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86 400

86 400

3.3 from 19 reviews · View Statistics

Reviews

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    3.4 (16)
  • Customer Service
    3.1 (16)
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Quyen Nguyen

Quyen NguyenGreater Melbourne (Inner), VIC

The best lender

published

Just joined 86400 4 months but my experience so far with the bank is excellent. Excellent in customer service and the app is easy to use and money can be transferred in seconds. 86400 is the best lender in comparison the the other banks I had before. Well done 86400 and you deserve my 5 starts.

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Card hacked; Fraudulent transaction made - they don't have a transaction block feature

published

used for hardly one month, my card was used for a fraudulent transaction. Called customer support and they said they don't have a transaction block feature and can only raise a dispute. They have blocked my card though. Now I am without a card and need to wait 30 days to get my money back (if I get it). Good that I did not close my other bank account and waited for sometime before jumping ships.

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Incentivised ReviewNo
Kiara

KiaraSydney, NSW

They're holding my money ransom and wont unblock my account

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Rebecca R.

Rebecca R.Metropolitan Adelaide, SA

  • 4 reviews
  • 6 likes
  • Verified customer

Playground for Scammers Avoid

published

Had no interest in recovering my lost funds to a scam artist. If anyone asks you to pay to one of this banks accounts avoid. This is a prime example of how easy it is for scammers to operate, account opened under a stolen ID. Did nothing to return my money even after reporting immediately.

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tomori

tomoriSydney Surrounds, NSW

  • 3 reviews
  • 3 likes

Pretty good. easy to use app. Interest rate competitive. $50k limit for bonus rate is low.

published

Have had 3 accounts since June. App is easy to use & never had issues with transfers to & from.
Recent drop from $100k / account limit to $50k / account limit for bonus interest gives it 4 stars rather than 5 from me.
Interest rate remains competitive.
Can't comment on customer service as I haven't needed it.

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Steve

SteveGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Nothing great; no value for money

published

I opened an account in August and moved some of my funds to this bank, approx 150k. Thought it would be a good bank as it is new and innovative. The gloss came off pretty quickly. They claim to offer 86400 seconds(24hours) of convenience each day. That's a false claim. If you have any issues during the weekend there is no one to reach out to. Atleast they should have an emergency contact. Secondly, they offer very poor interest rate compared to Ubank due to a limit on the amount they would offer interest on. I am moving funds back to Ubank who provide excellent customer service and value for money with no fuss.

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KoalaPuppy

KoalaPuppySouth East Queensland, QLD

Best home loan, very happy

published

Applied for a home loan (after pre approval) With a different bank. 7 day’s later I was rejected. Went to a broker who applied through 86400 and we had full approval the next day. Also got a fantastic interest rate. Moved all my bank accounts to 86400 and couldn’t be happier, it’s quick, it’s no fuss and it’s great for me.

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Great bank for saving

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Ian

Ian

  • 3 reviews
  • 1 like

Started out good.... benefits slowly eroded.

published

When I joined 86400 - they boasted they had the highest bonus Interest rate in the market.
However, over 6-12 months they slowly reduced their interest rates outside of the RBA's rate changes. Now they are no longer offering a competitive interest rate.
Now they have advised from Nov 1 2020, balances of up to $50k will only get the bonus interest. Add to the fact you can only access your accounts via a mobile app (no desktop/web portal) - there really is no competitive advantage with these guys. I would recommend looking for alternative banks if you are looking for a good return on your savings with better options in accessing your accounts.

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notevenao

notevenaoGreater Melbourne (Inner), VIC

Customer Service

published

I opened up an account with 86 400 some months ago and I’ve just started utilising there services. I rang and spoke to Janet, who answered all my questions. I am now more than satisfied that the services provided will be to my advantage.

My call was answered quickly.

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Etienne

Etienne

  • 6 reviews
  • 11 likes

Has potential but..

published

Was pleased by the potential of this bank but seriously disappointed by the random, weird payment issues. Customer service tends to treat you like an idiot when you ring up.

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Incentivised ReviewNo
Colin Jephcott

Colin JephcottGippsland, VIC

  • 2 reviews
  • 1 like

Very good so far.

published

Been with bank only 9 days. Have transferred monies in & out very successfully. Received phone notification when pay was received. Have added accounts from other banks & credit cards. They all show up, as well as a summation. I can even see transactions from other banks accounts. So far very good.

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TopicGeneral Transactions and New Account
Bristo

BristoSouth East Queensland, QLD

Looking pretty good so far

published

Just reading the reviews AFTER opening my account, but I'm pretty happy so far. Yesterday July 31st I rang for guidance on depositing money into the new account and it was Just so easy. No delay on my calling and I sent $1000 via Osko. It arrived instantly and I transferred to my Savings account. Immediately. Today (1st August) I transferred another $1000 via Osko, same smooth transaction, and when I transferred that to my Savings account I noticed that I had already been credited for the interest on my initial deposit that I made for the one day on the last day of July. As I said, looking pretty good so far.

Incentivised ReviewNo
TopicNew Account
Hamish

HamishGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

A long way to go..... problems galore

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Alistair

AlistairFar North Queensland, QLD

Excellent Service, really great to deal with Real people

published

I opened my account a few months ago, have received great interest on my 'save' account and loved using the debit card. its easy to set up, the people are great to deal with, and very helpful - you get a strange feeling - like they really care !! Its still a bit of a work in progress - we wanted a joint account, which was not originally available/ developed - and this week we got one- and it works a treat :) This is definitely a lot of steps forward.

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Kate

KateAustralian Capital Territory

  • 2 reviews
  • 2 likes

Competitive interest rates on savings

published

I recently opened a savings account with this bank because of their competitive bonus interest rates. The account was easy to open and the app is user friendly. I've been able to transfer money to my other accounts using Osko with no problems. Early days, but so far I'm very happy.

Incentivised ReviewNo
TopicNew Account
John J

John JGreater Melbourne (Inner), VIC

  • 9 reviews
  • 3 likes

Best Interest Rates and Great Customer Service

published

I opened an account with this bank a few months ago because of their high interest rates on deposits.

The account set up through the app was simple and easy and completed within a few minutes.

I recently needed to transfer some money from 86400 back to my Westpac account and was very impressed when I had to increase my daily transfer limit. All it took was a simple phone call and while I was on the phone as an added security measure a code was sent to the app which I logged into to receive.

The customer support staff were very friendly and went out of their way to help me.

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Author1965

Author1965Sydney, NSW

  • 3 reviews
  • 1 like
  • Verified customer

Incompetence at an almost unbelievable level

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us5

us5South East Queensland, QLD

  • 39 reviews
  • 36 likes
  • Verified customer

Unreliable with unhelpful poorly trained customer service.

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Questions & Answers

Chris

Chrisasked

I received a card in the mail no instruction no information and no idea how come it arrived.

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