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1st Energy

1st Energy

2.3 from 164 reviews · View Statistics
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Reviews

  • Transparency
    4.3 (3)
  • Customer Service
    3.5 (4)
  • Rates and Fees
    4.0 (3)
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Graeme
GraemeLaunceston, TAS

Change

published

Have only just joined up so I have nothing to review at this stage. In Tasmania we have just been informed the Economic Regulator has indicated a 7.1% cut in power bills from next month and am hoping 1st Energy will follow suit.

Incentivised Review No
ServicesElectricity
1st Energy
Sarah L.1st Energy

Thank you Graeme. I am pleased to report we will be passing on the reduction to our Tasmanian customers. There will be notices going out to all Tasmanian customers next week notifying them of the change. Kind regards Sarah

Graeme
Graeme

Good news, Thank you Sarah.

Trevor Thrale
Trevor ThraleSouth-East, TAS
  • 2 reviews

Very difficult to contact

published

I tried to join 1st Energy in March and heard nothing. Tried again in April and thought I had signed up. I have now received two emails with two different account numbers. I am unable to to log on. Every time I try and use the forgot password option. It simply states successful check your email. I have checked my main and junk absolutely nothing. Combine this with it being difficult to contact them has made for a poor start.

Customer Service
1/5
Incentivised Review No
ServicesElectricity and Solar Buy-Back
1st Energy
Sarah L.1st Energy

Hi Trevor, I'm very sorry to hear your feedback. I will ask a member of the team to give you a ring to reset your password for you and confirm your account number. Kind regards Sarah

It's good but there is always room for perfection.

published

Power is good, constantly. No black outs unless serve storms or power plant failers.

Only have electricity for home appliances, including hot water.

Stove is Bottle gas for the top, but electric oven.

Thanks.

Transparency
4/5
Customer Service
4/5
1st Energy
Sarah L.1st Energy

Thanks for taking the time to provide a review David. Great to hear you are pleased with the service.

Michelle Jaques J.
Michelle Jaques J.Metropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Really good customer service offering electricity....

published

great customer sales service from Charlie originally. I Had to call back as several days in I haven't recieved welcome sales pack (as I need this to compare before 10day cooling off period) but was assured by Matthew promptly and kindly that it is already coming in mail ...looking forward to check bbn it out and good to see an Australian company with adviced good rates......

Transparency
4/5
Customer Service
4/5
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Robyn
RobynLaunceston, TAS

This was a very profitable change for me

published

Mine is domestic service, with solar feedback and pensioner discount. The service is everything expected when I changed companies and I am very pleased with my change to 1st Energy.

Incentivised Review No
ServicesElectricity and Solar Buy-Back
Andrew
AndrewSouth-East, TAS
  • 16 reviews
  • 5 likes

Great, reliable service

published

I have had electricity connected for 8 months with 1st Energy and have been very satisfied. I was previously with Aurora Energy. The sign-up process was very easy and connection went without a hitch. On the times I have had to call customer service I have found them to be very helpful and with only minimal time spent on hold.

I find the billing system effective and like the fact that there are many payment methods bills, however I do find the online customer portal can be a little slow at times. Maybe this can be improved in the future.

Transparency
5/5
Customer Service
5/5
Tiger
TigerSouth East Queensland, QLD
  • 5 reviews
  • 2 likes

Competitive rates, poor service

published

Set up with ALINTA, very good to start until you have to contact them which is a dog chasing tail. Emails with customer service so had a name however you can not talk to them as their Philippines call center refused to put you through & very arrogant. Alinta had failed to load my seniors discount for 2 billing cycles. At first said it was my fault but I had proof, then said that my number was wrong. Finally they admitted that it was not put in on their end, all of this has been 3 weeks arguing. Alinta rely on a third company for energy & meter reading & could not answer some questions, why a 83% increase when same household 2pax, mtr behind gates so not read. Not good when Alinta are the provider. William

Incentivised Review No
ServicesElectricity and Solar Buy-Back

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Questions & Answers

irc
ircasked

Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??

3 answers
1st Energy
Sarah L.1st Energy

Hi irc, no that is not correct. 1st Energy was started by 4 individuals - 2 who are Melbourne born and bread and the other 2 who are New Zealand born and bread. In 2016, 1st Energy sold a small share of the business to ERM Power who are in Brisbane. If you would like any further clarification, please let me know. Many thanks Sarah

irc
irc

Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service

1st Energy
Sarah L.1st Energy

That's great to hear. We do hear a lot of stories about us being connected to China and all over the place but nope, all our staff are based in Australia. I'm not sure where all these stories originate from but I'm glad you asked and gave us the chance to set the record straight on this occasion.

Robyn H.
Robyn H.asked

can i get a pensioners concession?

1 answer
1st Energy
Sarah L.1st Energy

Hi Robyn, absolutely. Please ring the call centre on 1300 426594 with your card details and the team will ensure you get your concession. Many thanks

DaveA
DaveAasked

Why don't they answer emails or enquiries via their website?

6 answers
Sam
Sam

Such a small company they have only a call centre.No customer service skill.

1st Energy
Sarah L.1st Energy

Hi Dave, we have a click to chat function on our website for enquiries or alternatively you can email support@1stenergy,com.au and a member of our team will be able to assist you. Alternatively you are welcome to call our team on 1300 426594 for assistance. I can organise for a member of the team to ring or email you if you provide me with your account number. Kind regards Sarah

DaveA
DaveA

Thanks. I cannot find a chat function on the website. I have sent several emails and online enquiries without result until now. I have just received an email from Bri at customer service, so will proceed with that.

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Details

CategoryEnergy Providers
Services ProvidedElectricity
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