- Online store
Disappointing. Owned for less than 2 months before the strings came apart from the seam - expensive mistake.
I contacted 2XU customer service about a warranty, which on their website is listed as available for purchases under 12 months. After contacting them, they informed me they would not honour the warranty and that I would need to go through the retailer directly.
These cost me $140 and they lasted less than 2 months.
Currently going through the retailer to attempt a warranty
Take your money - no product and no customer service
2XU advertised a sale around Christmas at 30% off so I ordered two pairs of compression shorts.
My order arrived around 2 weeks later with my original invoice and a single pair of calf sleeves .... an item I didn’t order. The invoice had someone else’s name on it yet my address.
My second order never arrived and has never been shipped ordered the same day.
Needless to say I emailed them with no response. I attempted to call their phone number on the invoice that is disconnected and no message service.
Happy to take your money however no service and no way to contact them. Probably the worst online shopping service going.
I wouldn’t trust 2XU again to be honest and won’t be buying from them again.
- Online store
2XU - 3/4 length compression tights are see through!!!!!
On 5 December 2019, I purchased two pairs of 2XU tights from the 2XU online store. One was the 3/4 length black compression tights (style WA2865b). They were delayed in arriving but when they did, they were completely see through, especially around the butt area! There is no way I can wear them! They also felt really flimsy around my legs, like there was no compression feature. I have an older full length 2XU compression pair (high rise with drawstring) which I love and which I compared the 3/4 length ones with. My older ones aren't see through...and feel nice and tight around my legs. The other pair I ordered were completely missing and still have not been delivered. I didn't even receive any communication from 2XU as to why they weren't included, yet they have my money. I'm so disappointed.
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
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