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AJ Grant Group

AJ Grant Group

2.1 from 58 reviews · View Statistics
See the Best Home Renovators in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by AJ Grant Group

Reviews

2.1
58 reviews
  • Customer Service
    2.6 (23)
  • Timeliness
    2.6 (22)
  • Job Satisfaction
    2.9 (19)
  • Rates and Fees
    2.6 (18)
  • Product Quality
    2.9 (19)
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BTBloke
BTBlokeGosford
  • 5 reviews
  • 4 likes

If your Insurance Company says AJ GRANT. SAY NO !!!

published

January 2022. Tree falls and cuts the house in half. Make safe done within days. June 2022. That make safe is falling apart. If we have had 20 calls to AJ Grant by ourselves and Comminsure, we have had 30. There is water into the house the ply sheets are falling apart and have split, the are coming aware from the ceiling, there is mould inside the house on the make safe installed January 2022. Promised everything and Oh yes its urgent just nothing happens. AJ Grant will respond here asking to contact them at reviews@ ajgrant
but we are well past that. Just do not use them.

Customer Service
1/5
Timeliness
1/5
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platty151
platty151Metropolitan Adelaide, SA

Poor service Poor workmanship

published
Customer Service
1/5
Timeliness
1/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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Rusty
Rusty
  • 3 reviews
  • 3 likes

Absolutely Useless

published

Honestly, worse company ever. Took time off work only for Len to not bother showing up. Guy named Trent would have to be the rudest most arrogant person in history.
Noticed all the reviews here are either 1 or 5 stars. Seems glaringly obvious who is writing all the 5 star reviews. I would highly recommend using an insurance company that does NOT use AJ Grant.

Customer Service
1/5
Timeliness
1/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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Val
ValSydney Surrounds, NSW

Great service

published

Following a recent hail storm AJ Grant Group carried out repairs to my damaged home. Assessor’s were very quick to come to my home. Repairs carried out quickly, very efficient and friendly workers.

Customer Service
5/5
Timeliness
5/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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Not good

published

After waiting a very long time to arrange a time that worked with these guys through our insurance, the work that was done poorly (silicone was badly done and didn't colour match) the builder took longer then expected and when I came home from work there were items missing from my house. Haven't been able to get in touch to enquire about it. Obviously unimpressed

Customer Service
1/5
Timeliness
1/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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Not happy Jan
Not happy JanNorth Queensland, QLD

Unempathetic at a time of crisis

published

It’s incredible that you’d need to fight for alternative accommodation when you have pets and there’s work to the most part of the house. Insurer had no problem with it

Customer Service
1/5
Timeliness
1/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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Beyond anything I expected!

published
Incentivised Review No
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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Don't let your insurance company deal with them

published

I had to get my rear roof replaced by insurance last august
It is the end of January i am waiting for my ceilings inside the bedrooms repaired and still got exposed electrical outside and water leaks the contractor they used charged me $600 cash to replace some panels and would not keep working till I paid
Inside my roof is like a motel for the birds they should be deregistered
DON'T USE THEM

Customer Service
1/5
Timeliness
1/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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Michael
Michael Murrumbidgee Region, NSW

Excellent repair work, highly recommended

published

I had the A.J Grant team from Wagga Wagga just repair water damage to my ensuite and laundry, from the initial assessment with Matt and Andrew though to Beau and his team of tradesmen I am so thankful for the work performed
Prompt, efficient and top quality finishes
Cannot speak highly enough of the Wagga branch
Brilliant in every aspect.

Customer Service
5/5
Timeliness
5/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message

Thank you so much for the feedback. We really appreciate the time you’ve taken to write such a lovely review.
Our team pride themselves in providing excellent customer service, I will be sure to pass on the feedback.
Thank you again.

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Dianne E
Dianne ESydney Surrounds, NSW
  • 6 reviews
  • 1 like

Don’t let them near your home

published

Same as Phil, they under quoted our repairs by about $4000. Their scope of work was missing items but they or the insurance company would not listen. They have been out three times and the quality of work is disgusting, we’re in the process of trying to settle but we are going to be so out of pocket as we have to replace even more than the original damage to get rid of the mess they made.

Customer Service
1/5
Timeliness
1/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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Mrs Obi
Mrs ObiGreater Melbourne (Outer), VIC
  • 6 reviews
  • 2 likes

Bathroom Flood

published
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Customer Service
5/5
Timeliness
5/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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Phil
Phil
  • 2 reviews

Avoid like the plague

published

If your insurer uses AJ Grant’s, I’d recommend you change insurers. Just like other victims here, we’ve found them to massively under quote works. You will not get a fair settlement from your insurer if they become involved.

Customer Service
1/5
Timeliness
1/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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M.S.
M.S.Metropolitan Adelaide, SA
  • 6 reviews
  • 3 likes
  • Verified

Very Dodgy Please ask your insurance company not to deal with them.

published
Customer Service
1/5
Timeliness
1/5
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
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Jac
Jac
  • 2 reviews
  • 1 like

Mold restoration

published

I worked with Steve from the Mold Restoration part of the business and he was excellent to deal with. So thorough and kind. I couldn’t have asked for a nicer man to help with my Reno post storm.

Incentivised Review No
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Tamara
Tamara
  • 2 reviews

Extremely happy customer

published

Chris was amazing to deal with, from the first phone call to the follow up call after the work was complete. Nothing at all was a problem and he always went above and beyond. All work was completed on time. Very highly recommended

Customer Service
5/5
Timeliness
5/5
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Questions & Answers

samassaad
samassaadasked

Hello
First timer - is anyone having trouble getting someone from AJ GRANT to response or call back?
I have an 88 year old man(father in-law) in tears his home has been destroyed by a burst pipe and we are running out of patience with the lack of communication from AJ GRANTS

2 answers
AJ Grant Group
AJ GrantAJ Grant GroupSend a private message
samassaad
samassaad

Get an answer from our members and AJ Grant Group representatives

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