Reviewer Photos & Videos
Doors and windows atrocious, avoid!
Purchased a fairly new home 4 years ago and started having problems with sliding doors and windows. Contacted A&L to ask if someone could come out to investigate and service them (we were prepared to pay). No one returned our messages. So we have done the best we can with the doors. Have ourselves replaced some rollers. We have roller issues and warping causing scraping of screen doors onto the glass doors. Window weather/surround strips around glass in windows are plastic and have fallen off or warped in the westerly sun. Another company has c...ome to look at fixing them and have told us that the doors and windows are of poor quality. Doors are too heavy for the rollers, plastic strips/surrounds of windows unsuitable for the conditions, and the doors have bowed, as they were not installed correctly. No option other than to replace them, which is very costly. I would not recommend using this company or their products at all!
Martina has been a great person to deal with in my time with my current employer. She is always going over and above to ensure a great a customer experience happens. A big asset to A&L windows.
Excellent all round
Top experience dealing with A&L windows from consultation to delivery. Jacqueline was a great help and the service was above expectations. Will definitely recommend. Thanks for all your help.
Screens and Doors
Service by A&L was outstanding. 11 out of 10. Kayla and her team (Andrew and Daniel) were responsive, efficient and highly professional. Even transit damage was professionally and expeditiously managed. Have no hesitation in recommending A&L service to any potential customer.
Thank you for the replacement locks
Thank you, Emma for your prompt response and help by sending replacement locks for sliding windows free of costs for a house built few years ago. Much appreciated. Cheers,
After 7 months ... still no satisfaction
Since our first communication in October last year this is the fourth visit to correct poor quality product and I can assure you Emma that you are the only shining light in your organisation.
A & L's representative Demi was fantastic to deal with. She was very informative on the extensive range of products. The range and quality of the products was great especially the LOFT series doors
Excellent product and service!
We are very happy with our flyscreens from A&L. The people who came to install them were very professional and efficient. The flyscreens are terrific and well-suited to our home and needs.
Had my second window delivery from A&L windows Dave J & Chris M yesterday
I was Very happy with their attitude & service Very helpful .
Lockable catch for sliding window
Needed a replacement for a catch which broke after 6 years (UV deterioration). The new design is a bit different - simple to put onto the window without use of tools (once the old one is removed).
We rang A&L for what we thought was the impossible request.But how wrong were we, Kayla was the best She came to our rescue.Not only did she know her product knowledge. She had the exact items we were after.They installed all our windows in our new home10 years ago, so we were over the moon to actually get replacement parts To put the icing on the cake, as we did not need many little clips, she did not charge us for them.
Being pensioners that made our day.
Thanks heaps Kayla
The best service
Harley and Jason A arrived at 9 am were prompt efficient and very polite and informative, giving us a few tips helpful tips.
Thank you A&L
Had a issue with sash locks. Pradeep and Chris ensured this was taken care of! Thanks
Had a issue with sash locks. Pradeep and Chris ensured this was taken care of! Hoping the new locks wont give up on me as easily as the last ones. Thanks
25yr old window problem SOLVED!!!!
We had a window in our 25yr old house we had just purchased (prev rental) with a broken lock - we did not think we would be able to do anything about a match, but DEMI was a miracle worker - after some serious effort and tenacity she was able to source a matching lock and keys. All the staff were great, especially DEMI. Thank you for your excellent service and the expertise you showed!
Replacement door barrels
Excellent communication between all parties involved quick response in solving the issue would recommend them to anyone who would like doors and windows and needs a helping hand with issues they come across
Fantastic Customer & Sales support from Lorraine Barnett
Lorraine went out of her way to help me with a difficult part that was hard to find......she has saved me a lot of headache and time to track down these rare door parts.
Thank you Lorraine
Excellent Showroom to look at Windows and Doors
What I found so helpful was the display showroom, very simple to look at and the Quality of the Doors and Windows are excellent. The staff are very helpful and quick to reply to anything that you need. I appreciated the Staff assistance with looking at Doors as I am building a New Home with 6m rear Doors, and the Bi Fold vs Boutique Sliding Doors are great to look at.
Fantastic customer service.
From the customer service team and the trades men Corey and Eric who came to my home, I found A & L Windows service to be very professional and polite. I would have no hesitation recommending A & L Windows to my family & friends.
Very Professional & Honest Company
We were assisted by Demi & her professionalism was second to none.
The products are high quality & reasonably priced.
Would definitely recommend them.
Professional, Amazing Value, Knowledgeable, Very Helpful, Highly Recommend!
Darren Brown and the team at A&L Windows have been so outstanding to deal with - excellent pricing, prompt servicing and quality products. I had security screens installed at my home and they went above and beyond, installing additional pop rivets to my other doors for safety when they discovered I would be living alone. Absolute pleasure to deal with and I wouldn't hesitate to recommend to my friends and family! Thank you so much!
Questions & Answers
Hi , I moved in to an over 10 year old house and most of the windows don’t open , I’ve tried so many times with the keys they gave us.
Would you be able to send across your details to Aftersales@alwindows.com.au so that our team could investigate and advise you?
Team Leader After Sales
We have a house built by Porter Davis with A & L sliding windows & doors throughout the house. We are experiencing issues with sliding windows. All the plastic sliding windows locks are either not working or have been broken while we have tried to unlock and open the windows. Can you please help us with replacement locks? Is it possible to get better quality metal locks? Also would you please send us instructions to replace these locks? Thank you for all your help in advance.
Would you be able to send across your details to firstname.lastname@example.org? Team would be glad to help you out and assist with replacement as well.
Team Leader After Sales
I have a complaint about the service of A&L door.
I ask to replace a rotting wood window frame that is 5 years old.
Lorraine Barnett told me to pay the money for this up front, in October 2020.
not until Feb 17th she found out A&L do not make them any more and will have to refund. This should of been know before asking me to place a order.
Now I can't seem to get a refund even though she told me they would refund. Still waiting, and it is now end of March 2021.
We really apologise for the inconvenience and will follow this up right away. We will certainly take on board your feedback and ensure no other customers are affected. I will be in touch with you shortly to discuss further
Team Leader After Sales
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.