WORST tights I have EVER bought
I have now tried two pairs of 2XU tights - both valued at $140 - and neither worth even half of the price!! The first pair had major stitching failure within 6 months. I rang Doncaster 2XU (where I purchased the tights) - but they didn't have the same tights available. It was suggested to me that I drive nearly an hour to a store that had stock - when I asked the employee why I should have to drive 2 hours to fix their product failure, her response was that if I waited until more arrives, the manufacturing warranty could have expired!! I decide...d to return the tights for a different pair - which again had stitching fail within 46 DAYS!! I am appalled. When I emailed 2XU I got an email telling me to submit a form with details and images and evidence and send the tights back to them - like I'm not busy!! - and all this at my expense (plus its "recommended" that I purchase insurance on my parcel as they take no responsibility for lost postage). Additionally, the customer service person was flippant and unapologetic. I was "handled" and she couldn't have cared less. I will be returning the 2nd pair once the shops reopen and getting a refund. They are the WORST tights I have ever bought and I will stick with the other brands I trust. 2XU lacks quality for the price tag and should be avoided.
What a waste of money
I ordered a pair of 2XU running shorts in August 2020 and after about a month of owning this product the logo has a completely ripped off and the stitching has slowly started to rip.
I do not advise purchasing there product. Stick to Nike and Adidas.
- Online store
Disappointing. Owned for less than 2 months before the strings came apart from the seam - expensive mistake.
I contacted 2XU customer service about a warranty, which on their website is listed as available for purchases under 12 months. After contacting them, they informed me they would not honour the warranty and that I would need to go through the retailer directly.
These cost me $140 and they lasted less than 2 months.
Currently going through the retailer to attempt a warranty
Never received my order or responses to emails. Thank goodness for PayPal.
Placed a large order during Boxing Day sales, order wasn’t sent for 2 months and 2XU ignored my emails. Raised a PayPal dispute eventually, it was the only way I received my money back. Still no word from 2XU. Just strange...noticed retail staff aren’t much different, you’re ignored at all their B&M locations too. I refuse to even buy their products from a reseller now, or use them at all.
I ordered on 27 nov 2019 and i email them on16 Jan 20 and all they said it “technical error and will refund money back “
I totally understand that it’s a system error, but what I do not understand is the fact that why I am the one that have to be chasing for my order almost after 1 months from the date I ordered. Why wasn’t I inform of this earlier? And if I did not email you regarding this matter, when would I be hearing from you. I feel this is very poor customer services.
Do not buy online. Good product. Pathetic Delivery & Service - 2 months and no delivery
Ordered 28 Nov 2019 and still no delivery (29 Jan 2020). You cannot call them as it goes to voicemail. Emails are not responded to. I went into a 2XU store and they sent an email on my behalf which was responded to but still no delivery. Good product and better to buy in store when on sale rather than online
Have they gone broke? Don't buy
I have been fleeced. I Haven't received good that were paid for in November 2019. They haven't replied to any email. They don't take telephone calls (it goes to an answering machine that they ignore.
Expected more from this brand.....don't buy from their online store.
Worst customer service ever!
I purchased 2xu products over their Boxing Day sales. However it had been almost a month later and I hadn’t received my items. I tried emailing them 3 times with no response, then I messaged them through messenger and a few days later I get an email saying sorry but we don’t have the products you ordered and will refund your money.
No trying to make up for their terrible customer service, or that maybe I’d like something else. And then when I looked online the products I ordered were still available to purchase. I emailed them back saying I do...n’t want a refund, I want what I ordered and I’ve seen they’re still online, however no one responded (standard!), and eventually I received my refund, (which was a couple of dollars less than I paid). It’s disgusting customer service and I will never purchase from them again, nor do I recommend that others do either.
Take your money - no product and no customer service
2XU advertised a sale around Christmas at 30% off so I ordered two pairs of compression shorts.
My order arrived around 2 weeks later with my original invoice and a single pair of calf sleeves .... an item I didn’t order. The invoice had someone else’s name on it yet my address.
My second order never arrived and has never been shipped ordered the same day.
Needless to say I emailed them with no response. I attempted to call their phone number on the invoice that is disconnected and no message service.
Happy to take your money however no service and no way to contact them. Probably the worst online shopping service going.
I wouldn’t trust 2XU again to be honest and won’t be buying from them again.
Robbery. Paypal saved the day.
I love my 2xu stride pants and wanted a new pair. I phoned the local store and they were going to hold the product but would not do Credit card over the phone. I was told to purchase a gift card via the website, then give them the number & they would mail the pants. The store girls were lovely. I purchased & paid $139 for gift card. I received confirmation email from Paypal & 2xu that card was coming via email but it never came. It should have only taken 1hour. I emailed them twice with no reply so I contacted Paypal Resolutions. They contacted...2xu and after giving them a about one & a half weeks to reply I received a refund. I now plan to buy some pants elsewhere as I will not trust 2xu again. Thank goodness I went through Paypal they are fantastic at helping customers when sellers do the wrong thing.
Thieves. Avoid If You Can!
My daughter ordered a pair of 2XU tights in November 2019. The money has been paid but the tights have never arrived. Terrible customer service with multiple unanswered emails and no functional customer service phone line. Avoid any dealings with 2XU online.
Absolute worst customer service
Ordered items online that were not delivered, when emailed the customer service email I got ZERO responses , called the help number on the packing list and its disconnected. Then my item was refunded without any communication. Will never ever buy online from the again!!!
- Online store
2XU - 3/4 length compression tights are see through!!!!!
On 5 December 2019, I purchased two pairs of 2XU tights from the 2XU online store. One was the 3/4 length black compression tights (style WA2865b). They were delayed in arriving but when they did, they were completely see through, especially around the butt area! There is no way I can wear them! They also felt really flimsy around my legs, like there was no compression feature. I have an older full length 2XU compression pair (high rise with drawstring) which I love and which I compared the 3/4 length ones with. My older ones aren't see through...and feel nice and tight around my legs. The other pair I ordered were completely missing and still have not been delivered. I didn't even receive any communication from 2XU as to why they weren't included, yet they have my money. I'm so disappointed.
My daughters love the 2XU tights but 2 from 2 pairs have holes within a few days. A dog jumped on my 14yo & she had a hole immediately so she got blamed but then my 2nd daughter got a pair for her birthday, wore them to training & had a hole after an hour & a half. I don’t think this is a coincidence- for the amount you spend the material should be stronger than that !
purchased 2xu tights from the compression outlet
I purchased 2XU compression tights through the compression outlet online, took forever to arrive and when they did they were way too small for their sizing more like childrens sizing. Also they are extremely thin not genuine at all we contacted them and they said to follow their returns policy online but they keep removing their website so you cannot even view the returns and by seeing other complaints online it looks like they refuse to refund any purchases stay clear of this company the worst online experience we have come across they don't deserve 1 star a zero.
Not worth the money
Not worth the money! I paid nearly $200.00 for these and have worn my compression skins every now and then and washed them each and every time in a bra bag in cold water, but the lines and logos started peeling off within a few months. I would NOT buy again or recommend - go elsewhere where you can get value for money.
- Online store
Don't expect your order to be correct or to arrive on time
In the age of online customer service and shopping, this company is the worst. I ordered tights in November 2018, after two weeks with no shipping notice, I contacted them via email. After no response, I tried calling multiple times, emailed again and FINALLY got a response from them on Facebook a month after I placed my order. They said it was a processing error and they shipped them. I received them about two weeks later, but they were the WRONG pair. I then followed up again multiple times and finally got a response saying that 'they were ou...t of stock of the pair I had ordered and therefore sent the other pair'. Do you not contact the customer before sending them something they didn't order!? I'm so frustrated at this point that I gave up, they also no longer had the tights I had originally ordered in stock. I like the tights but won't be bothering with 2XU again, there are plenty of other brands out there that make high quality products AND can manage to fulfill customer orders OR, if they mess up, they make it right with the customer.
didn't even last 3 months!
I brought the mid rise womens compression tights which cost $199 and they didnt even last me 3 months. They had a hole in them after I take amazing care of them and wash as per instructions. I emailed 2xu and they said this was general wear and tear, even after less than 3 months. What a joke!
Mediocrity to the max
never seen such a mediocre brand like 2xu before in my ilfe. Every single garment i have bought has benn a disaster, tshirts shrink and logi comes off when washed, socks shrink, logos comes off every single garnebt ive purchased, bought a wet suit and paid lots and within 3 months it ripped. . But the worst thing out of all this is that Ive calked customer service lots of times in the past and the havent had the decency to speak to me or return my calls. Nike or Adidas are super great brands fir galf the price. Getting back to the washing of th...e garments, i take extreme care when i wash them, but again, they r so delicate, they shouldt b sports gear. And in relation to customer service not returning my calls, I guess not everybody has the education or ethics to get back to the customers
The pants are see through
I bought 2xu compression pants 3/4 length from the Brighton store 3186 and had them fitted by a staff member.
Once I was out in the day light and in the gym each time I squatted down the pants left nothing to the imagination of others.......
I returned the pants with my receipt washed and requested a refund as they were not fit for the purpose in which I purchased them for and was told that the pants were fitted correctly and that the material stretches and that is why the pants are see through when I squat down.
Needless to say the shop staff asked if I would like to purchase a different style of pant as I could not return the new pair as I had worn them.
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
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