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99 Bikes WA
3.9 from 19 reviews · View Statistics

Reviews

3.9

19 reviews
  • Product Quality
    1.7 (3)
  • Return Claim MadeYes (0) · No (4)
  • Customer Service
    1.0 (4)
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Rude and awful service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Graham

GrahamPerth, WA

  • 3 reviews
  • 7 likes

Customer service ( what is this you may ask)

published

Two weeks ago I experienced an issue (it went flat from a full charge))with the battery on my EBike.
On taking the bike back to the store I bought it from I was informed the battery had to go back to Bosch, the store had no spare batteries (they were too expensive to keep just for back up purposes) and they would "get back to me".
A week later I rang to follow up to be told that on the Tuesday prior Bosch had posted a replacement.
Another week goes by and I call in to be told that lo and behold the battery had just arrived today and they were going to let me know.
Given the delays with Australia Post I guess it was a good response from Bosch but for 99 Bikes and customer service follow up this was a minus 10.
Just saying!

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Diana

DianaPerth, WA

Worst service ever

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Litzie

LitziePerth, WA

  • 3 reviews
  • 1 like

Bad service, front line staff helpful, thats where it ends.

published

my bike felt worse after the service, gears seemed wrong, took the bike back next day, bike repairer was very rude and obviously didnt think anything was wrong, He kept the bike overnight when I picked up the bike, it was still not fixed, took my bike to another bike shop, they fixed the problem and 45 mins later only charged me $45.00. Stay away from the rip off shop.

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Gavin

GavinPerth, WA

  • 7 reviews
  • 5 likes

Lack of service. The customer is always wrong!!!

published

Went into 99 Bikes in Joondalup today to but two tyres. Asked about the $16 special advertised on their website http://www.99bikes.com.au/tyre-wirebead-bikecorp-city-ranger-700x35-hybrid , but all the CSO wanted to sell me was tyres for $45. He was not interested in me and started to argue with me.

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