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7 Eleven Caversham CUSTOMER SERVICE PAINFUL
Our go to stop for fuel & drink daily.
Paying for drinks this morning and $20 note rejected because of a 10mm tear - still intact and legal tender. But the frustration here, is that last night we purchased drinks and this exact same $20 note with a tear was given to us in change, from the same cashier. 8km drive there and back every day and a daily customer and this rude cashier would not accept it, forcing me to leave without my drinks! And he continued his smirk the whole time!!
What is the deal here 7 Eleven??
7 Eleven Car Wash BRADDON ACT
The 7 Eleven car wash in Braddon is great. I hadn't washed my work van for about a month & Express is only $11 and awesome for a quick soapy wash. There is also $13 wash if needed. I highly reccomended it.
It was a scorcher yesterday and I didn't want to go far from the office so I went next door to the 7 eleven and bought a slurpee. The taste was just awful I threw it out. I haven't bought a slurpee in ooo a very very long time but I can't remember them been this bad either.
This review is purely for the slurpee only.
No toilet facilities at Tingalpa
No toilet facilities provided at this store. Told tap loose and that I had to go else where. Attendant very abrupt. Dont bother making this store a regular or convenient stop.
Didn't lock the price in
It's a good app if you dont get conned into accepting that you didn't lock the discounted price in. This happen to me s couple of times. Staff are obviously trained to apply this crap
Caught twice but stood my ground third time this was tried on me. I let customers que up while it was sorted.
Go to settings and it shows when you locked in a price.
Dreadful customer service
My partner and I had visited the 7 11 store on Juers Road, Kingston QLD on Friday 15 November to pick up coffee. Since the coffee machine wasn't working properly, I asked the attendant and he simply said "it is what it is" and if it doesn't suit me i should walk away. I then suggested that 1) that wasn't a good attitude to have as a customer service representative and 2) either they should not be taking full price for half a cup of coffee or the best option would be to put a "out of service" sign on the machine so that customers are not duped. ...The guy then just lost it and started abusing me. I asked for a complaint number where i could make a complaint and he obviously want ready to give any details. I then called the customer service department on Monday 18 November and described the issue to the lady called Amy who assured me that they would check the video footage and raise the issue with higher management and will get back to me via email or phone within a week. Surprise Surprise it is more than 2 weeks and I haven't heard from her since. I have been regular customer of 7 11 but both these experiences have made me decide never to go to them. Horrible customer service. 7 11 will never get my money ever.
Bad call, very disappointed !!!!
Stopped at 7-Eleven (corner of Child rd and Dalton rd Epping) to buy lunch after listening to an advertisement on radio about their promotion and seen the big signs of 2 sushis for $3.
I couldn't find any, when asked the cashier if they have sushi , she said its finished!!!!!
Love the coffee
Competitive fuel prices. Customer service is average, not too friendly however I go there mainly for the cheaper fuel and coffee. I love the $1 coffee. Go there especially for this. Coffee taste great
Sold Go Card that doesn't work!
I purchased a Go Card from 7 11 Racecourse Rd, Ascot Qld and it doesn't work. Paid $10 for the card and $10 top up. I contacted Translink this morning as I wasn't able to register the Go Card online. I was told that the Go Card was still initialising and appeared store had not issued the card correctly. They suggested go back to the store for a new card. Drove back to 7 11 Ascot only to be told by the storeperson that couldn't refund or give new card as $20 would come out of her pay packet. So now I have to buy a new Go Card (won't be from 7 11 store) and wait 10 business days for Translink to investigate & possibly get my money back. Will never be buying a Go Card or anything for that matter from 7 11 Racecourse Rd Ascot.
Threaten discriminated and refused service by employee
Had the unfortunte experience of having to be threatened discriminated against and refused service over a sausage roll by Patrinek employee at Seven 11 East Melbourne on Victoria Parade because of his uneducated idiotic lack of manners and basic civil behaviour. It is obvious that Seven 11 does not ensure its staff have appropriate training in how to simply be respect and polite.
No Toilets? No Service. This should be a fundamental as they "service" travellers and "on the road" workers, salespeople, couriers, tradies and others etc. My Advice? Boycott them. Don't use them.
Use those who provide such a fundamental necessity.
Worst experience ever at 7Eleven Dollandella
I went to get fuel at 2:30am but when I went to pay the system went down and the girl from the store got in panic because she doesn’t know what to do. She suggested to go to 7Eleven -Heathwood to get cash out or go back next day to pay. Unbelievable!!!!! I want to get cash out from the ATM inside this store and she didn’t let me in. After few minutes she asked me to go to MAc Donald’s to see if the could help me to get cash. I spent more than 20 minutes to try to solve this issue.
Went to the Bathroom at 7 11 on 238 Pacific Highway, Lindfield. Toilet dirty full of blood, floors disgusting it has not been cleaned in Months. How are they allowed to operate like that. Franchise or not, where is the health and hygiene in that yet they are allowed to sell food. I can just imagine how that is being cleaned
Toilets closed WHY?
As a travelling sales person I find it intolerable that 7 11 stores do not let you use the toilet facilities which were once for public use. They all have staff only written on the door. These doors are opening out to the shop so do not let them tell you it is a security risk! I am going to avoid 7 11 for this reason. BTW I refuel every day and buy lunch and drinks. Caltex will appreciate my business with toilets and amenities.
Customer service non existent
I ran out of fuel, 7 eleven ran out of containers and would not help one bit. When I made a complaint, they didnt even answer. I shall never buy from 7 eleven again. Crap company.
Absolute Fail - H20 Sold As Premium 98
You would forgive a service station for pumping out more water than petrol once in a lifetime. What is not forgivable, is to fill up twice in 3 weeks, in two different states (QLD & NSW) at 7-Eleven and find out from roadside service you have a tank of water. Time to get the lawyer on speed-dial I think.
Questions & Answers
Does 7- Eleven do cash out when you pay for something with Eftpos?
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