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200w solar blanket, 115ah battery abs battery box
The battery wont charge. The manual that come with the solar charge controller is inaccurate making trouble shooting impossible. Solar panel melted and wiring for the controller broke. Expensive junk.
Hi all I brought their new 9inch spot lights had them wired up by a auto electrian and on the weekend they over heated and wiring caught on fire under the bonnet auto electrian did a test and said lights were faulty went in to their ravenhal store and said they can't do anything as wire was cut off course they were cut it was on fire no support at all I will never buy their cheap Chinese lights again I did not expect anything for the cost off wiring my car all I wanted was for them to maybe offer a store credit of $120 which I payed for the lig...hts but they treated me so bad I had to just walk out o have spent over $1000 In that store but were more concerned about the $120 I have never come across this ever please be careful when buying from them
Bought a 120watt solar blanket died after 14 months,straps that support it broke,then stopped working,do not buy.I thought these guys sold good products only sell imported crap.The only way you can get these guys to respond is give bad reviews.
Bought a dominator xtreme winch paid $300 to install it and found out that it wont work.
Brand new denominator extreme winch wont work. It would take alot of work to take the winch off the bullbar and claim warranty now. Please do check every product before packed. Coz you guys know how crap your warranty process is
great products and great prices.
Ive had no issues with my camping gear and I have bought a lot of stuff from a roof top tent to bbq, camp oven and a plethora of other items. The staff at the warehouse are spot on.
- Verified customer
Customer service was spot on
Shout out to the team at the Browns Plains store. Went in there yesterday with a decent shopping list and limited time. Almost immediately old mate was up and helping me find stuff. A few of my items were from the bulky section so while we finished off the transaction, he'd already geed them up to get it ready. I walked out the door, backed the ute up and my bulky items were already being lowered onto my roof racks. I reckon I was in and out of the driveway in between 5 and 10 minutes and made it home just in time, definitely due to the efficiency and customer service of the guys at Browns Plains. Spot on service guys! Keep it up!
Once they take your money, your relationship with this company is over.
I bought a 160w solar pannel at Browns plains store in early December 2019. They didn't have the brackets to fit it in stock. I was told I could pay for the brackets and someone would contact me when they turn up in store. 8 weeks later and I still can't use my solar pannel because I have no brackets to fit it.
Poor product support, 270 degree awning snapped on first use
Bought a 270 degree King Wing Awning from the Hazelmere store and on the first camping trip I used it on the joint that connects the pole to the awning snapped in half and the pole bent from the slightest gust of wind.
Drove back to the store and asked if I could get a replacement pole for the awning and they had no spare parts so they basically said I was on my own and wouldn't provide a replacement for a $400 product that broke on its first use, called up the 4WD supacentre support and they told me they couldn't do anything about it and didn...'t honor the warranty that comes with the product. Looking on the online store they only have replacement poles for their regular awnings so even if I bought another pole I cannot select the correct item since they are not stocked. Very disappointed.
Poor product suprot
Bought a thumper max compressor on the third use it stopped making pressure and just kept running not reaching the shut off pressure . Put a gauge on it and confirmed it was way down on pressure. As it is still under the warranty period I went back to the store and politely explained what it was doing only to be told no warranty would be honoured due to the fact I had hard wired it and removed the alligator clips this being a common practice I didn't think would be an issue. After leaving the store without making a fuss I contacted there war...ranty department on line only to be told the same thing. I hold multiple automotive trades and have worked in the trade my entire life....I can honestly say that this is without doubt an excuse not to warrant the goods. I have allways believed in giving people a fare go so I ignored the negativity on social media about the 4wd supra center. It's not about $ it's about printables I have purchased a fare bit of gear in the past.. This is the first issue I have had ..no good will nothing they have lost me.
- Verified customer
Had nothing but issues .I have returned almost everything I have bought from them under warranty due to faults.poor customer service when it comes to returns and still waiting for money.will never buy there products again
Faulty products include there solar panels awnings.led 5 bar light kit.
Thumper max issue
Bought my thumper max for backup in case we got a flat on our 3 month trip around half of oz in 2018
Also bought a puncture repair kit .
Haven't suffered a puntrue to date and have only used the thumper 3 or 4 times to reinflate the vans tyres due to having to let them down a bit to get the van into the shed
Anyway went to use it this time for the annual holiday time and noticed its very slow and won't turn off when you aren't inflating, it used to be fast and shut off quickly
There's no leaks anywhere , so l rang head office and because it's o...
* WARNING TO BUYERS *
Recently returned from a trip to Fraser from hell. Camping with a toddlers is hard enough but even harder when your gear fails on you. If you need to rely on your gear DO NOT SHOP HERE.
I have spent $1000’s in 4wd supacentre building a camp trailer. Second night on Fraser and second use of the stove, one burner completely stopped the other pulses dangerously and flames lift right up, we had to use other random people’s. When packing up to head to remote west side I noticed the two bolts on the hinge of roof tent (out of warranty but only used ...
Overcharged / disinterested and incorrect installation advice
Went in to store in Victoria on the 13th December, person seemed uninterested, I made a purchase of a side awning which included a side wall at the advertised price, then purchased 2 extra side walls, paid by credit card only to find out later in the day that I had been overcharged.
I went back into the store same day and was told it would be refunded, take approx 2 days.
I sent 2 emails to which no response including going back into store a 2nd time which I was told would be fixed, which it was not, then contacted them by phone on 2nd January ...
200w Solar Blanket was smoking from its first run
Give your solar blanket a run at home before you first use it, I was trying it out at home and I could smell something burning and it was the solar blanket. Pretty disappointing with the customer service, after raising a SD ticket, I had to call them after a week to get a status update on the next steps to get a replacement.
Shocking costumer service
My wife went to the Heatherbrae store to purchase a battery she asked if they could assist her in placing battery into car due to its weight they refused her request and watched her struggle with the battery. When at the checkout she asked about her freebie they laughed and said too late should have asked before then watched her struggle to the car. Shocking customer service for their female customers they should be ashamed of themselves.
Products and Service
Purchased a number of products both in store and on line. I have always found the staff at the Dandenong super store to be helpful and efficient, and always very busy. This includes the staff in the warehouse. The products have been good and of course they are very reasonably priced. I have recommended 4WD super centre to many friend for various products as they work and are a fantastic price.
Disappointed but just this time
Normally dealing with the Supa store is not big deal everything runs smoothly however my last visit was a let down. Received a text saying order in only to drive well over an hour to find it was not yet in stock. Know you guys are busy but please get it right. You are making up for it and posting it free when it comes in. Please don't let me down.
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