AJ Grant Group (page 2 of 3)

Still waiting to get a call from them in regards to a work order to repair my toilet and other works. 1 week on and no one has even called me. They must be so busy they don't want more work? Pffft from all the bad reviews I have read it's a wonder they still operate.

I had a house fire and AJGrant were contracted by NRMA to carry out the work. They informed me it is a lifetime warranty job and yet 12 months after the work was carried out the electrical work was causing my home to black out everyday. I informed them and first they tried to deny they caused the problem they would not own up and now they won’t pay the electrical as part of their lifetime warranty work. I will never recommend AJ Grant to anyone as they are so difficult to work with and customer service is appalling.

Aj grant were in charge of the repairs on our house after fire damage . They lost the contract with Nrma insurance around the same time our fire occurred it took three assessments to get a scope of work completed but unfortunately they missed most of the repairs required, the local trades who completed the actual work submitted variations to cover the missing items and completed the work professionally and were easy to deal with
Unfortunately Aj grant are poorly managed and are completely untrustworthy I wouldn’t recommend

I used Aj Grant through Coles insurance. They replace my front house driveway, part of the claim. During their work they chipped my garage floor. I asked them to repair it immediately. They fixed it up but two years later it start coming off again so I called them back. Luckily they came straight away and it was fixed for the second time. A year later it again started to break down so I called them again but this time they refused. They said that wasn't part of their claim and they just done it as good will. Do you think they spent 3 to 4 hours for you for a good will. Anyway i sent a complain to cosumer affair and now i am on the waiting period.

Our floating floors had to be replaced through our insurance claim with RACV and AJ Grant could not be more difficult to deal with.

They creak and squeak every step that you take. Not just in one spot - EVERYWHERE! We flagged this with AJ Grant 6 months ago and they have been hand-balling it back to RACV ever since. We've had 3 inspections so far, all of which, determined that the flooring is faulty and needs to be replaced, but AJ Grant still disagrees with the findings and have now requested a FOURTH inspection. In other words, they're refus...

We had a fire at home and AJ Grant stored our contents (but lost the tender to rebuild). They charged more than $15,000 to clean items many of which really didn't need cleaning. They lost furniture - after I chased them for it (and went to their warehouse to look) - they told me never EVER to call them again. Surprise, surprise after I got the courage to call them again 6 months later they found the items (unsurprisingly as one was a 7 foot, 1 tonne bookcase). It then took a further 4 months to get them delivered. The delivery people turne...

Assessor was prompt and very professional , explained the entire process and very helpful. Good knowledge of policy. Very impressed

Nothing positive to say. Do not use anyone they sub contract out. NRMA should be shamed also for using AJGrant as a choice for their insurance repairs. Job started April, now end Nov, not finished！！！

I cant understand previous reviews as i have nothing but praise for this company. From the initial assessment to finished job, we were kept up to date on every step. We had a few problems , due to trade delays and they were all resolved very professionally. The team that replaced our roof were the best tradesmen that we have ever had , polite, great work ethic and went above and beyond for a great finished product. I wonder if some of these other comments are genuine ?. Thank goodness we did not attempt to organise this job ourselves.

AJ Grant is one of the contracted repairers for NRMA Home Insurance and I recommend you fight tooth and nail to have nothing to do with them if NRMA try allocating them to your claim.

AJ Grant run their business with a complete lack of professionalism and integrity. I constantly had to chase them up. Trades showed up at my door with no appointment, then at other times, didn’t show up at all when bookings had been confirmed.

They blatantly lied to NRMA about following up with me and claimed to have had discussions with me that never occurr...

You don't realise the problem with AJ Grant until it's too late , your insurance company will sell your job to them , they will then sell your job to the cheapest and nastiest contractors , cheaper the beter so Aj Grant maintain their gross margin for doing nothing , that's it ! A nothing company who leeches a profit from your misery ! Take the cash payout folks ! Avoid AJ Grant or suffer the pain !

Thank you Staff of AJ Grant, NRMA Insurance and tradies involved in our renovations. All persons we were involved with were courteous, supportive, and superseded our expectations. A really great job, by very professional people. Another huge thank you to all

Pray to god you never have to deal with this company!!! They are absolutely pathetic!!!
First time it took them 4 months to fix our house and the only way we could get them to respond was to constantly contact our insurance company.
Less than a year later due to the dodgy trades they used they had to return to rectify geez was this a dilemma!
Apparently we got the best supervisor on our case! If this was the case I feel sorry for the rest of the people who have the other supervisors!
It took 2 months to complete the job! We went from livi...

I also was forced into using AJ Grant, due to being insured with NRMA and having another quote knocked back because it was more expensive than AJ Grant's. I have nothing but huge regrets. They try to skip around the issue, saying that I 'agreed to the scope of works', which was in industry-specific jargon and did not remotely give me any indication that only part of my roof was being replaced. They even went so far as to ask me what colour I wanted. No graphic diagrams of what was being replaced. No phone calls to confirm I understood the ...

This company is contracted to NRMA so I had no choice but to use them. It has now been nearly 9 months since the insurance incident and the work has still not been completed.
They get the cheapest possible solution, accept shoddy work, lie about the building requirements, send people around without making appointments then say the homeowner was not available and the list goes on.
I now have a double glazed door that does not close properly and lets air in around the frame but this is apparently OK with AJ Grant and with NRMA as well.
I don't know why any insurer would want to have this company ruining their name. I am now looking for an insurer that does not use AJ Grant.

Hail storm came
Same night had leak in kitchen.
AJ Grant came assessed said pointing and aerial needed to be fixed other then that roof in good nic $1500 later
Ceiling Was fixed painting etc lights replaced.
One month later big circles started forming.
Rang Coles 3 months straight and said big circles are forming and massive cracks are running thru kitchen worried it’s going to collapse and if it hit my one yea old it would be fatal.
Nothing
Roof collapsed thank god my daughter was at day care.
Could clearly see sunlight through hole in roof from inside house.
Had aj Grant ppl com assess the contents and had them even verify the problem ...

On 12 April 2018, CommInsure sent an AJ Grant representative to conduct a detailed assessment of damages to my property after a severe wind event in February 2018 caused significant damage to my roof, smashed my satellite dish, blew away my cooker rooftop vent and minor damages to some internal wall. the builder that arrived after looking at the damages stated he was positive that the damage was as a result of the storm and he couldn't understand why CommInsure was delaying. He added that he had attended a similar situation in the vicinity and ...

We lodged a claim with NRMA in February 2018 because there appeared to be moisture inside our laundry wall. We had originally got a plumber to assess the problem and they quoted us $1 500 to remove the wall, fix the leak and put it back to how it was but in our wisdom we decided to lodge a claim with NRMA. NRMA sent an inspector out who confirmed that there was a leak in the plumbing inside the wall. On 08 March 2018 we paid the excess and received a scope of works approval, with AJ Grant Tuggerah being allocated to the job.

Since then we...

WA- unprofessional and run by a bunch of idiots who do not even know what they are doing. shocked how insurance companies even picked them to do repairs on there behalf. Unable to get ahold of them, repairs were the worst I have seen and when I finely got ahold of someone they did not want to listen or advised the manager is not in the office everytime I call.

AJ Grant engaged sub contractors to fix our ceiling following storms in the ACT. From day one the service was poor. Didn’t show on time then eventually engaged a builder to undertake the works. The workmanship was terrible. Just over 12 months later the paint is peeling from the ceiling joints. The first Inspector from AJ Grant took one look at the works, apoligised and said they would get it fixed. 3 months later the local A J Grant person attended with the builder. They climbed on the roof, made multiple excuses, included butt joints, previou...

I had a very stressful time dealing with A.J.Grant through NRMA, who recommend them, as i found out they are the only repairs in my area that they can send out to do the scope of works and assess the damage so i didn't even have a choice.
I had a broken council sewer main cause the side of my house to sink.
They informed me that it was going to be quite expensive and for them to warrant any work done they will use there team of trades, so they got all trades in at once for a week and then nothing for 6 weeks.
A.J.Grant where good to talk to...

I found the A.J. Grant tradesmen to be excellent. Tradesmen were polite and professional. They had to repair lining under eaves and paint lining and fascia board - paint was matched perfectly.

This company was engaged by my insurer, SGIO, to assess water damage from a burst pipe in my bathroom wall. Everyone was friendly, but to my shock the report was to decline the claim. Turned out one of the factors leading to this decision was the use of my own plumber to fix the leak. The kicker is that the AJ Grant office said this was fine, but when I did so it was held against me.

Coles Insurance use this mob and at best they are all of the above. Absolutely no communication skills nor urgency in how they go about their work.Get used to being fed large amounts of high stinking manure because they will feed it to you.Claim submitted in Nov 2017 and approaching April 2018 and absolutely nothing has taken place.Have actually lodged a formal complaint with the Financial ombudsman in relation to this matter and don't believe I will accept AJ Grant Group in managing the repairs in any way. Coles probably really need to source another management group who demonstrate far higher qualities of proffessinalism. This mob wouldn't understand the meaning of the word.

well my experience with A J Grant is that they don't want good trades to do there repair work. myself and other trades refuse to do work for them as the only want the cheapest price.
if insurance companies dealt direct with builders like they used to they would save money and cut out the middle man A J Grant who are only in it for the money.
There communication skills to us and also there clients as we are told by them is non existent. IAG needs to wake up and save some money and focus back on there customers who are suffering i would not recommend using SGIC OR CGU if a Panel builder is in control of the repairs.
Thank god we have the RAA in Adelaide, local people who use local trades and that's who we are with.