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1st Energy
3.3 from 319 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.1 (16)
  • Customer Service
    4.4 (20)
  • Rates and Fees
    3.8 (18)
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Nic
NicHobart, TAS

App Could do with some updates

published

Have been great to deal with. Very helpful over the phone

  • Customer Service
  • Rates and Fees
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Nic. Much appreciated.

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Jane
Jane
  • 2 reviews
  • Verified

Great customer service

published

Easy to understand the bill what your consuming and how it’s charged

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Jane. Much appreciated.

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Review collected in partnership with 1st Energy

  • Verified

Very good

published

Just swapped from aurora to 1st energy and been good so far!

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Craig, much appreciated.

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Review collected in partnership with 1st Energy

Andrew
AndrewHobart, TAS
  • Verified

Appears to be a good energy option, time will tell.

published

Swapped from current provider to 1st Energy due to slightly better solar feed in tariff.

  • Customer Service
  • Rates and Fees
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Andrew, much appreciated.

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Review collected in partnership with 1st Energy

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  • Verified

So far, so good

published

Transfer from Aurora Energy to 1st Energy. This covered both residential and solar power input to the grid. I had previously been a customer of Aurora Energy for around 45 years.

  • ServicesElectricity and Solar Buy-Back
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Margaret. Much appreciated.

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Review collected in partnership with 1st Energy

The reviewer stated that an incentive was offered for this review

Carol
CarolHobart, TAS
  • Verified

I’m Excited

published

I am currently awaiting changeover to first energy and am anticipating considerable savings generated by my solar power. Will was easy to deal with and made things totally seamless. Thanks again

  • Incentivised Review No
  • ServicesElectricity
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Carol. Welcome on board. :-)

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Corey.v
Corey.vLaunceston, TAS
  • 5 reviews
  • Verified

Better than our previous provider

published

We now get a better rebate for our solar. With energy prices rising we need to save as much as possible. That’s why we switched to 1st Energy. A free app that shows our usage and solar production which helps us monitor our energy.

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thank you very much for taking time to provide a review Corey. Much appreciated.

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Review collected in partnership with 1st Energy

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Kaye
KayeLaunceston, TAS
  • Verified

Haven’t officially transferred yet but looking forward to the discount off my next power bill as RACT member.

published

First Energy as new retailer. Online setup with support from Suzzanna - easy and only took a few minutes. Have not received closing bill from Aurora as yet. No issues with power supply - changed over due to discount.

  • Incentivised Review No
  • ServicesElectricity
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Kaye. We are delighted to be welcoming you on board. :-)

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  • Verified

1st Energy - Definitely Worth the Switch

published

Following the installation of solar panels, etc., we changed to 1st Energy. The switch was seamless and we have experienced only the occasional drop-out - certainly no more frequently than with the previous provider.

  • Transparency
  • Customer Service
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  • Verified

Friendly, helpful

published

Solar energy, fast instillation and set up within a day, too soon to comment on reliability etc it’s only been a week since instillation but I’m hoping I’m on the right path to saving energy.

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Carol. We are thrilled to be welcoming you on board. :-)

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  • Verified

Login help

published

After numerous emails on how to long in, I spoke to a consultant who assisted me. Grateful for the assistance given by the consultant. Would recommend her for her knowledge.

  • Incentivised Review No
  • ServicesElectricity and Gas
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Mario. Much appreciated.

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Review collected in partnership with 1st Energy

Chel
Chel
  • 2 reviews
  • Verified

Good prices

published

Changing suppliers was quickly and easily achieved, and the consultant was very helpful. I was pleased at the cost saving. I'm hopeful that 1st Energy will continue to be a good choice

  • Incentivised Review No
  • ServicesElectricity
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Chel. We are thrilled to be welcoming you on board.

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Review collected in partnership with 1st Energy

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Peter
PeterMetropolitan Adelaide, SA
  • 2 reviews
  • Verified

Simple changeover

published

The changeover interaction was very simple, quick and easy (as long as you have your identifying stuff ready and accessible). The staff member at 1st Energy was knowledgable, helpful and prompt

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks for the review Peter. Much appreciated. Kind regards Sarah

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William
WilliamNorth-West & West coast, TAS
  • Verified

simple monthly accounts

published

tariff 93 power with solar feed in from a 10megawatt optimised tier on solar system
We have outages due to Tasnetworks lines and we live in a rural area so there is nothing we can do about outages

  • Incentivised Review No
  • ServicesElectricity and Solar Buy-Back
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review William. Kind regards Sarah

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Review collected in partnership with 1st Energy

  • Verified

Will understand when I receive paperwork

published

Electricity. Not yet aware of change over. So unaware of drop outs. There is nothing to report. Contract still undelivered at this time. Therefore this is all you are getting from me.

  • Transparency
  • Customer Service
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Page 1 of 2

Questions & Answers

Beach L.
Beach L.asked

Hi there
Will you be increasing your electricity rates shortly as many other power companies are, if so by how much?

No answers
Gle
Gleasked

If I have a credit on my account from feed in tariff, what is the process to get that paid back to me?

3 answers
1st Energy
Sarah L.1st EnergySend a private message
Gle
Gle
1st Energy
Sarah L.1st EnergySend a private message
irc
ircasked

Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??

3 answers
1st Energy
Sarah L.1st EnergySend a private message
irc
irc

Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service

1st Energy
Sarah L.1st EnergySend a private message
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Details

CategoryEnergy Providers
Services ProvidedElectricity
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