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1st Energy
3.3 from 319 reviews · View Statistics
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Reviews

  • Transparency
    3.0 (2)
  • Customer Service
    3.0 (3)
  • Rates and Fees
    3.0 (3)
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Keith
KeithWestern District, VIC
  • Verified

Not connected to you yet

published

We have existing electricity was 20 solar panels I think you are a bit early with this because we haven’t changed over as yet so I can’t comment too much

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks Keith. Hopefully we exceed your expectations and you rate us 5 stars next time we ask. Kind regards Sarah

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  • Verified

Clean and reasonably priced energy.

published

Electric and solar and we changed over to electric from bottle gas. Good set up process and installation was totally efficient. Reliability of power supply is the rare couple of drop outs due to storms. very good.

  • Incentivised Review No
  • ServicesElectricity and Solar Buy-Back
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Julian. Kind regards Sarah

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  • Verified

Slow down I can’t understand you ?

published

Initial sales person on phone was on a mission and difficult to understand during our conversation. I nearly gave up multiple times ! To rushed. Unnecessary and confusing at times. Must need to meet tight sales targets ??

  • Customer Service
  • Rates and Fees
1st Energy
Sarah L.1st EnergySend a private message

Thanks for the feedback Fletcher. I will look on the system to see who the sales person was so we can pass this on. Many thanks Sarah

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Chelleid
ChelleidTasmania
  • 28 reviews
  • 35 likes

Better rebate than the alternative but only just.

published

Changed to this crowd because they had a slightly better solar rebate but in reality, it isn't a whole lot better, only a few bobs. They only send email bills not posted ones. I would like a smart metre supplied automatically. They do not do this.

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message
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Kiggle78
Kiggle78lakes entrance
  • 3 reviews

Didn’t have an issue for 18 months but ended on a sour note

published
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Questions & Answers

Beach L.
Beach L.asked

Hi there
Will you be increasing your electricity rates shortly as many other power companies are, if so by how much?

No answers
Gle
Gleasked

If I have a credit on my account from feed in tariff, what is the process to get that paid back to me?

3 answers
1st Energy
Sarah L.1st EnergySend a private message
Gle
Gle
1st Energy
Sarah L.1st EnergySend a private message
irc
ircasked

Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??

3 answers
1st Energy
Sarah L.1st EnergySend a private message
irc
irc

Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service

1st Energy
Sarah L.1st EnergySend a private message
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Details

CategoryEnergy Providers
Services ProvidedElectricity
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