have just received an email from Bri at customer service, so will proceed with that.
Get an answer from our members and 1st Energy representatives
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