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1st Energy

1st Energy

2.2 from 179 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.8 (44)
  • Customer Service
    4.7 (47)
  • Rates and Fees
    4.7 (44)
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Jaz and Sam S.
Jaz and Sam S.Hobart, TAS

Amazing, friendly customer service

published

Residential power, quick efficient and perfect performance. Ben was wonderful to deal with. I hope he sees this one day. A lovely gentleman who clearly enjoyed his job. Well done.

Transparency
5/5
Customer Service
5/5
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Brent J.
Brent J.Greater Melbourne (Metropolitan), VIC

Genuine local run Energy Company

published

I was able to save hundreds and love the fact the team is based in Melbourne.
A much better company than the big energy companies.
I’d highly recommend giving them a go.

Transparency
5/5
Customer Service
5/5
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Sailor
SailorMetropolitan Adelaide, SA
  • 5 reviews
  • 6 likes
  • Verified

Simple and honest supply

published

I swapped electricity providers when the rates increased, again. 1st Energy gave a better deal and a higher feed in tariff. I like the bill format because it is uncomplicated and provides the meter readings which my former provider did not.

Transparency
5/5
Customer Service
5/5
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Ellibon
EllibonNorth-West & West coast, TAS
  • 2 reviews

Don’t stick to their word

published
Transparency
1/5
Customer Service
1/5
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SnATas
SnATasTasmania
  • 3 reviews
  • 8 likes

Staff amaze, very helpful

published

No issues at all, amazing service and amazing staff no issues with my power at all tbh.
I’m glad we have more than one energy provider here, the only one we did have was kinda ordinary and didn’t seem to want to help but no issues like this with 1st energy

Transparency
5/5
Customer Service
5/5
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Signing up was simple

published

Signing up process was efficient
Your representative Toff came to our home and clearly advised the offers available.
We signed up and are now in the changeover process,which will occur shortly

Incentivised Review No
ServicesElectricity and Solar Buy-Back
1st Energy
Sarah L.1st Energy

Thank you for taking time to provide a review Tim and Sarah. We look forward to welcoming you on board! Many thanks

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Great service

published

Connected for solar power process was explained very well and set up in a couple of working days
Service agent answered all my questions in a way that was easy to understand

Transparency
5/5
Customer Service
5/5
1st Energy
Sarah L.1st Energy

Thanks very much for taking time to provide a review Darren. We are thrilled that you are pleased with the service.

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Wendy Z.
Wendy Z.22 Nov 2019
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Good service

published

Very professional and clear understanding of my needs, able to give informations. Make good advice for my situation and enquires and run down the bills and explained clearly for me.

Incentivised Review No
ServicesElectricity, Gas and Solar Buy-Back
Similar opinion? Write a review on ProductReview.com.au!
Abzo
AbzoGreater Melbourne (Inner), VIC

good energy company

published

been happy with 1st as my bills have gone down. will stay with these guys and highly suggest to check these guys out
agents are well spoken and very helpful too

Transparency
5/5
Customer Service
5/5
1st Energy
Sarah L.1st Energy

Thank you very much for taking time to provide a review Abzo. It's great to hear your bills have gone down.

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James khan
James khanGreater Melbourne (Inner), VIC

Good customer service and reasonable price

published

Electricity
Good customer service and reasonable price. Good rate offer when call and not much time take to set up . It’s very reliable and happy with service they provide. Thank

Transparency
5/5
Customer Service
5/5
1st Energy
Sarah L.1st Energy

Thank you for taking time to provide a review James. Much appreciated.

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Great company

published

The rep on the phone made the switching process so easy and took very little time. I have received my first bill and as promised has reduced drastically. I am very happy with their service

Transparency
5/5
Customer Service
5/5
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Excellent service, thank you

published

Truely amazing, professional customer service. I was able to save good amount of money by choosing what they have to offer. I wish I knew about them sooner. Never mind

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Energy Providers

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Excellent service

published

One of the Cheapest electricity & gas rates around my area. Awesome customer service with fast connection. I would Highly recommend 1st energy If some someone’s having bad experience thro different retailers around the market.

Incentivised Review No
ServicesElectricity and Gas
Similar opinion? Write a review on ProductReview.com.au!

Genuinely good electricity rates

published

Incredibly good electricity rates and great customer service agents and experience! High recommend this company. Great place to have a look a good rate and they take care of you

Transparency
5/5
Customer Service
5/5
1st Energy
Sarah L.1st Energy

Thank you very much for taking the time to provide a review Moaz. We are thrilled you are pleased with 1st Energy!

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Great Rates!

published

Finally an electricity company that honours what they promise. Really happy with their customer service and most importantly they have really cheap rates. Looking forward to seeing cheap bills going forward.

Transparency
5/5
Customer Service
5/5
1st Energy
Sarah L.1st Energy

Thank you so much for taking time to provide a review Sayia. We are so pleased to hear you are happy with the service and you are enjoying the cheap rates. :-)

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Page 1 of 3

Questions & Answers

irc
ircasked

Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??

3 answers
1st Energy
Sarah L.1st Energy

Hi irc, no that is not correct. 1st Energy was started by 4 individuals - 2 who are Melbourne born and bread and the other 2 who are New Zealand born and bread. In 2016, 1st Energy sold a small share of the business to ERM Power who are in Brisbane. If you would like any further clarification, please let me know. Many thanks Sarah

irc
irc

Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service

1st Energy
Sarah L.1st Energy

That's great to hear. We do hear a lot of stories about us being connected to China and all over the place but nope, all our staff are based in Australia. I'm not sure where all these stories originate from but I'm glad you asked and gave us the chance to set the record straight on this occasion.

Robyn H.
Robyn H.asked

can i get a pensioners concession?

1 answer
1st Energy
Sarah L.1st Energy

Hi Robyn, absolutely. Please ring the call centre on 1300 426594 with your card details and the team will ensure you get your concession. Many thanks

DaveA
DaveAasked

Why don't they answer emails or enquiries via their website?

6 answers
Sam
Sam

Such a small company they have only a call centre.No customer service skill.

1st Energy
Sarah L.1st Energy

Hi Dave, we have a click to chat function on our website for enquiries or alternatively you can email support@1stenergy,com.au and a member of our team will be able to assist you. Alternatively you are welcome to call our team on 1300 426594 for assistance. I can organise for a member of the team to ring or email you if you provide me with your account number. Kind regards Sarah

DaveA
DaveA

Thanks. I cannot find a chat function on the website. I have sent several emails and online enquiries without result until now. I have just received an email from Bri at customer service, so will proceed with that.

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Details

CategoryEnergy Providers
Services ProvidedElectricity
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