99 Bikes
4.4

2,429 reviews

PositivevsNegative
86% · 2,080316 · 13%

Reviews

2,429 reviews
Bruce M.
Bruce M.3 posts
  Verified ACT, Fyshwick

Adjustments and purchased a headlight

Convently located and very prompt service and friendly staff. Well done Show details ·  1
Q Tr
Q TrPerth, WA
  Verified WA, Belmont

New bike broke after 1,2 days of riding. But good customer service

Matt was quick in his job, even though the new bike broke after 1,2 days of purchase (a problem with the bolt of the front derailleur got loose). But at least the bike works fine again, thanks to Matt. The only sad thing is the new bike got scratched just because of that malfunctioning front derailleur (2024 Merida Crossway 10-V) Show details ·  1
Product Quality
Don S.
Don S.South East Queensland, QLD
  Verified QLD, Ipswich

Atmos Gap

Bought this bike specifically for the BVRT around Esk.
Bike has filled the role well.Staff wee friendly,helpfully and informative. 1 x 8 transmission has proved more than adequate, mechanical discs work well and the overall quality of the bike seems excellent for the cost . Have done over 60 ks at this stage...happy! Show details
Product Quality
  • Thumbnail
  • Thumbnail
Andy
Andy
  Verified NSW, Pennant Hills

Best Advice

Totally impressed with the service we received. Only wish we came here first and hadn't waisted our time visiting numerous local stores around Hornsby! Show details
Razor
RazorVictoria2 posts
  Verified VIC, Fitzroy North

Buying a Garmin 840 bike computer

Went to buy a bike computer and I had problems with after pay however Michael who is French was able to show me how to be able to proceed with the transaction Show details ·  1
ryanvincent000
ryanvincent000South East Queensland, QLD
  Verified QLD, Morayfield

Value, knowledge and service

This is the second bike I've purchased from the guys in morayfield. Excellent knowledge and service once again. The staff here definitely care about the customer and the equipment.
They held an order of mine for nearly 3 weeks until I had the funds to come collect. Great deals on prices also! 50% off on a $1000 bike.
Absolutely stoked with the bike. I'll definitely be back. Thanks guys! Show details ·  1
Sam J.
Sam J.
  Verified SA, Noarlunga

E scooter and helmet purchase to help out in my daily commute throughout Adelaide

Excellent service, knew all the information i needed and gave me some helpful advice to keep me safe from sapol Show details
John S
John S2 posts
  Verified QLD, MacGregor

Happy Biker

The assistant understood my requirements, found the products to meet them, then found my membership number which provided a discount. Show details
Sue
Sue
  QLD, Capalaba

Do not stand by the products they sell!

DO NOT STAND BEHIND THE PRODUCTS THEY SELL! After purchasing an electric scooter from them just over a year ago - and needing an inner tube changed - only to find out that they can not do this???!! I had to take it somewhere else for assistance?
AndyG
AndyGPerth, WA2 posts
  Verified WA, Joondalup

Great Customer Service

The representative in the shop was great and went out of his way to help me. Show details
AnnieCD
AnnieCDGreater Melbourne (Outer), VIC3 posts
  Verified Online Store

Good website, excellent products

This is a good website with many excellent products at attractive prices. However, it does not allow one to specify the size, so that you see stock only in that size, e g. shoes. This means you must select each item individually to see if it is available in size wanted, making the shopping very, very slow. Show details
Chris
Chris
  WA, Morley

Great customer service

Great customer service and a genuine happy sales person (very unusual) but greatly appreciated.
And some great items purchased including the quad lock gear Show details
david w.
david w.Metropolitan Adelaide, SA
  Verified SA, Modbury

Modbury SA 99Bikes

My experience with Gabriel at 99Bikes Modbury was nothing short of outstanding. He took the time to understand my cycling needs and recommended two Velectrix Ascent Pulse 29 bikes that perfectly fit mine and my wifes requirements. Gabriel's in-depth knowledge and friendly demeanor made the buying process effortless. Show details
Dallas O.
Dallas O.Greater Melbourne (Metropolitan), VIC2 posts
  Verified 99 Bikes

Teaching an old dog (me), new tricks

Marco was personable and professional from beginning to end. He asked good questions to help him advise on the right bike for me. He was a great listener and was able to ascertain quickly what would suit me. He wasn't pushy at all, but also offered to look after me with service and good discounts for accessories. I admire his management style and loyalty to the store. Show details
Andrew
AndrewPerth, WA
  Verified WA, Joondalup

Excellent customer service and well priced products

Once again, the staff at 99 Bikes have proven to be exceptional! The Osborne Park store and this Joondalup store have been immensely patient with my laborious questioning and indecisiveness, all while being very knowledgeable and informative. On this occasion, Mike went above and beyond to assist me. Thank you and I can assure you I will be recommending 99 Bikes to others. Show details
Adrian Jones
Adrian JonesSouth East Queensland, QLD3 posts
  QLD, Burleigh

Disappointing mechanical service

I've just received my Ebike back from 99 Bikes again withe the same error code making it unrideable.I understand that Ebikes can be finicky but i'm totally over the poor service i've received.I've bought 2 Ebikes from this place and have had trouble in the past where a shock broke under warranty and i was told i'd have to wait 3 to 4 months so i asked them to source me another upgraded one that i'd be happy to pay for and they could'nt be bothered. Show details
Bike Shops

Find out how 99 Bikes compares to other Bike Shops

Know better, choose better.

Compare all
G.M S.
G.M S.
  Verified VIC, Bayswater

Positive customer sales and service

Sales guidance was not pressured and available test rides of bikes were a good option. Following the subsequent purchase of an e-bike, 'walk-in customer' assistance was promptly and amicably provided in clarifying minor queries. A requested personalised 'modification' to the bike was looked in to by the workshop, with a solution found and sorted out on the bike. All in all, a positive customer experience! Show details
Product Quality
Brett M.
Brett M.
  Verified NSW, Brookvale

Fantastic Service

Fantastic customer service really happy. Problem with my bike and it was fixed same day as well as a service. Then did a bit of shopping very helpful Show details
Will Linstead
Will Linstead2 posts
  Verified VIC, Preston

Perfect customer service and great brake fix

I had an inconsistency in my TRP rear brake, and after a quick phone call to Jack, he diagnosed the problem straight away, and managed to fit me into the workshop that afternoon. Jacks service was super friendly, efficient, and got rid of the air bubble in my brake very very easily and professionally, knowing exactly what he was doing from the start. Perfect customer service, and a great dude! Show details
Paul C.
Paul C.
  Verified VIC, Blackburn

A Very Friendly Bike Shop

Excellent friendly service as always, and great advice on cycling clothing. Show details
Nicole L.
Nicole L.Metropolitan Adelaide, SA
  Verified SA, College Park

Fantastic

Absolutely fantastic. Knew what they were talking about. They were a massive help. Thankyou
Nick F.
Nick F.South East Queensland, QLD4 posts
  QLD, Cannon Hill
Jeff1125r
Jeff1125rPerth6 posts
  WA, Osborne Park

BBB Torque wrench

Excellent service and great pricing, a quality product that is accurate for todays modern alloy and carbon fasteners. Show details
haydo27464
haydo27464
  Verified QLD, Burleigh

Best service

Customer service is really really good. Went in to the store with a list of things I needed and I knew they wouldn’t have them in. Staff very helpful and ordered items in, a week later I’m all done and happy as Show details
marty.westerbeck
marty.westerbeckMetropolitan Adelaide, SA3 posts
  SA, Noarlunga

Great service and sales

We went in for a look at a kids mountain bike and walked out with an order. My daughter had her heart set on one expensive bike just for the Elsie colour but she would quickly outgrow this choice and the team talked us into a better deal that would last her longer between upgrades.
Jax1157
Jax11573 posts
  Verified NSW, Artarmon

Fast Refund

Needed to get refund after ordering incorrect wheel. Very fast friendly service and no fuss refund.
Bike Shops

Find out how 99 Bikes compares to other Bike Shops

Know better, choose better.

Compare all
Phil
Phil3 posts
  Verified WA, O'Connor

Great customer service

Great place to buy a new bike, friendly and knowlegable staff Show details
R. Styles
R. Styles
  Verified NSW, West Ryde

Very nice experience

I wanted to buy an E-bike and this was the closest store that sold a particular model I wanted (and I also like to purchase my bikes from 99 Bikes).
Store was very busy when I went in, but I did get to eventually test ride the bike. And purchased it right afterwards because it was a good bike. Show details ·  1
Benny62
Benny623 posts
  VIC, Carrum Downs

Great customer service

James provided professional service and was extremely helpful answering all of our questions. Show details ·  1
Zihan Wang
Zihan WangSouth East Queensland, QLD
  Verified QLD, Brisbane CBD

Absolutely perfect experience

The staff is very nice and very patient, He solved every problems i asked. smile୧꒰•̀ᴗ•́꒱୨ Show reply
Max
MaxPerth, WA3 posts
  Verified WA, Joondalup
Product Quality
Matt
Matt2 posts
  Verified VIC, Maribyrnong

Great service

Bought a Pedal eBike yesterday during the eBike sale.
Great service again from Justin. Very friendly, great advice and prepared to do anything to help with your purchase. Show details ·  1
George
George2 posts
  NSW, Alexandria

Frame swap with old component issues

I cannot recommend the workshop crew of Aaron, Lawrence enough for their wonderful customer service and brilliant expertise to help me try to solve a major Di2 10 speed issue. Although after trying many solutions we could not solve the problem, I cannot speak high enough of their attitude and knowledge. You guys are just brilliant !!! 11 out of 10 !!! Show details ·  1
kyleprivate79
kyleprivate79Greater Melbourne (Metropolitan), VIC
  Verified VIC, Blackburn

I had no idea what e bike was right for me

As soon as I enter the store I was met by a guy by the name of James who was exceptional at pointing me a middle aged guy who hasn't ridden a bike in over 25 years in the right direction he gave me a crash course in e bikes and once I had a budget in mind he show me the best options and even though he encouraged me to go with a bike that was a bit out of my price range he explained why and show me the reasons behind his recommendation and I couldn't argue with difference between the cheap price and spending a few hundred dollars extra the quality and features were far better than the cheapest price e bike that I had in mind so a big thankyou to James for looking after me and I will definitely be going back for all my bike serviceing Show details
Craig C.
Craig C.Sydney Surrounds, NSW4 posts
  NSW, Stanmore

Great Service to Customer with a Disability

Was in urgent need of replacement tubes for my electric wheelchair. I was able to order online and when I rang the store to arrange pickup the staff member, after I advised him that I was in a wheelchair, was more than happy to deliver to me in my car where I was parked across the road in the McDonald's carpark
Cam H.
Cam H.2 posts
  Verified QLD, Kedron

100% Recommend. Great staff. Very helpful. Good value for money

good value for money. a few days delay in receiving bike, but no big deal. very happy with the mountain bike that a staff member recommended to me. Show details
Bike Shops

Find out how 99 Bikes compares to other Bike Shops

Know better, choose better.

Compare all
Debbie C.
Debbie C.
  Verified VIC, Blackburn

Great service at 99 bikes

Great customer service from Patrick at Blackburn
He was very helpful and patient Show details
Nuala
Nuala
  Verified SA, Marion

Great service!

I went to 99 Bikes Marion to buy my child’s first bike and was so impressed with the service. A lovely man named James was so friendly and helpful. It made the process fun and easy, invaluable given I had my little one with me. He even assembled the bike and helped me take it to the car. His colleague Richard was hilarious too, giving us great tips on where to try out the new wheels. A great experience all around. Thanks guys. Show details ·  1
sarinozi
sarinoziMetropolitan Adelaide, SA5 posts
  Verified SA, Marion

great service, friendly, helpful and very professional

James was so helpful. Obviously had the plenty of expertise and knew his stock. I'm going back to get my new bike next week. Show details
Michael
MichaelGreater Melbourne (Inner), VIC4 posts
  Verified VIC, Bentleigh

Great customer service

Needed a new headlight. Dom at 99 bikes Bentleigh was very good. In and out of the store in about 5 minutes! Show details ·  1
Product Quality
Page 2 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.