AJ Grant Group (page 2 of 2)

I also was forced into using AJ Grant, due to being insured with NRMA and having another quote knocked back because it was more expensive than AJ Grant's. I have nothing but huge regrets. They try to skip around the issue, saying that I 'agreed to the scope of works', which was in industry-specific jargon and did not remotely give me any indication that only part of my roof was being replaced. They even went so far as to ask me what colour I wanted. No graphic diagrams of what was being replaced. No phone calls to confirm I understood the ...

This company is contracted to NRMA so I had no choice but to use them. It has now been nearly 9 months since the insurance incident and the work has still not been completed.
They get the cheapest possible solution, accept shoddy work, lie about the building requirements, send people around without making appointments then say the homeowner was not available and the list goes on.
I now have a double glazed door that does not close properly and lets air in around the frame but this is apparently OK with AJ Grant and with NRMA as well.
I don't know why any insurer would want to have this company ruining their name. I am now looking for an insurer that does not use AJ Grant.

Hail storm came
Same night had leak in kitchen.
AJ Grant came assessed said pointing and aerial needed to be fixed other then that roof in good nic $1500 later
Ceiling Was fixed painting etc lights replaced.
One month later big circles started forming.
Rang Coles 3 months straight and said big circles are forming and massive cracks are running thru kitchen worried it’s going to collapse and if it hit my one yea old it would be fatal.
Nothing
Roof collapsed thank god my daughter was at day care.
Could clearly see sunlight through hole in roof from inside house.
Had aj Grant ppl com assess the contents and had them even verify the problem ...

On 12 April 2018, CommInsure sent an AJ Grant representative to conduct a detailed assessment of damages to my property after a severe wind event in February 2018 caused significant damage to my roof, smashed my satellite dish, blew away my cooker rooftop vent and minor damages to some internal wall. the builder that arrived after looking at the damages stated he was positive that the damage was as a result of the storm and he couldn't understand why CommInsure was delaying. He added that he had attended a similar situation in the vicinity and ...

We lodged a claim with NRMA in February 2018 because there appeared to be moisture inside our laundry wall. We had originally got a plumber to assess the problem and they quoted us $1 500 to remove the wall, fix the leak and put it back to how it was but in our wisdom we decided to lodge a claim with NRMA. NRMA sent an inspector out who confirmed that there was a leak in the plumbing inside the wall. On 08 March 2018 we paid the excess and received a scope of works approval, with AJ Grant Tuggerah being allocated to the job.

Since then we...

WA- unprofessional and run by a bunch of idiots who do not even know what they are doing. shocked how insurance companies even picked them to do repairs on there behalf. Unable to get ahold of them, repairs were the worst I have seen and when I finely got ahold of someone they did not want to listen or advised the manager is not in the office everytime I call.

AJ Grant engaged sub contractors to fix our ceiling following storms in the ACT. From day one the service was poor. Didn’t show on time then eventually engaged a builder to undertake the works. The workmanship was terrible. Just over 12 months later the paint is peeling from the ceiling joints. The first Inspector from AJ Grant took one look at the works, apoligised and said they would get it fixed. 3 months later the local A J Grant person attended with the builder. They climbed on the roof, made multiple excuses, included butt joints, previou...

I had a very stressful time dealing with A.J.Grant through NRMA, who recommend them, as i found out they are the only repairs in my area that they can send out to do the scope of works and assess the damage so i didn't even have a choice.
I had a broken council sewer main cause the side of my house to sink.
They informed me that it was going to be quite expensive and for them to warrant any work done they will use there team of trades, so they got all trades in at once for a week and then nothing for 6 weeks.
A.J.Grant where good to talk to...

Coles Insurance use this mob and at best they are all of the above. Absolutely no communication skills nor urgency in how they go about their work.Get used to being fed large amounts of high stinking manure because they will feed it to you.Claim submitted in Nov 2017 and approaching April 2018 and absolutely nothing has taken place.Have actually lodged a formal complaint with the Financial ombudsman in relation to this matter and don't believe I will accept AJ Grant Group in managing the repairs in any way. Coles probably really need to source another management group who demonstrate far higher qualities of proffessinalism. This mob wouldn't understand the meaning of the word.

well my experience with A J Grant is that they don't want good trades to do there repair work. myself and other trades refuse to do work for them as the only want the cheapest price.
if insurance companies dealt direct with builders like they used to they would save money and cut out the middle man A J Grant who are only in it for the money.
There communication skills to us and also there clients as we are told by them is non existent. IAG needs to wake up and save some money and focus back on there customers who are suffering i would not recommend using SGIC OR CGU if a Panel builder is in control of the repairs.
Thank god we have the RAA in Adelaide, local people who use local trades and that's who we are with.

Had damaged roof caused by Cyclone Debbie (28th March 2017) and I have had 3 assessors inspect now. They have agreed to replace the roof but are excluding the bullnose. AJ Grant have come up with a different excuse to Comminsure every time I ring. Also started putting up rail protection and were about to remove the roof without me sighting or signing a scope of works. Meeting with insurance council today to sort this out. Will be looking for new insurance company that doesn't use AJ Grant as assessor.

Ajgrant were coles insurance appointed repairer for our water leak claim. Absolute debacle is the best way to explain. Flooring guys, cabinet maker, plumber.... absolute rubbish work ethics delivering a completely sub standard final result. After pointing out bad workmanship to AJGrant foreman...... we were told ''this is not a high end job''
Maybe not, but we deserved to have our kitchen repaired back to the standard it was insured for.
Please, look at other reviews and make a wise decision steer clear of AJGrant and request a different contractor if Insurance company assign them.

Our insurer sent AJ Grant to fix storm damage. Today we told the insurer we refused to deal with them any more. Insurance repairs must be a competitive business and similarly with the tradesmen AJ Grant uses. As home owner we want the quality repair agent who uses the best quality tradesmen. We found AJ Grant arrogant and not responsive to our needs and the same goes with some of their tradesmen. Our floor is still not fixed, but we won't allow AJ Grant to do anything more. We have already organised and paid for a new front door ourselves - something the insurer should have covered.

Lost our garage roof in the storms in March AJ grant was to do the repair work had 3 people contact us they came and removed the internal gyprock and we have not seen them since they broke our lights removing the gyprock we have a garage that we cannot use they
Do not return phone calls I am contacting our insurance company to ask for someone else to do the repairs would not recomend

AJ Grant started out well enough, we were told all the things we wanted hear by [name removed], he left company and job was taken over by [name removed]. He too said all the right things like... 'don't worry you got lifetime guarantee'... Well let me assure you that AJ Grant and their customers have vastly different concepts of that simple statement.
We had most of their tradesman return to fix things. Mostly it was because the workmanship of their tradesmen was utterly disgraceful, and the work seemed to be done with the least amount of respe...

AJ Grant were recommended by my insurance company. It has been 3 months without a resolution. They did not return messages or emails, etc. They were rude on the phone and very very dodgy with their building expertise and advice to my insurance company. If your insurance company chooses them as a repairer definitely say no and get another option or just chose your own builder. I am now out of pocket by $5000 to my repairs due to AJ Grants wrong advice. Be very careful of this company.