??!
1 photo
99 Bikes Online Store

99 Bikes Online Store

2.5 from 16 reviews · View Statistics

Reviews

2.5

16 reviews
5
(4)
4
(1)
3
(2)
2
(1)
1
(8)
  • Product Quality
    3.0 (6)
  • Return Claim MadeYes (1) · No (5)
  • Shipping
    3.0 (2)
Previous
Next

Not worth the time

published

Bought a saddle online for click and collect, checked store prior for stock and have 3+ items available.
They said online would take 2 days to prepare. I can understand if it's a bike or something bulky, I would even allow gonna be more than 2 days to prepare. But a saddle that already instock at the store take 2 days?? On day 2, still got no e-mail if I can collect my saddle or not, also rang the blackburn store where I'm supposed to collect item, put me on hold, waiting for 10 minutes, decided to hang up. I cancelled my order, went to cognition cycle at Knox, click n collect ready so quickly over the phone. Don't waste your time

Incentivised ReviewNo
Anna

AnnaGreater Melbourne (Inner), VIC

Will was great help over the phone!

published

Will answered the phone and he was really great help. Can't wait to click and collect my bikes from the south melbourne store. Wonderful service, will definitely recommend this company.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Easy transaction, product better than advertised

published

Fast delivery within 3 days which is great in these covid times....product was even better than expected from what was described on the website . I will def be buying again from them in the future

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Bike Shops

Find out how 99 Bikes Online Store compares to other Bike Shops

Know better, choose better.

Compare all

Ignored price match requests

published

99 bikes guarantee to beat any competitors price by 5%. I've requested a price match for an item 3 times and have been ignored each time. I guess I'll be purchasing from MTB Direct. Poor customer service!

Incentivised ReviewNo
Return Claim MadeNo
Mohan

MohanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Worst customer experience ever

published

Have low expectations from the service they offer. Bought a trainer online, they provide incorrect information, no comms on the expected date, multiple delivery errors and worst of all, their escalation channel is useless. This is a business who needs to learn the value of customer experience. Please take my advice and go to other retailers.

Product Quality
Shipping
Incentivised ReviewNo
Aron

AronMelbourne

  • 2 reviews
  • 2 likes

The worst service and trade ethics so far!!

published

Be warned... no professionals behind their online stores yet to experience in store service, so far the precedence doesn’t project a positive experience.

Was recommended by a friend and ordered 6 items and accessories online, received emails stating the items were wrongly advertised and are no longer available.. with a 10% disc voucher. Used the voucher and ordered more items assuming they would’ve corrected stock error to yet receive another email stating those are not available with another 10% voucher obsolete systems and frustrated with the service...take your business to somewhere reliable.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Jrod

JrodMid North Coast, NSW

Worst online store ever

published

I ordered my products took 4 weeks to arrive from order was sent to the wrong address, was meant to be refunded it got sent back instead then had to re return it, it then took over a week to process my refund once it took a week to arrive back. 9 weeks from ordering it to receiving my refund is ridiculous and products I ordered broke in the first week of use not happy at all will never use 99 bikes ever again!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Ken A.

Ken A.

  • 2 reviews

Made my first purchase with 99 Bikes

published

Made my first purchase with 99 Bikes online - and I unable to aptly describe the ease of the buy. Then, when I arrived at the store to pick up my new bike, again, it was the simplest of transactions. Their prices were by far the best. Without a doubt, I will be back and will absolutely recommend them to my friends who haven't yet bought through them. 10/5 stars!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Rick

RickCanberra 2600, ACT

  • 4 reviews
  • 1 like

Online store is useless

published

Poor customer service can’t send shoes and socks in one order . Tracking number doesn’t exist. Emails take 2 days to reply

Bike Shops

Find out how 99 Bikes Online Store compares to other Bike Shops

Know better, choose better.

Compare all

Weirdest customer service experience ever!

published

I ordered an item on the online store, four days later I received an incorrect order (genuine mistake, I had the other customers invoice etc it had just been shipped to me). I repeatedly tried calling/emailing the company to ask for my item and explain the mixup, and never received any response or acknowledgement. However, two days later I received an email that the item had once again been shipped, and then I received the item I had in fact ordered. The lack of communication was concerning, but I'm happy it was all sorted out. Their contact phone number is a joke, nobody is ever available and they don't call back!

Online store is a joke - avoid at all costs

published

Ordered a part for my bake and paid for express shipping - when it arrived, they had sent the wrong part. No worries i thought, emailed them that night, and thought they might send the right part the next day. 4 days later they got back to me to tell me the part they had already sent me that was wrong, was in stock in the local shop - so then i could have 2 wrong parts.

It took them another week to answer that email.... in the end, i just went to the local shop who were great, but more or less said that the online store people were hopeless... its a shame because i quite like the Stanmore shop, but i get a feeling that the whole operation is pretty amateur.

Great recovery

published

Ordered an iPhone case for the bike and the wrong size was delivered. They had it resolved very quickly and exceeded my expectations in making things right. Great customer service.

Greg

GregMelbourne

Responded to feedback, need to be more proactive

published
R hills

R hillsPerth

  • 4 reviews

Bad service, still not rectified.

published

Don't Deal With This Company

published

Website quotes spend over $100 get free delivery and now they are saying that their supplier has a contract with them saying it can't be shipped to us due to assembly requirements. Why isn't this stated on their website. False advertising. Asked for nearest store to maybe pick up. Got no reply and eventually told they will refunded. They were told we didn't want refund but the product we brought.

Bike Shops

Find out how 99 Bikes Online Store compares to other Bike Shops

Know better, choose better.

Compare all
Jake B

Jake BSydney

Great customer service

published

Product was fine but express delivery took 3 business days because of a verification process.

However, the customer service was excellent and my payment for the express delivery was refunded.

See all 99 Bikes reviews

Questions & Answers

Sorry, there are no questions about 99 Bikes Online Store but you can read 4 questions about 99 Bikes.

Get an answer from our members and 99 Bikes representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.