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A&L Windows
4.3 from 557 reviews · View Statistics

Reviews

4.8

337 reviews
  • Product Quality
    4.7 (279)
  • Return Claim MadeYes · No (337)
  • Customer Service
    4.8 (289)
  • Job Satisfaction
    4.8 (213)
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Doors and windows atrocious, avoid!

published
Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
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Great Service

published

Martina has been a great person to deal with in my time with my current employer. She is always going over and above to ensure a great a customer experience happens. A big asset to A&L windows.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationNSW
1 comment
A&L Windows
Lorna F.A&L Windows
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Sam P.

Sam P.South East Queensland, QLD

Excellent all round

published

Top experience dealing with A&L windows from consultation to delivery. Jacqueline was a great help and the service was above expectations. Will definitely recommend. Thanks for all your help.

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQld
1 comment
A&L Windows
A&L M.A&L Windows
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Screens and Doors

published

Service by A&L was outstanding. 11 out of 10. Kayla and her team (Andrew and Daniel) were responsive, efficient and highly professional. Even transit damage was professionally and expeditiously managed. Have no hesitation in recommending A&L service to any potential customer.

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSlacks Creek
1 comment
A&L Windows
Lorna F.A&L Windows
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SVP

SVP

  • 2 reviews

Thank you for the replacement locks

published

Thank you, Emma for your prompt response and help by sending replacement locks for sliding windows free of costs for a house built few years ago. Much appreciated. Cheers,

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
1 comment
A&L Windows
PradaA&L Windows
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Peter Harris

Peter HarrisGreater Melbourne (Inner), VIC

  • 2 reviews

After 7 months ... still no satisfaction

published

Since our first communication in October last year this is the fourth visit to correct poor quality product and I can assure you Emma that you are the only shining light in your organisation.

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBuilder's warranty claim
1 comment
A&L Windows
Lorna F.A&L Windows
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kevin b.

kevin b.South East Queensland, QLD

Fantastic service

published

A & L's representative Demi was fantastic to deal with. She was very informative on the extensive range of products. The range and quality of the products was great especially the LOFT series doors

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStaplyton Queensland
1 comment
A&L Windows
Lorna F.A&L Windows
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Excellent product and service!

published

We are very happy with our flyscreens from A&L. The people who came to install them were very professional and efficient. The flyscreens are terrific and well-suited to our home and needs.
Thank you!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
A&L Windows
PradaA&L Windows
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Delivery

published

Had my second window delivery from A&L windows Dave J & Chris M yesterday
I was Very happy with their attitude & service Very helpful .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold Coast QLD
1 comment
A&L Windows
Lorna F.A&L Windows
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RKJ and BKJ

RKJ and BKJ

  • 2 reviews

Lockable catch for sliding window

published

Needed a replacement for a catch which broke after 6 years (UV deterioration). The new design is a bit different - simple to put onto the window without use of tools (once the old one is removed).

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStapylton
1 comment
A&L Windows
Lorna F.A&L Windows
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Terry

TerrySouth East Queensland, QLD

Window runners

published

We rang A&L for what we thought was the impossible request.But how wrong were we, Kayla was the best She came to our rescue.Not only did she know her product knowledge. She had the exact items we were after.They installed all our windows in our new home10 years ago, so we were over the moon to actually get replacement parts To put the icing on the cake, as we did not need many little clips, she did not charge us for them.
Being pensioners that made our day.
Thanks heaps Kayla

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBeenleigh QLD
1 comment
A&L Windows
Lorna F.A&L Windows
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Pedebs

Pedebs

  • 3 reviews

The best service

published

Harley and Jason A arrived at 9 am were prompt efficient and very polite and informative, giving us a few tips helpful tips.
Thank you A&L

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationService department dandenong
1 comment
A&L Windows
PradaA&L Windows
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Sav

SavGreater Melbourne (Outer), VIC

Had a issue with sash locks. Pradeep and Chris ensured this was taken care of! Thanks

published

Had a issue with sash locks. Pradeep and Chris ensured this was taken care of! Hoping the new locks wont give up on me as easily as the last ones. Thanks

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
2 comments
A&L Windows
PradaA&L Windows
A&L Windows
PradaA&L Windows
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Sonjya B.

Sonjya B.South East Queensland, QLD

  • 2 reviews
  • 1 like

25yr old window problem SOLVED!!!!

published

We had a window in our 25yr old house we had just purchased (prev rental) with a broken lock - we did not think we would be able to do anything about a match, but DEMI was a miracle worker - after some serious effort and tenacity she was able to source a matching lock and keys. All the staff were great, especially DEMI. Thank you for your excellent service and the expertise you showed!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOrmeau
1 comment
A&L Windows
Lorna F.A&L Windows
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Ken crow

Ken crowSouth East Queensland, QLD

Replacement door barrels

published

Excellent communication between all parties involved quick response in solving the issue would recommend them to anyone who would like doors and windows and needs a helping hand with issues they come across

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
1 comment
A&L Windows
Lorna F.A&L Windows
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Michael A.

Michael A.Central Highlands and Goldfields, VIC

Fantastic Customer & Sales support from Lorraine Barnett

published

Lorraine went out of her way to help me with a difficult part that was hard to find......she has saved me a lot of headache and time to track down these rare door parts.
Thank you Lorraine

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDandenong South
1 comment
A&L Windows
PradaA&L Windows
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Richard

RichardSouth East Queensland, QLD

  • 2 reviews

Excellent Showroom to look at Windows and Doors

published

What I found so helpful was the display showroom, very simple to look at and the Quality of the Doors and Windows are excellent. The staff are very helpful and quick to reply to anything that you need. I appreciated the Staff assistance with looking at Doors as I am building a New Home with 6m rear Doors, and the Bi Fold vs Boutique Sliding Doors are great to look at.

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStapleton QLD
1 comment
A&L Windows
PradaA&L Windows
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Serena B

Serena BSouth East Queensland, QLD

Fantastic customer service.

published

From the customer service team and the trades men Corey and Eric who came to my home, I found A & L Windows service to be very professional and polite. I would have no hesitation recommending A & L Windows to my family & friends.

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStapylton QLD
1 comment
A&L Windows
Lorna F.A&L Windows
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Very Professional & Honest Company

published

We were assisted by Demi & her professionalism was second to none.
The products are high quality & reasonably priced.
Would definitely recommend them.

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQLD
1 comment
A&L Windows
Lorna F.A&L Windows
Similar opinion? Write a review on ProductReview.com.au!
M.Love

M.LoveSouth East Queensland, QLD

Professional, Amazing Value, Knowledgeable, Very Helpful, Highly Recommend!

published

Darren Brown and the team at A&L Windows have been so outstanding to deal with - excellent pricing, prompt servicing and quality products. I had security screens installed at my home and they went above and beyond, installing additional pop rivets to my other doors for safety when they discovered I would be living alone. Absolute pleasure to deal with and I wouldn't hesitate to recommend to my friends and family! Thank you so much!

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQLD
1 comment
A&L Windows
Lorna F.A&L Windows
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Page 1 of 17
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Questions & Answers

Diana

Dianaasked

Hi , I moved in to an over 10 year old house and most of the windows don’t open , I’ve tried so many times with the keys they gave us.

Dyana

1 answer
A&L Windows
PradaA&L Windows

Hi Diana,

Would you be able to send across your details to Aftersales@alwindows.com.au so that our team could investigate and advise you?

Thank you,
Team Leader After Sales

SVP

SVPasked

We have a house built by Porter Davis with A & L sliding windows & doors throughout the house. We are experiencing issues with sliding windows. All the plastic sliding windows locks are either not working or have been broken while we have tried to unlock and open the windows. Can you please help us with replacement locks? Is it possible to get better quality metal locks? Also would you please send us instructions to replace these locks? Thank you for all your help in advance.

1 answer
A&L Windows
PradaA&L Windows

Hello,

Would you be able to send across your details to aftersales@alwindows.com.au? Team would be glad to help you out and assist with replacement as well.

Thank you,
Team Leader After Sales

Debbie T.

Debbie T.asked

I have a complaint about the service of A&L door.
I ask to replace a rotting wood window frame that is 5 years old.
Lorraine Barnett told me to pay the money for this up front, in October 2020.
quote 204262300.
not until Feb 17th she found out A&L do not make them any more and will have to refund. This should of been know before asking me to place a order.
Now I can't seem to get a refund even though she told me they would refund. Still waiting, and it is now end of March 2021.

1 answer
A&L Windows
PradaA&L Windows

Hi Debbie,

We really apologise for the inconvenience and will follow this up right away. We will certainly take on board your feedback and ensure no other customers are affected. I will be in touch with you shortly to discuss further

Thank you,
Team Leader After Sales

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