Better rebate than the alternative but only just.
Changed to this crowd because they had a slightly better solar rebate but in reality, it isn't a whole lot better, only a few bobs. They only send email bills not posted ones. I would like a smart metre supplied automatically. They do not do this.
Didn’t have an issue for 18 months but ended on a sour note
Cold called by this mob offered better discounts than alinta who I’d been with for a couple of years . Made the switch no dramas then rates went up considerably in January . Finally decided to switch back to alinta when I realised I could save at least $80 a month . Silly me didn’t read the fine print and won’t get a discount on my final bill and the guy from 1st energy called right before I was being switched back over to alinta to offer a 47% discount . I told him I would like to
Quickly chat about it with my husband which I was not allowed ...
Questions & Answers
Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??
Hi irc, no that is not correct. 1st Energy was started by 4 individuals - 2 who are Melbourne born and bread and the other 2 who are New Zealand born and bread. In 2016, 1st Energy sold a small share of the business to ERM Power who are in Brisbane. If you would like any further clarification, please let me know. Many thanks Sarah
Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service
That's great to hear. We do hear a lot of stories about us being connected to China and all over the place but nope, all our staff are based in Australia. I'm not sure where all these stories originate from but I'm glad you asked and gave us the chance to set the record straight on this occasion.
can i get a pensioners concession?
Hi Robyn, absolutely. Please ring the call centre on 1300 426594 with your card details and the team will ensure you get your concession. Many thanks
Why don't they answer emails or enquiries via their website?
Such a small company they have only a call centre.No customer service skill.
Hi Dave, we have a click to chat function on our website for enquiries or alternatively you can email support@1stenergy,com.au and a member of our team will be able to assist you. Alternatively you are welcome to call our team on 1300 426594 for assistance. I can organise for a member of the team to ring or email you if you provide me with your account number. Kind regards Sarah
Thanks. I cannot find a chat function on the website. I have sent several emails and online enquiries without result until now. I have just received an email from Bri at customer service, so will proceed with that.
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