This card was previously called 28 Degrees Mastercard.
No Annual Fee
No International Transaction Fees
No Currency Conversion Fees
Reviewers complain about fees when paying off the card (e.g. $0.95 BPAY fee)
Website and app experience seen as sub-par
|Category||No Annual Fee Credit Cards and Frequent Flyer & Travel Credit Cards|
|Benefits||No Foreign Transaction Fee|
|Minimum Credit Limit||$6,000|
|Additional Cardholder Fee||$0 p.a.|
|Contactless Payments||Apple Pay, Fitbit Pay, Garmin Pay, Google Pay and Samsung Pay|
|Rates & Fees|
|Purchase Rate||21.99% p.a.|
|Cash Advance Fee||3%|
|Late Payment Fee||$30|
|Annual Fee||$0 p.a.|
|Foreign Transaction Fee||0%|
|Overseas ATM Withdrawal Fee||$0|
|Interest Free Period||55 days|
|Cash Advance Rate||21.99% p.a.|
|Release date||Aug 2006|
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Retirees stay away
Retirees, don’t waste your efforts with the lengthy application only to be declined without a sound or credible reason.
As I am about to go on a 3 month overseas holiday, fully paid with my own cash, the 28 degree credit card seemed like a good idea instead of using my existing credit card but my application was declined because my bank statements did not show a regular income such as a wage earner and I would not engage my accountant at $200 per hour to issue a statement about my income.
I am a self funded retiree with personal investm...ents as well as investments in a Self Managed Super Fund with earnings from bank interest, dividends and share trades. I also own my own home, own my car, have excellent credit rating, no debts whatsoever, and have loads of cash on hand as proved by the bank statements I forwarded and I explained that I withdraw whatever I wish from my super fund. All this was still not good enough for GE Money. GO FIGURE! I concluded GE Money is mostly interested in high risk applicants from whom they would earn greater profits as they are more likely to pay GE Money’s high interest rate. No annual fees, no foreign conversion fees, low cost travel card if balance is paid in full. Application declined.
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I reviewed the 28 Degrees master card late last year and decided it would be great for my upcoming trip to Spain in May 2014. One review said to preload the card with my dollars so cash advances wouldn't cost. Did that and then got a nasty surprise when I withdrew my own funds. 300 euros cost me over $13 in fees to take out my own money! Made the same transaction 2 weeks later with my NAB debit card with no fees and a slightly better exchange rate! Exchange rate could have been the luck of the draw but not sure now if I would have been better to use the NAB card all the way.
Not convinced there are any now
Fee to withdraw my own money
Just cut up my card - 3% Cash Advanced fee. No thanks
I used a friends card for pre loaded cash advanced last year, great! no fees.
now they have introduced a 3% cash advanced fee EVEN on pre loaded amounts.
Not worth using overseas - CitiBank Everyday Access has $0 fees!
There are other banks out there that are better for travelling
Used to have 0% cash advanced fees - great for travelling
Now has fees for cash advanced. not worth it
Was Good But Not Anymore
A wrote up a favourable review last year on this card but since the new fees have come in they are no better than anybody elses. In Thailand last year when I made a 20,000 Baht withdrawal from an ATM, I paid zero fees with the card pre-loaded with my money. Now that same transaction costs me around $25, that is very expensive for a small withdrawal. I am not using it for ATM withdrawals anymore as there are better options out there.
Was Good Without Currency Conversion Fees
Currency Conversion Fees
Was brilliant...now just ok
Used to be the best card for international purchases and travel but they have now introduced fees. Before 2014 you could preload the card with money before going abroad and make ATM withdrawals for free. Was slugged with a 3% cash "advance" fee when making ATM withdrawal whilst overseas when my account was in credit. They introduced this charge without telling me. Still ok for making overseas purchases though. Time to move to Citibank Plus for overeseas cash.
Overseas purchases no fees
Expensive overseas cash fees despite preloading card
Customer service, zero stars...
I have been on the phone waiting for over 50 minutes now... I am only new to this card and have a series of questions that I machine or the website cant answer... I dont seem to have any options but keep waiting...
generally accepted overseas
customer service, horrible.
Fine if you are very careful
GE isn't a bank. Numerous friends with high incomes have been refused a card while their children on low incomes with high debt obtain one. It appears that they are interested in those likely to pay the high interest fees. Nevertheless if you manage to get one and pay off on time it is useful for overseas purchases.
No conversion fees on purchases. Would recommend for this purpose only
Bad customer service, slow to update on line - no way of accurately checking your current status
Why can we not contact via email??
So currently sitting in Greece panicking as around $900 has just disappeared from my card and the transactions do not add up at all. Of course these people cannot be contacted via email. I thought these cards automatically converted from AUD to the relevant currency free of charge? How does €100 = $127AUD when the Australian dollar has been hovering around $1.26 to 1euro?
To say these cards are accepted everywhere is just not the case. I have lost track of the amount of times I've been told "we only accept (insert country) credit cards" and this is my guess as to why I'm getting charged $127 for $100 withdrawals from strange local ATMS but who knows. Not sure what I am going to do.
I have been travelling now for two weeks and I can't call as I do not have a phone to pay off my card as I have exceeded my limit but I can't pay my card off because I have not received my statement yet. I have found no way to find how to pay it early thus I have just had to use my regular credit cards. They offer no contact email and my Internet login has not worked for the last week.
There are no annual fees
No online support to travellers without phones. Can't pay card of without receiving statements
Not worth it in South America
Don't bother in South America. Minimal Westpac affiliated ATM's. You will attract a charge at almost all ATM's. Haven't been able to login with provided temporary passwords for over 3 days. No online support or even lists of Westpac banks on their site. Site has been constantly down.
Poor phone customer service made to wait for over 5 minutes on hold at a call centre while they tried to give me answers and bank locations total time on phone over 30 mins. Ended up with no answers except there were no affiliates and still can't log in. Sure...you can use the card at an ATM but I haven't been able to use it over the counter at a bank yet to avoid ATM fees. Claims of multi national access with no fees are not totally true. For sure it is cheap and will work well in other countries but do your research before getting this card for South America. No annual fees or international transaction fees No online support only phone, phone support average to poor, minimal Westpac affiliates in South America, site constantly down
Application processing time
Made an application today after seeing "Approved in 60 seconds" banner. Unfortunately after spending 10 minutes filling forms got a response that it will take up to 10 business days to review it. Since I've applied only for a $1000 credit limit, have a good credit history and was already a customer of GE money I was surprised by long processing time.
2 weeks waiting time is not good option for me. I think a lot of people will prefer a "debit" card with similar features rather having to go through long approval process for line of credit
No currency conversion fees for withdrawing money in ATM and payments
No "debit" card option and long application process.
I am on a Old State Super pension and just tried to get a card. I sent them all details but still wanted an accountant to verify. Obviously GE has no idea how this super scheme works and just lumps everyone together. Their accountants should know how this pension works. I told them to forget it's all too hard.
thought it would be a good card to take o/s
Ignorance of Australian super schemes
Poor customer service
I applied for the card and was rejected by email, with a phone number to contact to discuss it if I wanted. Fair enough, however, when I phoned the number given, I was told that I needed to call a different number, which then gave a recorded message saying that number was no longer used, and to call Yellow Pages for the correct number. Went to 28 Degrees/GE site and phoned a third number, to be told that, in general terms, I had been rejected because I didn't meet their criteria. I didn't need to phone them to find that out - obviously, I had...n't met at least one criterion. I wanted to know on what basis I'd been rejected, so I could address whatever they saw as the problem. For example, if my income wasn't high enough, I could have then made a joint application with my wife, using her income. After explaining this, I was told that he would speak to someone else to give me more information. After being on hold for 8 minutes, with no prospect of actually speaking to someone again, I gave up. There also is no option to query via email, so I'm assuming they don't actually want to receive complaints or questions. Irritating and a waste of my time. No real attempt to justify their decision
Do not rely soley on this card as your only cash supply
I am going to Europe in 4 weeks time for a couple of months and found that this card has no ATM withdrawal fees - great. Therefore, I ordered my card and am yet to even depart the country and I have had a number of issues. Firstly, I wanted to create a PIN for my card as many operators in Europe won't accept just a signature. So I phoned the Service Centre only to be told that I cannot create a PIN as the system is down. That's ok, I understand these thing happen - however; when asked how long the system would be down for (and expecting the ans...wer to be a few hours max) I was told it has been down for several days and that it will be another week until it is resolved. "What?" I gasped! The guy then says to me "OK let me just check to see if it's working" - and it was! So somehow we went from needing to wait a week to organise the PIN, to magically getting it done there and then. Weird. The other issue I have - and continue to have - is accessing my account online. I can't get in! I typed my password in 3 times (correctly), and my account got locked. Ok, so i requested a temporary password to be emailed to me - the temporary password dosen't work either! So I call the Service Centre - the lady is very nice, but utterly unhelpful. Her advice: "copy and paste the password emailed to you and try and log in that way, instead of typing it". Uh ok. Still doesn't work. So she resends me another temporary password - still doesn't work. So I am told to wait 24 hours and then request a new temporary password. UH! So I did - requested a new temporary password today, but guess what? Despite getting a message saying the temporary password has been emailed to me - I am still waiting over 2 hours later (and counting) for the email with the password to come through. My advice if getting this card - ensure you have other available sources of cash, because if anything does go wrong, it seems like nothing is ever a quick fix. No ATM fees Too slow to sort out issues
Good to travel with, but pay it off!
Great for overseas travel, but make sure you pay up in full by the due date otherwise you'll get hit with heft interest payments. For example, my balance was $2100, interest charged was $71.00. Quite high considering!
No fees on when travelling abroad
High interest and vague funny pay in full rules
No one home when you need help
With 3 auxiliary questions for security you don't need to get locked out when you stuff up one of your 47 passwords!
Being able to at least notify a problem via secure email would be nice, especially when there's no one there to get hold of.
Faster processing of transaction details for online verification would be helpful.
I'm about to head for Africa. I do not believe 28 Degrees will be there for me if I need help. For communication via secure email and a 24/7 presence, I think I'll be canning 28 Degrees and go with Bank West's better package and much more inspiring customer support.
If you happen to attempt to use this card for an overseas online purchase, you need to make sure that it gets processed in a particular timeframe.
I had 2 transactions declined because the online seller I attempted to purchase from processed the transaction at the "wrong" time.
When I contacted their "Indian" helpdesk, I was told that there is a window of time which they consider to be when frauds are most likely to occur and that I should just resubmit the transaction and it should work a sceond time.
Well it didn't and I was declin...ed again for being handled by the seller at the "wrong" time. When I queried what the "right" time of day might be, the help desk operator couldn't assist. He passed my call onto the fraud department and again the person I spoke to could only say to resubmit the transaction again. Unfortunately the item I was after was sold because of the declined transactions so I missed out. It's an absolute farce that they can consider certain times of the day to be invalid with international purchases. What a joke!
Benefits are considerably eroded if they charge interest day by day from the moment you withdraw cash while preventing you from 'overpaying' the card and using that balance. Not sure why having your cash in the interim isn't appealing enough for them. Application process was also confused and inconsistent across product documentation for additional card holder.
No international transaction fee.
Recent changes seem veiled - even own staff (Indian outsourced customer service staff by the sound of it) are not consistent in the story (rang 2 ppl to...
I've had a clear advantage for a while now. It started out all good, with no annual fee, low interest % etc. Recently they've sent a letter saying interest rates will go up to 19-20%. Charged me $ 35 overlimit fee a few times for a few cents overlimit that was due to their credit adjustments and not my purchase transactions. Not sure if all banks do that as I was told it's all in fine print. I agree with steveoverseas July 18th comment about outsourced customer service - not good at all but I remember calling them just couple of years ago and f...ound them okay. For years of having over 10K limit, I reduced it to 4K for sometime and recently tried to increase about 1K on my limit and was knocked back. I guess customer loyalty has not value anymore and am shopping for a better deal to transfer my balance into a different card. In short, it started out good but sadly the honeymoon is period is over!! Fee free international transactions,good to have this if you travel a lot. recently changed interest rate to match major bank credit cards, so not so good value anymore
I must have been lucky when it came to getting the card, had it in two weeks. Customer service is a real letdown though, every single time i have made a payment i pay (usually) 7-8 times what the minimum payment needs to be, but because i work remotely sometimes i dont get home before the end of the month but still make the payment regardless, lo and behold each time there is a $27 dollar late fee attached to the next statement. Speaking to customer service is practically impossible, useless menu options and then the obligitary 10-15 wait.... I...only use this card for overseas internet purchases which it seems to be well suited for. P.s, i never did send in my 100 points of id, they kept hounding me for it, saying the card would be de-activated..... but 2 years on i've still got it.. Good rates, no fees for foreign transactions. Indian call centre, honestly let the indians deal with the indians, i want to speak to an aussie.
Questions & Answers
Can Latitude 28° Cards be used for Travel / Holiday Trips within Australia?
I have used it in Australia the same as my ANZ card paying at the supermarket even. Just pay account on time so no fees. Friend recommended it to me as best for overseas, in his opinion and he travelled extensively pre covid.
if the monthly repayment due date of 28-degrees card is on Weekend or on holiday, will it be extended to the next business day automatically?
if the monthly repayment due date is on Sunday or holiday, will it be extended to the next business day automatically?
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