WORST tights I have EVER bought
I have now tried two pairs of 2XU tights - both valued at $140 - and neither worth even half of the price!! The first pair had major stitching failure within 6 months. I rang Doncaster 2XU (where I purchased the tights) - but they didn't have the same tights available. It was suggested to me that I drive nearly an hour to a store that had stock - when I asked the employee why I should have to drive 2 hours to fix their product failure, her response was that if I waited until more arrives, the manufacturing warranty could have expired!! I decide...d to return the tights for a different pair - which again had stitching fail within 46 DAYS!! I am appalled. When I emailed 2XU I got an email telling me to submit a form with details and images and evidence and send the tights back to them - like I'm not busy!! - and all this at my expense (plus its "recommended" that I purchase insurance on my parcel as they take no responsibility for lost postage). Additionally, the customer service person was flippant and unapologetic. I was "handled" and she couldn't have cared less. I will be returning the 2nd pair once the shops reopen and getting a refund. They are the WORST tights I have ever bought and I will stick with the other brands I trust. 2XU lacks quality for the price tag and should be avoided.
- Online store
Disappointing. Owned for less than 2 months before the strings came apart from the seam - expensive mistake.
I contacted 2XU customer service about a warranty, which on their website is listed as available for purchases under 12 months. After contacting them, they informed me they would not honour the warranty and that I would need to go through the retailer directly.
These cost me $140 and they lasted less than 2 months.
Currently going through the retailer to attempt a warranty
I ordered on 27 nov 2019 and i email them on16 Jan 20 and all they said it “technical error and will refund money back “
I totally understand that it’s a system error, but what I do not understand is the fact that why I am the one that have to be chasing for my order almost after 1 months from the date I ordered. Why wasn’t I inform of this earlier? And if I did not email you regarding this matter, when would I be hearing from you. I feel this is very poor customer services.
Find out how 2XU compares to other Clothing Shops & Brands
Know better, choose better.
Have they gone broke? Don't buy
I have been fleeced. I Haven't received good that were paid for in November 2019. They haven't replied to any email. They don't take telephone calls (it goes to an answering machine that they ignore.
Expected more from this brand.....don't buy from their online store.
Absolute worst customer service
Ordered items online that were not delivered, when emailed the customer service email I got ZERO responses , called the help number on the packing list and its disconnected. Then my item was refunded without any communication. Will never ever buy online from the again!!!
- Online store
2XU - 3/4 length compression tights are see through!!!!!
On 5 December 2019, I purchased two pairs of 2XU tights from the 2XU online store. One was the 3/4 length black compression tights (style WA2865b). They were delayed in arriving but when they did, they were completely see through, especially around the butt area! There is no way I can wear them! They also felt really flimsy around my legs, like there was no compression feature. I have an older full length 2XU compression pair (high rise with drawstring) which I love and which I compared the 3/4 length ones with. My older ones aren't see through...and feel nice and tight around my legs. The other pair I ordered were completely missing and still have not been delivered. I didn't even receive any communication from 2XU as to why they weren't included, yet they have my money. I'm so disappointed.
purchased 2xu tights from the compression outlet
I purchased 2XU compression tights through the compression outlet online, took forever to arrive and when they did they were way too small for their sizing more like childrens sizing. Also they are extremely thin not genuine at all we contacted them and they said to follow their returns policy online but they keep removing their website so you cannot even view the returns and by seeing other complaints online it looks like they refuse to refund any purchases stay clear of this company the worst online experience we have come across they don't deserve 1 star a zero.
Questions & Answers
Sorry, there are no questions yet.
|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.