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4WD Supacentre Physical store

4WD Supacentre Physical store

4.7 from 3,082 reviews

Reviews

Review distribution

5 star
2,414
4 star
499
3 star
64
2 star
20
1 star
85

Brad T.

Brad T.Sydney, NSW

Replacement of broken 200W solar blanket

published

Originally I ordered a 200W solar blanket from their online store, easy process and delivery 9 months ago.
The blanket stopped working 4 days ago on our trip to Qld. I stopped in at their Gold Coast store today, the guy at the front counter was very helpful, took the solar blanket out the back to test the product.
He came back and said one of the panels was damaged, apologised for the inconvenience and replaced it with a brand new one. Highly recommend stopping in store for this awesome service!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold Coast, Qld
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1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Selling items with known faults instead of issuing recall

published

Bought VMS unit for 4x4tracks and lasted 30 minutes. Took it back replaced with a new one lasted one hour. Why isnt this recalled when it was a known issue?

Product Quality
Customer Service
Return Claim MadeYes
Store LocationWetherill park
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1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

The reviewer stated that an incentive was offered for this review

Steve

Steve

  • 2 reviews

Poor quality finish

published

The awning has obviously been made with the cover completely over the whole mounting rail. Then someone has done a very poor job in cutting the cover to expose the mounting rail, looks butchered! And of course nothing like the picture in the instructions. Try and get the heads of the mounting bolts into the mounting rail, not! Great looking picture of the hardware with all the bolts and washers but no washers at all. In all poor finish and poor quality control.

Product Quality
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Terrible customer service

published

They overcharged me instore. I called 20mins later, the person I spoke to was unhelpful. I didn’t get a claim number emailed to me like she said I would. It has been over a week and nothing from them.

Product Quality
Customer Service
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Mavo

MavoHunter Region, NSW

  • 3 reviews
  • 1 like

Brought a tonne of stuff

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationHeatherbrea
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1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Kings Car Seat Organiser

published

To be fair it does the job.

When it was built though I do believe the person in charge of cutting the metal rod that is inserted through the organiser was asleep or worse, blind. The rod is at least 5cm longer than the space provided.

Product Quality
Return Claim MadeNo
Store LocationSydney
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Greg

GregGreater Melbourne (Metropolitan), VIC

Excessively slow to refund

published

I purchased a folding table last weekend from the Dandenong store. The price on the sign on the floor was less than what I was charged on my credit card (they said that they forgot to remove the sale price). Sales guy said that they would honour the displayed price and reimburse the difference , but couldn't do it himself. It had to go through accounts to review and process. Almost a week later I'm yet to be reimbursed the difference. I feel it's taking way too long. Other businesses do it there and then.

I will be returning the product for a full refund if a refund of the difference isn't paid soon.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationDandenong
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1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Service @ honesty

published

My battery case was faulty took it to Heatherbra store , they didn’t hesitate gave me a replacement no questions ask ,good store ,curtious,reliable. Thanks for your old fashion service at a good price.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationHeatherbra
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1 comment
4WD Supacentre
Gerwood P.4WD Supacentre
Joshua M.

Joshua M.South East Queensland, QLD

Great products for the price

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBurleigh Heads, Qld
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1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Awesome Tent let down by poor materials

published
Product Quality
Return Claim MadeYes
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Disappointing quality product

published

Purchase Kings Kwiky roof top tent. Top has completely split and I receive no notification when I try to reset my password to access account and lodge a warranty claim.

Product Quality
Customer Service
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Gordon W.

Gordon W.MacGregor 2615, ACT

  • 2 reviews
  • Verified customer

Product and price are good but apalling aftersales service if something goes wrong - not worth it.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNarellan
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1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Mark

MarkSouth East Queensland, QLD

I won’t be back- rude and rubbish gear

published

I won’t be back - If I could give it minus 5 stars I would. The tall bearded manager guy at the Parkinson store in Qld is the rudest most laziest worker I have ever encountered. It’s all just cheap Chinese crap anyway. A set of solar panels with a regulator ruined my brand new 100 amp deep cycle battery because it was charging at over 20 volts.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationParkinson
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1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Gazza M

Gazza MSouth East Queensland, QLD

Great products good service

published

I have purchased many products from 4WDSC at Brendale. So far they are all perfect.
I have always had a good experience in store & find the staff most helpful. My only negative would be the time it takes to process orders at checkout, but not really a biggie.
My 120 watt solar blanket decided it wasn't going to charge whilst camping a few weeks ago. I took it back to the store & after a couple of hoops to jump through, I was contacted 2 days later & received a brand new one.
Can't beat that.
Very happy camper so far.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationBrendale
See all answers
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre
SMc

SMcSouth East Queensland, QLD

  • 11 reviews

Well Priced, good quality products

published

I have lost count of the amount of things I have purchased from these guys, however some of the items include solar panels, rear drawer systems, spot lights, showers, awnings etc etc. All of their products appear to be excellent quality and I have never had a fault with any of the items that I have purchased. Sometimes hundreds of dollars cheaper than their competitors so even if you had to replace an item a couple of years after purchase, you are probably still in front. Love these guys!!

Product Quality
Customer Service
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Hi there, Thanks for the great review, we work hard to keep our products affordable for our customers and it's great to see we've hit the mark for you! Cheers, Tamara

Greg & Gioia

Greg & GioiaMetropolitan Adelaide, SA

  • 2 reviews
  • 3 likes

False advertising

published
Product Quality
Customer Service
Return Claim MadeNo
5 comments
4WD Supacentre
Gerwood P.4WD Supacentre
Greg & Gioia
Greg & Gioia
4WD Supacentre
Gerwood P.4WD Supacentre

A wee man

A wee mannewcastle

  • 3 reviews
  • 2 likes

do not shop at heatherbrae store

published

The incompetent rude staff will leave you waiting and waiting and will not serve you. i had an arm full of items and so did at least 9 other people and they had 3 staff on checkouts and none of them would get off the computer and serve any customers. They were not doing phone enquires or helping any other customers.
No wonder we all shop online mostly, if it was my business i would sack the entire staff and start again
i ended up leaving items on counter, told off the terrible staff and left and purchased items elsewhere.
i will never ever shop in store at Heatherbrae store ever again.

Customer Service
Return Claim MadeNo
Store Locationheatherbrae
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

jarrad

jarradSouth East Queensland, QLD

  • 2 reviews

Absolutely stoked with the quality of their products then I keep on buying more!

published

It originally started off with myself buying a "cheap swag" as money was tight..
3 years later and I still swear by this swag, we just recently ended up buying more gear to add to our "Kings" collection which included a recovery kit, tool kit, rear draws, a throttle controller and a 45lt Kings fridge.
All of these products have been great, obviously some things can do with slight improvements or modifications but you can't complain for the money!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline as well as the Brendale store
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2 comments
4WD Supacentre
Gerwood P.4WD Supacentre
jarrad
jarrad

Email sent Tamara


Heath

HeathSouth East Queensland, QLD

  • 3 reviews
  • 1 like

2nd awning to break after barley being used

published
Product Quality
Customer Service
Return Claim MadeYes
Store Locationbrendale
See all answers
6 comments
4WD Supacentre
Gerwood P.4WD Supacentre
Heath
Heath
4WD Supacentre
Gerwood P.4WD Supacentre

Thanks for sending that through Heath, I'll have a look into this and will contact you as soon as I can.

Regards,
Tamara


Craig

CraigSouth East Queensland, QLD

HUD A5

published

Purchased 2 hud a5 s for both vehicles, great price, great to use but one is reading 5kph faster than my Navman dashcam and Speedo. instructions to adjust are confusing, a video would be better

Return Claim MadeNo
Store LocationVarsity lakes
2 comments
4WD Supacentre
Gerwood P.4WD Supacentre
Craig
Craig

Finally figured out how to adjust read out. I calibrated it against 2 Navman so now perfect.


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