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99 Bikes VIC, Port Melbourne

99 Bikes VIC, Port Melbourne

3.7 from 6 reviews

Reviews

3.7

6 reviews
5
(4)
4
(0)
3
(0)
2
(0)
1
(2)
  • Product Quality
    3.6 (5)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    3.7 (6)
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Kohlu

Kohlu

  • 2 reviews

Terrible Service never go there !!!!!!

published

I bought a brand new bike from the south Mel. store, the bike had issues from day one, with sounds coming from the front wheel, took three trips to get it fixed only to see if happening again when I went to get a flat tyre fixed. Moreover, after I got my bike back the workmanship was pathetic sounds coming from the back wheel and again from the front. On my final visit, the guy said we will need to clean the break and charge you whereas I didn't drive anywhere.
Should never go there super pathetic service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouth Melbourne
See all answers

Customer Service - Outstanding

published

Rang 99 Bikes today to get a price on a new wahoo kickr trainer as mine was having big issues. Spoke with Noel who gave me the price ( around $1799) and delivery details, then he very happily explored my problems with my current trainer. He then searched the web and after 10 mins more of chatting through the issues, he sent me a you tube video which he thought might fix the problem. ( I had already scoured all the help forums.) But this video solved it! Unbelievable. He took 15 mins on the phone with me, all to do himself out of a significant sale. Customer for life! Thanks Noel and 99 Bikes.

Customer Service
Return Claim MadeNo
Store LocationPort Melbourne

Very good service

published

Great service! Matt from port Melbourne shop help me out with a good customer service , fixing my bike very quickly!!!! Would recommend and will be back when I need it

Customer Service
Product Quality
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Christopher D.

Christopher D.Greater Melbourne (Inner), VIC

Always helpful

published

Staff here are always helpful and know their stuff. These additional words are because the review system said I had to write a minimum of thirty words which I now have.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPort Melbourne
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Darren P.

Darren P.Greater Melbourne (Inner), VIC

Service department

published

Just had my mine and my wifes mountain bikes serviced by Colin at the south melbourne store. I have to say my experience from the moment I walked Into the store with what were 2 very much neglected once loved comp bikes Colin took over and with interested scrutiny, came up with a cost effective way of getting them back to a condition where we can enjoy them again. Colins passion and "can do" attitude is a credit to himself and the store lucky enough to have him.
I'll be back and will recommend in a heartbeat anyone who is looking for bike service.

Customer Service
Product Quality
Return Claim MadeNo
Store Location462 city Rd South Melbourne
See all answers
JWL

JWLGreater Melbourne (Inner), VIC

  • 5 reviews
  • 10 likes

Bait and switch, incompetent bike servicing and bad attitude.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouth Melbourne
See all answers
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