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1st Energy
3.3 from 319 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.9 (105)
  • Customer Service
    4.9 (111)
  • Rates and Fees
    4.7 (99)
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Russell
RussellHobart, TAS
  • Verified

Can’t live without it

published

Had to fix the app not dropping out , power is fin in

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Russell. Much appreciated.

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Review collected in partnership with 1st Energy

Sally O'wheel
Sally O'wheelNorth-West & West coast, TAS
  • 2 reviews
  • Verified

We can’t believe it!

published

We have solar panels. Before we signed on to 1st Energy we used to get big electricity bills. Since we swapped we pay nothing in summer and very little even in winter.

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Sally. We are thrilled to hear this! :-)

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Review collected in partnership with 1st Energy

Ian
IanLaunceston, TAS
  • Verified

Great decision to shift to 1st Energy

published

Solar Power
Easy set up within time frame discussed
Very Reliable, No drop outs

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Ian. Great to hear you are a happy customer. :-)

Ian
Ian

Very Happy

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Review collected in partnership with 1st Energy

  • Verified

So far so good!

published

We are still in the 10 day cooling off period but so far everything is going well. Good communication is the key!

  • Incentivised Review No
  • ServicesElectricity and Solar Buy-Back
1st Energy
Sarah L.1st EnergySend a private message

Thank you very much for taking time to provide a review Cedric. Much appreciated.

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Review collected in partnership with 1st Energy

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Kat
KatHobart, TAS

The service has been perfect

published

We are on electricity. The power was on when we moved in so it was a very quick process. So far the power has been very reliable & the customer service was awesome. I highly recommend 1st Energy

  • Incentivised Review No
  • ServicesElectricity
1st Energy
Sarah L.1st EnergySend a private message

Thank you very much for taking time to provide a review Kat. Great to hear the feedback! :-)

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Rob
RobCentral Highlands and Goldfields, VIC
  • 5 reviews
  • 4 likes
  • Verified

With all the turmoil going on It hard to get great service and product. Price is really important. Great work

published

Power is constant, on and solar helps a lot to bring the price down. Much Cheaper than the previous supplier.

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Rob. Delighted with the feedback. Much appreciated.

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Cristina C
Cristina CGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

No issues at all!!!

published

Have been an electricity customer for awhile and had no issues at all!
The fact that they are Australian based is always a plus!!!

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Cristina. Great to hear the feedback. :-)

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Review collected in partnership with 1st Energy

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David
DavidHobart, TAS
  • Verified

Very Satisfied

published

I just made a phone call the process took something like half to three quarters of an hour. We have not had any significant power failures.

  • Incentivised Review No
  • ServicesSolar Buy-Back
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review David, much appreciated.

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Review collected in partnership with 1st Energy

  • Verified

Excellent Service

published

Easy to get set up, was ready to go on the day of move in.

  • Incentivised Review No
  • ServicesElectricity
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Natalia. Much appreciated.

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Review collected in partnership with 1st Energy

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  • Verified

This is amazing, cant bother getting any other service.

published

I was glad to be in contact with you power supply, I was living in my house with no power while willing to connect from different energy. I had a great customer service and was a very quick power supply.

  • Incentivised Review No
  • ServicesElectricity
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Aachal. Great to hear the feedback. Many thanks Sarah

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Said
SaidGreater Melbourne (Metropolitan), VIC
  • Verified

Excellent service.

published

The service for both gas and electricity has been good and as initially promised.

  • Incentivised Review No
  • ServicesElectricity, Gas and Solar Buy-Back
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Said, much appreciated.

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Review collected in partnership with 1st Energy

Kennith
KennithCentral, SA
  • Verified

Good service ..good feed in rates

published

Power bills good feed in tariff ok looking forward to a few more cents in tariff

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Kennith, much appreciated.

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Michael D
Michael DLAUNCESTON
  • 3 reviews
  • Verified

Excellent Customer Service

published

I rang to enquire when my bill would be sent and was given the option of having emailed to me on the spot.
This was concluded whilst I was still on the phone, very efficient...

  • Incentivised Review No
  • ServicesElectricity
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Michael. Great to hear you were pleased with the service. :-)

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Review collected in partnership with 1st Energy

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Ron
RonLaunceston
  • 3 reviews
  • Verified

They are doing a wonderful job

published

I have solar panels put in, And it’s keeping my costs very reasonable. I’m a happy chappy

  • Transparency
  • Customer Service
1st Energy
Sarah L.1st EnergySend a private message

Thanks very much for taking time to provide a review Ron. We are thrilled to hear you are a happy chappy. :-) Kind regards Sarah

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Review collected in partnership with 1st Energy

  • Verified

Electricity swap review

published

Very helpful advice and reassurance given and very clear messaging!

  • Incentivised Review No
  • ServicesElectricity
1st Energy
Sarah L.1st EnergySend a private message

Thanks for taking time to provide a review Geraldine, much appreciated. :-)

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Review collected in partnership with 1st Energy

Page 1 of 7

Questions & Answers

Beach L.
Beach L.asked

Hi there
Will you be increasing your electricity rates shortly as many other power companies are, if so by how much?

No answers
Gle
Gleasked

If I have a credit on my account from feed in tariff, what is the process to get that paid back to me?

3 answers
1st Energy
Sarah L.1st EnergySend a private message
Gle
Gle
1st Energy
Sarah L.1st EnergySend a private message
irc
ircasked

Who owns 1st energy , ie to whom are dividends or profits sent to. I have been told there is a link to Indian business concerns, is this correct??

3 answers
1st Energy
Sarah L.1st EnergySend a private message
irc
irc

Thankyou for your prompt reply, it is most reassuring as otherwise we were very happy with your service

1st Energy
Sarah L.1st EnergySend a private message
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Details

CategoryEnergy Providers
Services ProvidedElectricity
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