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If your Insurance Company says AJ GRANT. SAY NO !!!
January 2022. Tree falls and cuts the house in half. Make safe done within days. June 2022. That make safe is falling apart. If we have had 20 calls to AJ Grant by ourselves and Comminsure, we have had 30. There is water into the house the ply sheets are falling apart and have split, the are coming aware from the ceiling, there is mould inside the house on the make safe installed January 2022. Promised everything and Oh yes its urgent just nothing happens. AJ Grant will respond here asking to contact them at reviews@ ajgrant
but we are well past that. Just do not use them.
Poor service Poor workmanship
Warning Warning Warning. Beware of AJ Grant.
After the recent Hail Storm event AJ Grant were chosen by our Insurance Company to make the repairs to our house. They proceeded to farm this work out to a smaller company/contractor. After being messed around on two occasions with start dates the job was finally done but unfortunately this was not the end of our issues. Not only did they not finish the work but haven't returned for the last 4 weeks to do so. The work completed so far is, unfortunately of a sub-standard quality. I now have screws st...icking out the side of my verandah perlins. Not ideal as this is a very high end verandah. After several attempts to have AJ Grant contact me with no luck I contacted my insurer to see if they could have them contact me. Again to date no luck. But I will not be made a mug of. Looks like Ombudsmen here we come. Do yourself a favour and steer clear of AJ Grant. Aweful customer service.
Honestly, worse company ever. Took time off work only for Len to not bother showing up. Guy named Trent would have to be the rudest most arrogant person in history.
Noticed all the reviews here are either 1 or 5 stars. Seems glaringly obvious who is writing all the 5 star reviews. I would highly recommend using an insurance company that does NOT use AJ Grant.
Following a recent hail storm AJ Grant Group carried out repairs to my damaged home. Assessor’s were very quick to come to my home. Repairs carried out quickly, very efficient and friendly workers.
After waiting a very long time to arrange a time that worked with these guys through our insurance, the work that was done poorly (silicone was badly done and didn't colour match) the builder took longer then expected and when I came home from work there were items missing from my house. Haven't been able to get in touch to enquire about it. Obviously unimpressed
Unempathetic at a time of crisis
It’s incredible that you’d need to fight for alternative accommodation when you have pets and there’s work to the most part of the house. Insurer had no problem with it
Beyond anything I expected!
I cannot speak too highly of my experience with A.J. Grant. I needed a complete re-build of my toilet and laundry area and I was stressed at the thought of not being able to use them for any period of time especially since the toilet was the only one I have.
Then to add to this I have 7 dogs in residence, rescue dogs that may pose a risk to trades. All my concerns were addressed by the very organised and considerate project manager Roxanne Duncan. She arranged for temporary fencing for my dogs, a portable toilet and advised me of days that trad...
Don't let your insurance company deal with them
I had to get my rear roof replaced by insurance last august
It is the end of January i am waiting for my ceilings inside the bedrooms repaired and still got exposed electrical outside and water leaks the contractor they used charged me $600 cash to replace some panels and would not keep working till I paid
Inside my roof is like a motel for the birds they should be deregistered
DON'T USE THEM
Excellent repair work, highly recommended
I had the A.J Grant team from Wagga Wagga just repair water damage to my ensuite and laundry, from the initial assessment with Matt and Andrew though to Beau and his team of tradesmen I am so thankful for the work performed
Prompt, efficient and top quality finishes
Cannot speak highly enough of the Wagga branch
Brilliant in every aspect.
Don’t let them near your home
Same as Phil, they under quoted our repairs by about $4000. Their scope of work was missing items but they or the insurance company would not listen. They have been out three times and the quality of work is disgusting, we’re in the process of trying to settle but we are going to be so out of pocket as we have to replace even more than the original damage to get rid of the mess they made.
Youi appointed AJ Grant to carry out our repairs. Frank the mould specialist was first in and brilliant. Then along came Shane and his team of workers to rip it out and literally rebuild our bathroom, toilet and adjoining bedroom. During the covid lockdown, they continued with the repairs to a certain point, as it was emergency work so got things to a stage where we had a bathroom and toilet back in use again. BRILLIANT WORKMANSHIP. BRILLIANT WORKERS. I cannot speak highly enough of Shane and his fellas. Their work ethics are 10/10. Quality of ...work is a 10/10. It did take longer due to restrictions which was out of everyone's control. AJ Grant were very quick in responding. YOUI were amazing too. Helen came and did the quote and it was all approved in a few days. Surprised at the bad reviews when we would give them the highest possible rating on our own experience. Thank you AJ Grant, Shane and his team and Helen for all being so professional and quick at getting the job done under such difficult times with covid-19 restrictions in place. They still managed to get it done. :)
Avoid like the plague
If your insurer uses AJ Grant’s, I’d recommend you change insurers. Just like other victims here, we’ve found them to massively under quote works. You will not get a fair settlement from your insurer if they become involved.
Very Dodgy Please ask your insurance company not to deal with them.
Be warned! Do not pay your excess fees to them and instead ask your insurance to recommend a different company or find repairers yourself and ask insurance to deal with you directly.
Damaged Garage Door. They were very quick to send their people to assess and do quotations/scope of work.
I then paid the excess directly to them and signed the scope of work after my insurer, Westpac/St George had approved the repairs. Then they started all the delays with poor excuses.
My garage door is a Steel-line and the AJ Grant guy who was handling my repa...irers advised they would use B&D brand which meant changing the door, motor and everything else. I was advised someone from B&D would contact me sooner but few days passed and no one would contact me. I asked AJ Grant and they said they were still getting quotes from tradies... I was like 'wait, what tradies... I thought it would be B&D?' In the meantime they had already sent a huge bill to my insurance. I asked them to refund my excess and I called my insurance who agreed to pay for the repairs directly to me as I was going to use Steel-line and they advised AJ Grant to refund me my excess. 7 days passed, no refund from AJ Grant and not even an acknowledgement of receipt of the request for the refund. I contacted them again and the response was "we have advised our accounts department to refund the excess and they will be in contact"... Hello, but it's been 7 days, please explain why I have to chase you to get my refund? It was the obvious the strategy was to find cheaper tradies to do the job and then pocket the big difference from the insurance company's pay. And since they already had my money sitting in their bank account and generating profit, there was no rush on them to refund me.
I worked with Steve from the Mold Restoration part of the business and he was excellent to deal with. So thorough and kind. I couldn’t have asked for a nicer man to help with my Reno post storm.
Extremely happy customer
Chris was amazing to deal with, from the first phone call to the follow up call after the work was complete. Nothing at all was a problem and he always went above and beyond. All work was completed on time. Very highly recommended
Questions & Answers
First timer - is anyone having trouble getting someone from AJ GRANT to response or call back?
I have an 88 year old man(father in-law) in tears his home has been destroyed by a burst pipe and we are running out of patience with the lack of communication from AJ GRANTS
Thank you for reaching out. We are sorry to hear this has happened to your father in-law and would like to investigate this asap for you.
Can I refer you to communicate at reviews@ajgrantgrou...
…and the disappointment continues
The property has been left in a mess, this company is fake news and have the pictures to prove it. We have emailed, called and emailed again and we never get a respo...
Get an answer from our members and AJ Grant Group representatives
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